Gail A. Pates

**** ******** ****** **** **

Powder Springs, GA 30127

770-***-****(C)

acgosb@r.postjobfree.com

Position: Administrative Assistant

Objective: Seeking a challenging Sales Representative position in a

professional environment offering growth opportunity.

Summary of Skills: 1.Effective Communication (Oral and Written) 2.

Analytical (Financial, Process and Program Data)

3. Conducting Reviews, Studies, and Interviews 4. Computer Hardware, and

Software Literate 5. Facilitation (Courses, Workshops,

Teams) 6. Instructor (Software, Processes and Teams Building 7. Customer

Service 8. Marketing/Advertising 9. Supervisory/Leadership 10. Webinars

and Teleconferencing 11. Security (Physical and Automated) 12. Grants

Management 13. Typing 70 wpm 14. Conducting Inspections/Case Development

15. SQL

Experience: August 2011 to the Present: I serve as a Marketing Specialist

and Account Manager performing marketing of products and services for the

Automotive industry (fleet services),and Tradeshow industry(carpets and

furniture). I contact clients via phone to introduce the products and

services, and follow up via engaging emails, memorandums, and meetings to

convey critical information to close the sale. I place 60 to 80 calls per

day to prospect new clients. I engage the prospect through fact finding

dialogue, identify a need from decision makers and present the products and

or services to these individuals. I am highly successful at presenting to

individuals and groups at any level of the organization and closing the

sale. My best closings have taken place at large corporations such as

McCormick, Rollins, FedEx Office, CSX, Quick Trip, United Distributors, and

Aramark to name a few. I have also been highly successful closing state and

federal agencies such as GSA, GA DOL, GA Lottery, GA Drugs and Narcartics

Division, FDA Human Services, Marta, GSU and GA Tech.

Experience: December 2008 to August 2011: Affordable Medical Resources. I

served as the Marketing Specialist responsible for all aspects of marketing

media which includes telephone, print advertisement, electronic, formal and

informal presentations to medical staff at hospitals, nursing and/or

assisted living facilities and other healthcare providers. I conduct

initial assessments with clients and their family members to raise the

comfort level of allowing our assisted living services in the clients'

homes and/or other facility and assure quality of service. I am highly

successful in this role and enjoy communication with the medical staff at

various institutions as well as the individuals in need of our services.

Additionally, I interviewed and recruited nursing staff to serve our

clients.

Experience: January 2008 to July 2008: United Health Group/OptumHealth. I

served as an Engagement Specialist conducting outreach via telephone to

customers to engage them in maximizing the healthcare benefits they have

with their employers who are high profile companies with exceptional

benefits. I partner the customers with health coaches who are registered

nurses to assure they receive the right providers, care, medications and

even life style changes, if necessary, to maintain optimum health.

Successful engagement creates a win-win situation for the customer, the

client and the company; reducing the overall cost of healthcare. Our

clients and management team held me highly regarded for my role as an

effective engagement specialist.

Experience: November 2005 to August 2007 Educational Concepts Group and

Envision Communications: I served as an Administrative Specialist and

Account Coordinator. I contacted physicians throughout the country via

phone calls to have them serve as thought leaders or as participants in

continuing medical education (CME) programs. I also coordinated with the

CME Coordinators within hospitals and teaching institutions to schedule CME

programs on cancer topics. I worked the logistics for these programs and a

great portion of my time was devoted to marketing via telephone to assure

the programs success. I assisted with grant requests to fund the programs.

I traveled throughout the country working program logistics and assisted in

facilitation of discussions. I received various awards for my success in

this position.

Experience: April 3, 2004 to November 2005: Loan Officer with Money Corp

Mortgage. I provide mortgage services to individuals seeking to purchase,

sell, or refinance. I am familiar with various types of loan programs and

customize the program to the individual's needs. My goal is to exceed the

customer's expectations so that they will become repeat customers and refer

my services to others. I generate my own leads via advertising in local

newsletters, flyers, cold calls, and face-to-face contact. I research

information to assist first time buyers and those with credit challenges in

achieving their goal (i.e., homeowner assistance programs, and credit

repair resources). I get personal satisfaction from the work itself and

aspire to become the best of the best in the mortgage origination arena.

Experience: November 18, 2001 to March 24, 2004, Environmental Protection

Specialist, GS-0028-11, EPA Region 4 Air Pesticides and Toxics Management

Division. I serve as an Enforcement Officer for the Emergency Planning and

Community Right-to-Know Act (EPCRA) Program. I performed environmental

liaison work such as assisting the State Emergency Planning Committees with

implementing emergency plans. I provided program guidance, oversight and

training for internal and external customers. I conducted inspections of

facilities that store, manufacture and/or use hazardous chemicals;

documenting violations to the EPCRA and CERCLA statutes. I assessed

penalties against facilities not in compliance with the laws and built

cases that will hold up in a court of law. I also provided compliance

assistance to aid facilities in complying with the law. I served as a

Project Officer for program grants and closely monitor the grantees

progress from cradle to grave. I assisted grantees in development of

quality proposals by reviewing and critiquing application packages and

providing technical and policy guidance. I assisted in the development and

negotiation of work plans; tracked funding and other data; and performed

the full spectrum of post-award monitoring. I served on evaluation panels

for selection of grantees through a rating and ranking process. I prepared

the EPCRA program newsletter and hosted conferences and workshops. I

served as a CAMEO (i.e., Geographic information tool) software instructor.

