MARY HOOPES

*** **** ** *.

Irving, Texas *****

972-***-****

PROFESSIONAL SUMMARY

Dedicated, dependable and conscientious caregiver and administrative

professional. Focus on each client's needs and accomplish requested tasks

in a timely manner. Motivates others and encourages a strong high

performance team environment, resolves data discrepancies and achieves

consistent high quality results with extensive, progressively responsible

experience. Demonstrated expertise in the caregiving and insurance

industry. Specific strengths include:

Companionship Assist in Showering

Light house keeping Assist in Dressing

Medication Reminders Light Meal Preparation

Managing Information Setting Priorities

Gathering Data Relating to Customers

SELECTED ACCOMPLISHMENTS

. Caregiver for my father who had cancer. Managed his medication,

prepared meals, and patient care.

. Caregiver for my mother who had dementia. Managed her medication,

prepared meals, showering, and

patient care including wound care and feeding tube in the last

year of her life.

. Gathered the documents needed to resolve forgeries for

Claim Checks.

. Retrieved claim checks and mailed or faxed copies to the

Market Claims offices.

. Researched inaccurate addresses on returned claim checks and

obtained current address

to serve our customers by getting their money to them.

. Applied recovered money from vendors due to over payment

to the claim file.

. Contacted vendors to obtain current tax id number to clear

items pending on an exception

list and to be able to issue payments.

. Received calls from attorney offices and banks to verify if

claim checks have cleared the

bank.

. Operated the claims check printing machines and made service

calls when the machines malfunctioned.

. Applied debit postings to policies for return checks from the

bank for non sufficient funds, accounts

closed, stop payments, and returns to sender.

PROFESSIONAL EXPERIENCE

PRIVATE CONTRACT, Irving, Tx.

2014-current

Caregiver/ Companion Care

. Caregiver to a senior gentleman providing assistance and relief to the

client and family by performing these tasks: companionship, prepare

light meals, light housekeeping, medication reminders and pet care.

MARY HOOPES 972-255-

5010

PAGE TWO

CARE.COM

2014-

current

Caregiver/Companion Care

. Work with several clients connected through Care.Com to perform

services of companionship, light

housekeeping, light meal preparations, medication reminders, running

errands, and assist in pet care.

CARE MOUNTAIN, Grand Prairie, Tx.

2013- current

Caregiver/ Companion Care

. Work with several different clients providing services of

companionship, light housekeeping, light meal preparations, assisting

with grocery shopping and putting away groceries, and assisting with

showering and dressing.

COMPANION CARE FOR SENIORS, Irving, Tx.

2013-2013

Caregiver/ Companion Care

. Worked with a client living at an independent living facility doing

light housekeeping, medication reminders, companionship, light meal

preparations, taking blood pressure and recording readings.

PRIVATE CONTRACT, Grand Prairie, Tx.

2012-2013

Caregiver/ Companion Care

. Caregiver to a senior lady to provide companionship, help prepare

light meals, light housekeeping,

medication reminders, answer door and phone, and fed through feeding

tube when client was on a feeding tube. Documented meals and

medication taken daily.

ALLSTATE INSURANCE COMPANY, Irving, Tx.

Processing Support Associate III

Imaged Document Support Team

2009- 2012

. Investigated exceptions and assign correct claim or policy number to

imaged

document or to appropriate area to handle.

Serving the customer by resolving these

exceptions

o AF Arbitration event emails

o Catastrophe exceptions

o Investigate exceptions

Claim Services Support Team

2004 - 2009

. Reviewed and issued claim payments to insured, claimant, and

vendor to satisfy

customer expectations in receiving their payments and mail in a

timely manner.

o Auto estimates

o Rental bills

o Tow bills

o Managed the mail out process of documents to the Market

Claim Offices

OTHER ACTIVITES/ RESPONSIBILITIES

. Volunteered at the Salvation Army soup kitchen,

Tarrant County food

bank, and Dallas AIDS Services while working at Allstate

Insurance company for

community service volunteer days at work .

CERTIFICATIONS

CNA

Certified Nurse Assistant

Issued April 16, 2013

CTK

Healthcare & Career Institute

Irving, Texas

CPR AND

AED Certified

Issued April 6, 2013

CTK

Healthcare & Career Institute

Irving, Texas

EDUCATION

Bachelors

of Business Administration

The University of Texas at Arlington

Arlington, Texas

Associates in Arts and Sciences

North Lake College

Irving, Texas

Contact this candidate