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Customer Service Representative

Location:
Indianapolis, IN
Salary:
Open to discuss
Posted:
November 10, 2014

Contact this candidate

Resume:

Marsha Harris

**** **** *** ****** ************, IN 46235 Phone 210-***-****

acgohm@r.postjobfree.com

Objective

To find a job that will prove my hard working ability and utilize my skills to help me become a

permanent asset to a company.

Additional Skills & Training

Proficient in Microsoft Word, Office, Excel Programs, Data Entry Programs

Various software for Accounts Receivable/Payable, Garnishments; Kronos, ABS, AS400, Bullhorn,

ADP, MD and NP reimbursements

Travel Software; CWT (Carlson Wagonlit)

HR Software; Bullhorn, PeopleSoft, Business Intelligence, and Share Point

Medical Coding Software: Pro med Software, Star Point, Elli, Reggie

Customer Service; Tracker, Embrace, Track Via, and Partners for Health a State site

Nashville Metro Schools Chancery/MNPS

Indianapolis Metro Schools Appli Track, Munis, Sub Finder, E Verify, Para Pro and Clerical testing, New

Hire Orientation, Board Reports

Experience and Accomplishments

August 2014 Current Indianapolis Public School Indianapolis, IN

Human Resources Assistant

●Post positions and conducted orientation for the new hires

●Answer phones, maintain the filing of new hires, current employees, and employees’ no longer

working, and basic clerical work.

● Process I 9, FMLA, process E Verify, Para Pro Testing, Applitrack, Munis, Sub Finder, Board Reports

September 2013 July 2014 Apex Systems Nashville, TN

Administrative Assistant/ Corporate Travel Arranger

● Handle all administrative duties: filing, order supplies, reports

● Reconciled the monthly bank statement for travel and booked and confirmed travel for all of our

contractors.

● Programs used are Bullhorn, PeopleSoft, Business Intelligence, and Share Point, CWT (Carlson

Wagonlit).

March 2013 September 2013 Search Group Brentwood, TN

Engagement Specialist and Clerical

●Call center specialist for inbound and outbound calls

● Enrollments for the State of Tennessee Health Wellness Program.

●Working with Tracker, Embrace, Track Via, and Partners for Health a State site, filing and scanning

documentation.

November 2012 March 2013 Xerox Nashville, TN

Customer Service Rep

●Call center customer relations for Sprint, account set up, payments, adjustments, connecting costumers

with the correct departments, and activations. Includes sales and monthly company training

assessments.

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April 2012 November 2012 CSI Companies Nashville, TN

Medical Biller

●Medical biller, scanned faxes from doctors’ offices to enter in system to have information sent to

insurance providers for payment.

●Worked with Star Point, Elli, Reggie, and excel spread sheets (basic programs to locate patient

information and medical facilities). Approved CME, Pre Employment, Educational, and other MD and

NP reimbursements.

March 2011 December 2011 Vanderbilt Hospital Nashville, TN

Office Assistant Environmental Services

● Perform administrative, secretarial and clerical services; which may include those of a detailed and

confidential nature, may involve a substantial amount of complex detailed and technical work and assist

administrator with handling of a variety of office management responsibilities. Maintains appointment

calendar and schedules meetings, Answers telephone, takes accurate messages, and routes calls to

appropriate extension, Processes Incoming and Outgoing Mail Prepares forms such as personnel,

purchasing and payroll(including FMLA), Creates and runs database queries and reports and updates

database as necessary, Set up and provide orientation for all new hires. Function with a high degree of

understanding of University policies and procedures. Training received in Financial Foundations, People

Finder, People Soft, Kronos, How to Purchase at Vanderbilt.

August 2009 May 2010 Nashville Global Academy Nashville, TN

Executive Administrative Assistant

● Executive assistant to the principal. Maintaining student records electronically through the Chancery

System; attendance, ratio reports, and basic student info. Attend Administrative and Leadership

meetings, plan meetings and help with parental advisement. Put together memos for faculty, staff, and

children. Document administrative schedules and meeting minutes. Basic clerical; fax, file, answering

multi phone lines, collating, and preparing memos. Help with fundraising ideas and basic support for the

school.

March 2008 July 2009 Continuum Healthcare Brentwood, TN

Executive Assistant

• Maintain the office supplies (order and pick up), assist upper management with special projects and

book travel for executives and employees. Prepare bank deposits and made bank drops, prepare EOB’s,

basic clerical (fax, file, collate, answer multi line phones). Organize lunches, conferences, and book all

accommodations for employees. I make negotiations for contracts for accommodations and for office

services needed.

August 2007 February 2008 Temporary Positions Brentwood, TN

Assistant Office Manager, Payroll Clerk, Data Entry Specialist/Medical Coding

• CSI Company

Data Entry Specialist/ Verification Assistant, Assistant Office Manager

Assist with scheduling meetings for Sr. Level Employees with the use of Outlook

Responsible for organizing lunches for employees’ meetings provide other office duties such as:

Retrieving and sorting the office mail, filing, answering phone calls, sending and receiving faxes.

Maintaining meetings that are scheduled in Outlook Updated vendor files and prepared new files

•Account Temps

A/R & A/P, direct deposits and basic office duties

•Tek Systems

Utilizing Pro med and Excel programs, medical coding for the standardization for Chief Complaints Test

Mapping, Enhancing the emergency department performance while enhancing the patient’s experiences,

and providing physicians with information on patients prior to treatment.

November 2006 July 2007 Kroger R.A.S.C. Nashville, TN

Payroll Clerk

• Utilizing various computer software programs, entering data for payroll functions including direct

deposits, construction wages (multiple Division), garnishment, child supports and bankruptcy. General

filing, scanning documents for record retention, using formatted letters for garnishments, child support,

tax liens and bankruptcy for distribution to employees as needed

May 2006 November 2006 American Business Center Nashville, TN

Customer Service Representative

•Processing Clients payments for utility companies to ensure prompt payment on clients’ behalf

•Data Entry in APS payment system, Money Gram, Lottery and Computer billing

March 2003 May 2006 TRI Staffing and Amtemps Nashville, TN

Basic Clerical

•On assignments to various clients as needed providing data entry and clerical responsibilities including

mail distribution, processed vendor and consumer orders and expedited receipt as needed; arranged

shipping of orders via UPS, Fed Ex, USPS, DHL; answered multi line phones; received and posted

clients’ payments, issued credits as needed

Education

Nashville State Tech

Current Major Human Resources Management

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