ELIZABETH A. BAKER, MBA, PMP, ITIL

**** ** *** ****** #**, Fort Lauderdale, FL 33304 954-***-**** acgoim@r.postjobfree.com

DIRECTOR / SR. PROJECT MANAGER – IT & SYSTEMS

Technical & Business Analysis / Infrastructure / Systems / Networks / Application Development / CRM

Migration / Integration / Requirements / Messaging / Contracts / International / VRM / Budgets

Aligning technology solutions with business goals, managed projects that significantly improved procedures,

productivity and quality for Fortune 500, U.S. Government and global non-profit organizations. Architected scalable

software and system solutions spanning multiple technical disciplines. Leveraged emerging technologies and best-

in-class software with state-of-the-art development methodologies, delivering results on time and within budget,

consistently exceeding customer requirements. Can contribute on a full-time, consulting or project basis.

Developing project plans and managing enterprise-wide implementations

Effectively communicating with all stakeholders to gain cooperation and consensus

Building, leading and motivating top performing technology teams

Analyzing, fine-tuning, documenting and meeting client requirements

Technical Toolbox: Network Software: Windows Server 2003/2008/2012; Internet Software: Internet Information

Server 6.x-8.x; Desktop Operating Systems: Windows XP, Windows Vista, Windows 7/8; Network/Messaging

Protocols: TCP/IP, SSL/TLS, SMTP, DNS; Software/GroupWare Packages: Microsoft Project 2007/2010/2013,

Microsoft Office 2007/2010/2013, Microsoft Visio 2007/2010/2013.

MBA, Florida International University, and BA, English with concentration in Business/Technical Writing,

University of Delaware. Certifications: Project Management Professional (PMP), PMI, and ITIL Foundation (2011).

Top Secret Clearance (Inactive).

Selected Accomplishments

Delivered applications support structure and Service Level Agreements (SLAs) for global non-profit .

International microfinance organization lacked support structure for Active Directory, email and VoIP applications.

Designed multi-level, support structure and SLAs between subsidiary business units and vendors in 22 countries.

Project managed 5,000 desktop/mailbox email migration for county government. Local governmental agency

sought to migrate desktops and mailboxes from Novell to Microsoft. Asked to lead 25-member team due to project

management activities and tasks not getting completed. Delivered project on-time and under budget.

Revived and met deadlines and deliverables for stalled email migration. Project dates and deliverables were

beginning to slip for multinational information technology corporation. Prepared project plans and established

timelines. Assigned new project manager. Performed knowledge transfer. Improved team communication.

Developed post-merger integration process for global pharmaceutical firm. Company was undergoing

acquisition and had no integration documentation to incorporate acquired company into existing Microsoft

environment. Developed comprehensive Acquisition Playbook which provided steps to integrate infrastructure.

Designed new Microsoft infrastructure for theme park. World’s largest brewer needed Microsoft Architect to

assist with divestiture of company asset. Performed requirements analysis. Drafted new and independent Microsoft

infrastructure used to segregate and build new Microsoft environment for theme park.

Created and implemented Exchange migration strategy for Federal Government agency. Strategy was

required for migration from IBM Lotus Notes to Microsoft Exchange. Developed requirements, designed new

system, documented migration strategies, built new environment and installed new servers and software.

Drafted global email migration plan for multinational pharmaceutical firm. Company needed migration

strategy from legacy Novell GroupWise system to Microsoft Exchange 2007. Set up proof of concept lab with

50,000 mailboxes to simulate migration. Drafted migration plan and mapped out coexistence features/functionality.

Successfully led desktop/mailbox migration for global recreational products company. Canadian company

with subsidiaries in U.S. and Austria needed to migrate from Novell GroupWise/IBM Lotus Notes to Exchange 2003.

Resolved Novell crashes. Assumed lead role in Austria. Migrated 750 desktops/mailboxes in eight weeks.

ELIZABETH A. BAKER, MBA, PMP, ITIL Page 2

Career History

Technical Analyst/Project Manager, SouthEast Technologies, Inc., 2000-Present. Lead or contributor on projects

spanning infrastructure, migrations, integrations, Microsoft SharePoint Administration, hardware and software

installation and configurations, messaging, etc. A sampling of assignments and projects includes:

Project Manager for international non-profit organization. Draft project charters and project plans for

infrastructure projects. Perform cost-benefit/financial analysis and write business cases for new technology

solutions. Develop RFPs for external vendor services. Gather project requirements.

Technical Analyst for Federal Government Agency migrating from Exchange 2003 to Exchange 2010.

Worked with migration engineers using Quest Migration Manager for Exchange software to develop migration

strategy. Worked with client’s project managers to facilitate daily client migrations. Developed UAT cases.

Technical Analyst for a multinational pharmaceutical company. Developed an integration strategy for its

Active Directory and Exchange platforms as the company continued its mergers and acquisitions.

AD/Exchange Migration Consultant for large theme park in Orlando. Compiled business and functional

requirements. Drafted Exchange Design document for new Exchange 2010 environment. Drafted Active

Directory Design document for new Active Directory 2008 implementation.

Technical Analyst for regional bank migrating from GroupWise 8 to Exchange 2007. Utilized business

analysis skills to identify messaging solution requirements. Designed project plan to accomplish project

objectives according to specifications. Worked with SAN storage teams to produce IOPS specifications.

Technical Analyst/Project Manager for U.S. Government agency migrating from Lotus Notes to

Exchange 2007 and Outlook 2007. Drafted migration requirements. Installed, configured Hub Transport and

CAS servers and Windows 2008 cluster. Configured Lotus Notes environment for coexistence. Drafted

migration strategy.

