Steven Wayne Topper

** ****** ******

Massapequa, New York 11758

516-***-**** (C)

acgoqk@r.postjobfree.com

Professional Profile

Client service / insurance professional with outstanding oral and written communication skills

Value Proposition

? Creating distinctive service experiences by placing clients? needs first

? Written / verbal / listening communication excellence

? Detail orientation complemented by multi-tasking and organization skills

? Consistent high productivity and follow-through

? Troubleshooting and negotiation

Career

MedSave USA, Hauppauge New York (April 2012 ? present)

Call Center CSR / International Claims Administration Specialist

? Claim status inquiry response, coverage confirmation and provider appeals

? Repricing and processing hospital and physicians? claims

? Negotiating discounted settlements

? Building and capitalizing on provider and collection relationships

Call Center Representative 2011-2012

Purity Products, Plainview NY

Cablevision Customer Service Call Center, Melville NY

P.C. Richard Customer Service Call Center, Farmingdale NY

High-volume incoming call resolution from clients seeking service,

sale and billing assistance. Assuring timely, ?one and done? service solutions

TIAA-CREF, Melville New York (1980-2011)

Client Services (2006-2011)

Corporate Communications (2004-2006)

Internal Service Account Management (1993-2004)

Group Insurance Claims Processing and Plan Administration (1980-1993)

Education: Bachelor of Arts in Journalism, Baruch College (CUNY)

Software Proficiencies: Microsoft Office

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