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Customer Service Engineer

Location:
Fort Worth, TX
Salary:
50000.00
Posted:
February 21, 2015

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Resume:

David James Fox

www.linkedin.com/pub/david-fox/**/ba1/397

*** ******* **.

Saginaw, TX 76131

acgo17@r.postjobfree.com

469-***-****

Experienced Drafting and Design

• Experienced Computer Aided Design (CAD) professional with over 9 years of

experience designing printed circuit boards for a major global fortune 500 company

• Strong customer service orientation with above average verbal and writ ten

communication skills

• 19 years of experience supporting Department of Defense (DoD) Classified projects.

Held secret level security clearance

• Proficient computer skills including Microsoft Office Suite (Word, Excel, Outlook)

• Able to design and produce drawings to create visual illustrations meeting customer

expectations

PROFESSIONAL EXPERIENCE

Texas Instruments - Dallas, TX May 1980 – Mar 1989

Printed Circuit Board Designer

• Trained in a TI sponsored drafting program to acquire PCB designing skills

• Designed printed circuit boards and f lex cables on the Interactive Graphics System

( IGS) tool supporting engineering schematics for multiple military projects (HARM,

Paveway, Harpoon and JSOW)

• Generated digital instructions including Bill of Material (BOM) for machining of

completed PCB designs on Gerber CADCAM

• Processed Change Requests to modify BOM to support engineering needs

• Digitally created graphical representation of various parts required by each PCB

design

• Manually created PCB designs using tape and vellum for various projects

• Acquired Quality Assurance skills to improve PCB design knowledge

Southern Methodist University – Dallas, TX Jan 1999 – Feb 2014

Web Manager, System Administrator and System Analyst

• Managed the creation of over 200 departmental web sites

• Migrated the main SMU departmental web site from a UN IX/Apache based platform

to Windows Server 2000

• Redesigned the web template every 2 years with special focus on delivering SMU

branding

• Created specialized graphics using tools like Photo Impact to brand SMU’s newly

web sites

• Assisted migrating over 300 departmental web sites from the Windows web server to

Sitecore

• Managed over 18,000 user accounts for students, staff, faculty and student

organizations for access to various web resources like the blog, wiki, and their

personal web space

• Installed and supported Confluence (wiki), WordPress (blog), MovableType (blog),

Webtrends (web analytics), Google Urchin (web analytics), EMS by DEA (room and

resource reservation manager) and Google Search Appliance

• Provided Help Desk support for web related issues for the university

• Managed the Google Search Appliance used for SMU’s main web site search

• Supported and maintained eight pc/web based informational kiosks located around

the campus

• Developed a web based university calendar using PERL

• Provided user support for Microsoft FrontPage

• Setup five web cameras and designed web sites to visually monitor building

constructions around the campus

• Managed and upgraded web servers running on Windows Server 2000, 2003, 2008

R2 and 2012

Raytheon – Dallas, TX Mar 1997 – Dec 1999

Software Test Engineer, Web Site Architect

• Designed and created web sites for SAVI Technology (startup) in San Jose,

California

• Tested proprietary software developed in-house utilizing military software testing

specifications

• Consulted the marketing department by developing one of the first company web

sites at www.raytheon.com

Texas Instruments - Dallas, TX May 1989 – Mar 1997

Software Test Engineer (July 1994 – March 1997)

• Tested proprietary software developed in-house software development tools using

military design specifications

Software Support Engineer ( June 1989 – July 1994)

• Converted hand written schematics and engineer change orders to digital format.

This effort provided a path to using computers to design schematics and manage

engineer change notices.

• Provided Help Desk dispatch support for engineers working on proprietary software

Education

Associates Degree in Drafting and Design with Electronics Engineering

• Eastfield College, TX from May 1980-Jan 1982

• Trained by TI using a customize curriculum focused on creating quality PCB

designs. Experience using cutting edge CAD CAM tools such as Interactive

Graphics System (IGS) and Gerber CAD CAM

Corporate Training:

• Six-Sigma

• CPR, AED & First Aid (every 2 years)

• 7 Habits of Highly Effective People

• SharePoint 2013 – foundation and server

• Active Directory – configuration

• Exchange Server 2013 – configuration, advanced features

• Self-trained using manuals, online and working hands-on with the following; HTML, Perl, UNIX, JavaScript, Confluence, Web trends, Apache, Movable Type, WordPress, Google Urchin, Google Search Appliance, EMS, Windows and Windows Office Tools



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