I served as a division point of contact for the Environmental Justice

Program and managed grants supporting this initiative. I also administer

grants for the Chemical Emergency Preparedness and Prevention Office

(CEPPO) program.

Experience: March 26, 2000 to November 18, 2001, Environmental Protection

Specialist, GS-0028-09, EPA Region 4 Air Pesticides and Toxics Management

Division. I performed environmental program administration work such as

grants management and environmental liaison work for air programs. I

served as a grants Project Officer and exercised business management

responsibilities for Air Pollution Control, Pollution Prevention (P2),

Persistent Bioaccumlative Toxic (PBTs), Radon, Lead, Poly-Chlorinated

Biphenyls (PCBs), State and Local Continuing Program, Non-Profit, and

Chemical Emergency Preparedness Prevention Office (CEPPO) grants and

cooperative agreements. I assisted grantees in preparation of application

packages, processed grant packages for award by the Region 4 Grants

Management Office (GMO), and performed cradle to grave monitoring and

business management of grantees progress for continuing program grants and

special project grants. I negotiated work plans and provided policy and

technical guidance to assure the objectives of the proposals were

accomplished in a timely manner. I independently performed post-award

monitoring of grantees (both on-site and via desk reviews) and implemented

corrective action plans when necessary. I participated in program related

conferences/workshops and conference calls with technical program Project

Officers where my primary role was grants expert. I facilitated and hosted

grants related workshops sponsored by the agency. My customers are

delighted with my performance in the grants management arena and

facilitation skills.

Experience: December 7, 1998 to March 26, 2000, Budget Assistant, GS-0561-

07. I served as a part-time Budget Assistant assigned to the EPA Region 4

Comptroller Division, Budget Branch. I reviewed funding documents (i.e.,

travel authorizations, grants, purchase requests, commitment notices,

Government Performance and Results Act (GPRA) worksheets, etc.) for

correctness and funds availability prior to certifying funds. I prepared

detailed reprogramming requests, correction memorandums and other

correspondence for the divisions within EPA Region 4. I prepared Regional

budget utilization reports which included training, travel, expenses,

contracts, and grants utilizing the agency's Integrated Financial

Management System (IFMS) and the Management Accounting and Reporting System

(MARS). I also served as a full-time Environmental Protection Specialist

(on a detail), May 15, 1999 to March 26, 2000, assignment in the EPA Region

4 Waste Management Division, Customer Service Office where I processed

Freedom of Information Requests. I conducted detailed reviews of site

files and prepared formal responses to the requesters determining the

agency's official position regarding release, non-release, or partial

release of documents. I consulted with the Legal Staff, Remedial Project

Managers, On Scene Coordinators, and the FOIA team to assure timely quality

responses to all requests.

Experience: June 7 1997 to December 7 1998: Executive Administrative

Assistant, GS-0303-07. I served as the Executive Administrative Assistant

for the Command Executive Officer and the Director of Public Affairs, HQ

U.S. Army Reserve Command (USARC). I participated in the management of the

office by performing a variety of administrative duties. I assisted in

managing the office budget and prepared a wide variety of recurring

financial and statistical reports for the purpose of budget execution and

reconciliation. I performed data collection and analysis in support of

mission travel, training, supplies, media and community relations projects,

performance metrics, and statistical data regarding soldiers. I provided

guidance to the field offices regarding unit deployment, training

opportunities, and events requiring Public Affairs coverage. I wrote

articles for the agency's newsletter called "Tell the Army Story". I

assisted in hosting conferences, workshops, and formal training. I

assisted in shooting still shots/photos and video productions. I served as

the Terminal Area Security Officer (TASO). I assisted the Commanders

Office with protocol activities and special projects.

Experience: July 1996 to June 1997: Secretary, GS-0318-05 (With Saved Pay

at the GS-07 Level Due to RIF Action). I served as a personal assistant to

the Chief, Installation Services Division, Defense Contracts Management

Command (DCMC) Atlanta, participating in the management of the office by

performing a variety of administrative and analytical duties. I maintained

the office calendar assuring all engagements and action items were met. I

processed payroll, ordered supplies, monitored the training and travel

budgets (provided monthly statistical reports to the management team

regarding budget issues). I assisted in the management of the building

security by distributing, recovering, and tracking access badges via

automated tracking system. I assisted in the management of the GOV fleet

usage (assigning cars/vans to individuals and teams; conducting periodic

inspections, and assuring service or repairs were accomplished). I

facilitated the monthly managers meetings and team meetings keeping the

groups focused, capturing minutes and assigning action items. I assisted

in hosting and conducting in-house computer software training for the

organization (spreadsheets, electronic mail, graphics, etc.) I served as

the visual information specialist responsible for setup, facilitation, and

closeout of video teleconferencing sessions. I monitored critical

processes and programs for the division and kept management aware of

progress.

