Keith Schroeder

**** ******** ****

Garland, TX *5040

512-***-****

acgojw@r.postjobfree.com

EXPERIENCE

July 2008 - July 2014

Customer Service Representative / Data Entry Operator

Starwood Hotels. Austin, TX

. Assisted over 100 guests per day with regards to scheduling and

confirming hotel and resort room reservations utilizing the

Starwood Reservation center.

. Selected to provide data entry assistance for system reservation

changes and upgrading system database information.

. Helped company attain the highest customer service ratings in

all categories including communication skills, listening skills,

problem resolution and politeness.

. Commended for initiative, enthusiasm, tenacity, persuasiveness,

customer focus and dependability in performance evaluations.

September 2003 - August 2007

Travel Agent

Nittany Travel. Lock Haven, PA

. Provided airline tickets, car reservations, hotel reservations

using the Apollo reservation system and the Internet.

. Sold vacation packages to clients via the phone and on a walk-in

basis.

. Provided travel receipts to corporate clients for travel claims.

. Maintained travel files of clients to involving deposits, final

payments, and client documentation.

November 2000 to August 2003

Travel Agent

Rosenbluth International. Virginia Beach, VA

. Provided world-wide travel arrangements for corporate clients in

a call-center environment.

. Provided customer service to include answering questions

regarding destinations, vendor information, and travel concerns.

. Maintained files of clients to involve deposits, final payments,

and client documents.

September 1995 to September 2000

Navy Passenger Transportation Office, Naples, Italy.

Holiday Hypermarket. Greenford, United Kingdom

Thomas Cook. West Ruislip, United Kingdom

. Performed quality control of reservations/airline tickets issued

by SATO Travel.

. Supervised in Transportation Officer's absence.

. Routed military and government personnel transferring on

military or civilian aircraft in accordance with government

orders using the PRAMS computer system.

. Maintained government files in accordance with government

procedures on a daily basis.

. Provided world-wide travel arrangements for clients on a walk-in

and phone basis.

. Advised clients, courteously and tactfully, resulting in

numerous customer appreciation letters received.

. Provided monthly training sessions of various products and

holiday destinations.

OTHER EMPLOYMENT

September 2009 - August 2014

Special Events Parking Supervisor

Cedar Park Center, Cedar Park, TX

Parking Supervisor in charge of overseeing 10 cashiers.

October 2007 to July 2008

Owner/Manager of What-a-Blast Laser Tag in State College, PA

. Managed operations for a laser tag facility.

. Employed two individuals.

December 1985 to June 1993

United States Navy. Cryptologic Communications (CTO). TS//SCI

clearance held.

Honorable Discharge - 10% disabled Vet (100% medical care covered by

TRICARE).

EDUCATION

High School Diploma

Hinton, IA 1985

Travel Agent Certificate

Lucas Travel School Virginia Beach, VA August 1993

SKILLS

. Sharp attention to detail

. Excellent communication skills

. Calm and patient in nature

. Excellent computer skills to include Microsoft Word and Excel

PROFESSIONAL

COMPUTER

TRAINING

. Apollo

. SABRE

. Worldspan

. PRAM

. System One

References Available Upon Request

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