Elizabeth A. Harden

**** **** ******

Jacksonville, Fl. 32208

Cell: 904-***-****

Email acgo15@r.postjobfree.com

Objective

To obtain long terms employment with a well established organization where I may fully

utilize my skills and abilities

Experience:

Fields Auto Jacksonville, Fl

Receptionist 2012-present

• File and organize invoices and receipts

• Answered and made calls to customers quickly and effectively

• Worked closely with customers to ensure great customer service

Blue Cross and Blue Shield of Florida Jacksonville, FL

Claims Examiner 2006 – 2010

• Process claims using contract benefits and processing guidelines.

• Send claims to appropriate areas for pricing and ensure claims are processed

within specific timeframes.

• Actively seek, identify and implement process improvement opportunities.

• Received inbound calls and answered concerns or questions for customers relating

to their contract in a accurate and timely manner.

• Maintain quality control/satisfaction records, constantly seeking new ways to

improve customer service.

• Received a 4 out of 5 point score for annual review

First Coast Service Options Jacksonville, FL

Customer Service Representative 2004 -2006

• Assist on a line formulated to help other CSR’s answer questions for Medicare

beneficiaries..

• Responsible for researching and resolving complaints to ensure customer

retentions and satisfaction regarding Medicare benefits..

• Resolve supervisor calls.

• Acknowledged as top CSR for 5 consecutive months

Auriels Accelerated Academy Jacksonville, FL

Assisting Manager 2001 -2006

• Held meetings to train, motivate, and build morale with employees

• Responsible for handling city vouchers for payment

• Developed charts and logs to keep track of day to day business

• Made sure business was ready for necessary city inspections

Education

Sandalwood High School Jacksonville, Fl

High School Diploma 1997 - 2001

SKILL

• Computer and Internet literate; strong typing abilities.

• Assertive, self-motivated, goal-oriented, organized and efficient.

• A Flexible, Cooperative, hard worker, team player and reliable.

• A good morale builder.

Reference

Professional and personal references available upon request.

Contact this candidate