Experience: January 1994 to July 1996: I served as a Management Assistant,

GS-0344 7/05. Defense Contract Management Command, Technical Assessment

Group, Operations Support Directorate. I assisted in the oversight of

various procurement programs (Product Quality Deficiency Reports (PQDRs),

Contract Audit Follow-up (CAF), Engineering Change Proposals (ECPs),

Contract Waivers ad Deviations, Performance Labor Management Accounting

System (PLAS), and Metrics). I served as a personal advisor to the

Director in solving an array of problems related to these and other

programs. I hosted conferences and workshops, provided advice and

assistance to customers, and assisted in writing policy and guidance. I

researched and analyzed monthly data reflecting the organization's

performance trends-providing reports to the management team. The data was

compiled and forwarded to the field offices and Headquarters for their

review and use. Additionally, I prepared summary reports to clarify

questions or concerns related to the data. I maintained various databases

and filing systems. I performed computer operations for the purpose of

generating reports, charts, letters, and formal presentation materials.. I

frequently served on Staff Assistance Visit (SAV) teams conducting on-site

reviews of our field offices and providing assistance in the program and

process arenas. I reviewed documentation related to the processes and

programs and conducted fact finding interviews. I frequently served as a

facilitator for meetings, workshops, and teams. I also participated in the

organization's Unit Self Assessments and writing the Agency's Malcolm

Baldridge Award Criteria.

October 1987 to January 1994: I served as Management Assistant, GS-0344-

07/4, Total Quality Management Commitment to Excellence Office. I served

as a TQM facilitator, responsible for facilitation of meetings, training,

workshops, and formal process action teams throughout the District. I

performed cost benefit analysis to determine cost savings and avoidance for

approved employee suggestions/ideas. I participated in various staff

assistance visits for the purpose of hosting training and providing on-site

assistance.

June 1981 to October 1987: I served in various Management Assistant and

Secretarial positions, GS-0344 and GS-0318, ranging from grades GS-01

through GS-06. I prepared correspondence from rough draft to final form,

processed payroll, created and maintained filing systems, ordered supplies,

maintained databases, processed travel orders and vouchers, answered phones

and assisted visitors. At the GS-5 and GS-6 levels, I served as lead to

the clerical team; providing guidance, training, and assistance with all

correspondence within the Directorate. All positions were 40 hours per

week and located in the Defense Contract Management District South, 805

Walker Street, Marietta, GA 30060-2789.

Training/Education:

John McEachern High School (June 1981)

1360 Macland Road, Powder Springs, GA 30126

Marietta Cobb Vocational and Technical School: Secretarial Science (June

1981 through December 1981)

860 South Cobb Drive

Marietta, GA 30060

Chattahoochee Technical Institute: Business Administration (Management and

Marketing, March 1996 through December 1996 (20 Quarter Hours)

860 South Cobb Drive

Marietta, GA 30060

I have completed numerous courses offered by Federal Agencies (OPM, Army

Management College, and other sources). Courses consist of: Microsoft

Office and Microsoft Word, Word Perfect, Excel, Power Point, Technical

Writing (Southern Technical Institute/Polytechnic), Automated Data

Processing (Army Correspondence Course), Facilitation Skills (Avatar

International), Seven Habits of Highly Effective People (U.S. Army/Covey),

Total Quality Management (Army Management Engineering College), Statistical

Process Control (DCPSO), Management Analysis (Introductory and Intermediate

OPM), Trouble Shooting PCs (DCMDS, and Basis Contract Administration

(DCMC). I completed Business Law; Labor Law and Labor Relations; Ethical

Management and Supervision and Leadership at Chattahoochee Technical

Institute and audited their Chemistry I course. I have completed the OSHA

Safety training, and Hazardous Material Handling (HAZMAT) certification

courses (U.S. EPA Region 4). I have completed Environmental Inspector

training and hold Official U.S. EPA Credentials for Enforcement and

Compliance Officers. I have completed EEO Counselor training. I have

completed Advanced Negotiation Skills (EPA), and Compliance Assistance

Measurement training; both sponsored by EPA.

Awards/Recognition:

Throughout my career with the Department of Defense, I earned numerous

Sustained Superior Performance Awards; Letters of Commendation for special

projects and facilitation of meetings and teams; also On-The-Spot cash and

time-off awards. During my service with EPA I have earned several customer

service awards ranging from token gifts to On-the-Spot and Time-Off awards.

I have also earned a Sustained Superior Performance Award and a Superior

Accomplishment Recognition Award. While employed by Educational Concepts

Group I received numerous on-the-spot awards for outstanding performance

and a substantial end of your bonus for my contribution to the

organization's success.

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