Technical Analyst for startup company offering world-class health care to members of the military, their

families and survivors. Developed migration plan to migrate organization off Microsoft Exchange Online

(BPOS) and over to an in-house Exchange organization. Drafted Exchange 2007 best practices design

document. Compiled work breakdown structure for SCCM implementation.

Migration Architect for biopharmaceutical company migrating from Lotus Notes to Exchange 2007 .

Installed and configured MS Transporter Suite on Exchange 2007 Hub Transport/Lotus Domino servers and

Quest migration workstations running Notes Migrator for Exchange software. Developed project plans and

gathered business requirements for new Exchange system. Developed desktop migration strategy.

Technical Analyst for a South Florida university performing a Lotus Notes to Exchange 2007 migration .

Mapped out migration processes and project plan. Documented existing environment for messaging architect.

Documented migration processes using 3rd party migration tools. Developed migration strategy to migrate.

Microsoft Office SharePoint Server 2007 (MOSS) Administration. Installed and configured MOSS servers.

Created portal sites. Implemented content management. Configured business intelligence dashboards.

Microsoft Windows SharePoint 3.0 Administration. Site creation and maintenance. Web application and site

collection creation and maintenance. Upgrades from WSS 2.0 to WSS 3.0.

Senior Infrastructure Consultant for technology integration firm in Jacksonville, Florida. Conducted IT

audit for non-profit organization in Washington, D.C. Performed Active Directory and Exchange health and

readiness checks for various clients in North/South Florida.

Senior Consultant for Dell Professional Services. Conducted Active Directory and Exchange health checks

and assessments, Installed and configured Windows 2003 Clustering Services for Exchange 2003, Network

load balancing services for front-end Exchange servers, and IIS and SSL certificates for Outlook WebAccess

servers. Upgraded customers from Active Directory 2000 to 2003. Migrated customers from Novell NDS and

GroupWise to Active Directory and Exchange 2003 and customers from POP3 mail systems to Exchange 2003.

Technical Analyst for Microsoft in Redmond, Washington involving Lotus Notes customers and

organizations planning to migrate to Microsoft Exchange. Senior consultant and program manager

responsible for all project and customer deliverables. Conducted training for MCS consultants. Engagement

manager for customers on-site.

ELIZABETH A. BAKER, MBA, PMP, ITIL Page 3

Messaging Consultant for rehabilitation organization migrating from Novell GroupWise to Microsoft

Exchange. Prepared GroupWise environment. Installed and configured Exchange environment and Exchange

connectors. Migrated pilot mailboxes from GroupWise to Exchange.

Project Manager/Messaging Consultant for architectural firm migrating from Novell GroupWise to

Microsoft Exchange. Prepared GroupWise environment. Installed and configured Exchange environment

and Exchange connectors. Migrated 200 mailboxes and archives using Quest migration tool.

Exchange Consultant for Midwest utility company migrating 16,000 seats from Exchange 5.5 to 2003.

Drafted migration strategy. Performed lab testing of Active Directory Connector and other tools. Coordinated

application testing documented results in TestDirector. Drafted Gap Analysis of Exchange 5.5 system.

Project Manager/Senior Consultant for a systems integration company. Assisted clients with upgrading

from NT 4.0 and Exchange 5.5 to AD and Exchange 2003. Installed and configured ISA 2004 Servers

and Blackberry Enterprise Servers. Supported migration from Novell NetWare/GroupWise environments.

Coordinated Windows XP rollout for 600 workstations.

Project Manager/Exchange Consultant for Active Directory/Exchange migration projects that migrated

5,000 users from Novell NDS/GroupWise and NT 4.0 to Microsoft Active Directory and Exchange 2003.

Drafted migration strategy, performed lab testing with Wingra GroupWise Migrator for Exchange. Worked with

Project Management Office (PMO) to develop project plan, timelines and implementation schedule.

Secure Messaging Consultant for South Florida utility company. Performed upgrade of Tumbleweed MMS

software from 4.7 to 5.5. Monitored virus trends, hacking attempts and virus hoaxes. Responsible for

architecting move of MMS servers to DMZ area on network. Maintained server certificates, digital IDs on MMS

servers for e-mail encryption with secure business partners.

Secure Messaging Consultant for pharmaceutical company. Implemented a secure messaging project with

secure business partners to replace MCI mail gateways with more current technologies and less costly

solutions. Tumbleweed Messaging Management Server/SQL 2000 server, VPNs, TLS Links, Individual S/MIME

certificates, SSL links.

Exchange 2000 Consultant for IT training company. Reviewed, edited, revised simulations, exercises and

technical content for clarity and accuracy.

Technical Consultant for GroupWise to Exchange Migrations. Compiled project plans, timelines and

migration documentation. Served as GroupWise and Exchange consultant for data migrations, coexistence and

training. Implemented the gateways, connectors and tools necessary for migrations.

Network Engineer/Project Manager, IKON Technology Services, 1997-2000. Messaging Migrations/Installations:

Migrated 350 users from cc: Mail to GroupWise 5.5; Performed numerous GroupWise 4.x and 5.x to 5.5 migrations;

Migrated GroupWise 5.2 systems to Exchange 5.5; Installed Lotus Notes 4.6 system with 7 Domino servers for 100

users with integrated fax solution; Set up test lab and performed mock migration for Lotus Notes to Exchange;

Installed Exchange 5.0 system for 10-user site.

Additional Certifications:

Microsoft Certified Solutions Associate (MCSA)

Microsoft Certified IT Professional (MCITP)

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified Systems Administrator (MCSA) Messaging

NetWare Certified Novell Engineer (5/6). GroupWise Certified Novell Engineer (5/6).

CompTIA Security+

CompTIA Cloud Essentials

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