Berniece Merchant

612-***-****, acgoi3@r.postjobfree.com

PROFILE

Established creative professional with 15 years of customer service and

management experience. Demonst

EXPERIENCE

Owner/Stylist Diva’s Hair Studio, Minneapolis, MN 2000-2014

• Maintained knowledge of current trends and provided client services accordingly.

• Provided personalized service consultations.

• Competed in regional industry competitions.

• Business featured in Star Tribune.

• Scheduled hours, determined salaries, and resolved conflict for 5-10 employees

at a time.

• Established loyal, solid clientele base.

• Hired contracted professionals and service assistants to ensure smooth business

operation.

• Provided high quality hair services that met client needs.

Master Stylist/Owner Exquisite Hair Studio, Minneapolis, MN 1999 to 2000

• Trained and managed new staff.

• Answered phones, operated cash registers and handled other administrative tasks.

• Provided high quality and specialized beauty services to clients.

• Answered phones, operated cash registers maintained financial records and

handled other administrative tasks.

• Brainstormed and executed promotions and marketing concepts.

• Maintained product inventory system.

• Maintained clean and sanitary environment and work tools.

• Provided customer consultations and product recommendations based on

expertise in the beauty industry.

• Updated and maintained customer information records.

Mentor/Teacher Genesis, Minneapolis, MN 2010-11

• Facilitated self-improvement classes for recovering women.

• Developed relationships and built trust with class participants.

• Created and executed therapeutic art activities with class participants.

EDUCATION: MCTC, Minneapolis, MN

Cosmetologist License

Women Venture

St. Paul, MN

Business Management Certification

Lehman Center Minneapolis, MN

GED

ADDITIONAL SKILLS:

Work very well under pressure.

An organized person and manage my time well

Always flexible and willing to take on new challenges

Have good verbal and writing skills

Resourceful, a multi-tasker and can make independent decisions

Very detail oriented and excellent in solving problems

Contact this candidate