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Customer Service Project Manager

Location:
San Francisco, CA
Posted:
November 10, 2014

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Resume:

Vernon Baluyut

acgok4@r.postjobfree.com

*** ******* *****

Bronx, New York, 10464

646-***-****

WORK EXPERIENCE

CIBT Visas and Passports, New York, New York 02/14 – Present

Quality Control Specialist

Assess visa and passport applications based on requirements and preferences from their

respective consulates.

Establish and maintain superb customer service relations with a wide variety of clients,

providing them any, and all, necessary information pertaining to their service request.

• Communicate with clients using 2 points of contact addressing any issues pertaining to their order.

• Verify visa type and validity for every visa requested.

• Responsible for updating passport pick up, drop off, and shipping manifests daily.

Ship all completed visas and original documents back to clients.

• Bill clients and close out completed orders.

• Perform follow ups with missing/declined payments and conflicts with shipping addresses.

• Maintain office wide customer service email account.

Casa Oliveira Wine and Liquor, New York, New York 01/12 – 12/13

Assistant Manager

• Maintain extensive knowledge on current inventory of over 150 wines, in order to easily assist

customers in their selection process.

• Monitor customer purchases and discuss new products with vendors, to make accurate and profitable

recommendations for new stock items to higher management.

• Responsible for both store registers, making deposits, and counting money, in a fast paced and

demanding environment

• Required to memorize shop merchandise, as well as background information of those supplies, and

identify any items that need to be restocked.

• Assist with vendor communications and relationships, ensuring proper communications on any new or

special products, proper order placements, and resolutions resulting from defective or damaged goods.

Custom Furniture Installations, Bronx, New York 04/10-12/11

Assistant Foreman

Handled the pickup and delivery of high-end, custom furniture.

Project manager on special deliveries, managing 2-3 co-workers, ensuring efficient and timely

service.

Maintain extensive knowledge on general client base, as well as returning customers, providing

personalized service based on preferences, wants, and needs.

Institutional Investors, New York, New York 9/10-11/10

Data Entry

• Assisted in updating the corporation’s back end system.

• Verified correct transfer of customer account information to the new system.

• Highlighted and updated any discrepancies of customer information.

Morris Yacht and Beach Club, Bronx, New York 03/07 – 10/11

Launch Operator

Promoted to head launch operator in 2010, where I was directly in charge of five other

employees, all scheduling, and resolving any conflicts that arose.

Responsible for driving members to and from land to their boats, as well as monitoring those

boats at all hours (24 hour service).

Developed extensive customer relationship skills with over 100 yacht club members.

Maintained the appearance of the waterfront, including the launch boats, docks, and grounds.

Worked in emergency situations: foul weather, vessel breakdowns, and vessels adrift.

Responsible for the ice inventory including sales, ordering, and stocking.

EDUCATION

CUNY Baruch, New York, New York

Bachelor’s in Business Administration

Major: Marketing and Advertising; Minor: Graphic Design (Concentrations in web design,

illustration, topography, and design layout)

Brooklyn Technical High School, Brooklyn, New York September 2002 to June 2006

Major: Architecture

Worked with a group of students to build 2 story internal house at school.

Computer Skills

Graphic Design Programs: InDesign, Illustrator, Photoshop

Web Design: Dreamweaver

Microsoft Office: Excel, Word, PowerPoint, Outlook



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