Susan McDonough Sless

** **** ***** ? Linwood, NJ 08221

Tel. (609) 290?6933 ? E-mail: acgnxi@r.postjobfree.com

OBJECTIVE

To affiliate myself with a full service hotel facility, utilizing my many years of industry experience within diverse areas of hotel operations,

where I may apply my proven team building abilities to help an existing team reach its highest producing potential or create a team that will.

Professional EXPERIENCE

Resorts Casino Hotel ? Atlantic City, NJ February 2013-Present

Executive Housekeeper

? Presently oversee Housekeeping (942 rooms,) Environmental Services, Wardrobe & Health Club operations .

? I create and monitor all annual budgets to include review & justification of all departments? monthly P & L statements

? Brought back to this property to re-establish required processes to allow for a successful Housekeeping operation

? Oversee all reporting/dispatch processes for successful maintenance programs, in collaboration with on site Facilities Department/all

trades

? Created a stone/floor care program for this multi-surface casino hotel complex (granite, marble, cobblestone, terrazzo)

? Consistently train and emphasize safety in all aspects of the hotel?s operation to include a pest control procedure limiting company

liability

? Implemented all inventories processes for equipment and linen control

? Work closely with Marketing, Special Events, Catering & other Food & Beverage Departments to ensure a

superior product of cleanliness in a very competitive environment

Tropicana Casino Hotel ? Atlantic City, New Jersey July 2008?January 2013

Director of Housekeeping

? Oversaw Housekeeping (2079 rooms,) Environmental Services for this 8 million square foot facility

? Created budgets and monitored all monthly P & L financial statements for justification

? Implemented equipment and linen inventories for control and property producing purposes

? Received a Leadership Award nomination from the Executive Team 2 years into my time spent at this

property

Atlantic City Hilton ? Atlantic City, NJ September 2006?July 2008

Executive Housekeeper

? Oversaw Housekeeping, Environmental Services & Wardrobe Departments for this 809 room property

? Created budgets and monitored all monthly P & L financial statements for justifications

? Implemented equipment and linen inventories for control and property producing purposes

? Received a LEADERSHIP OF THE YEAR award from the Executive Team (2008)

Resorts Casino Hotel ? Atlantic City, NJ December 2003?September 2006

Environmental Services Manager

? Oversaw all property wide cleaning processes (excluding kitchens,) including the implementation of a stone/floor

care program upon opening of an expansion of the property, post construction

? Created budgets and monitored all monthly P & L financial statements for justifications

? Implemented equipment inventories for control and property producing purposes for both Housekeeping & EVS

operations

OTHER INDUSTRY RELATED WORK EXPERIENCE

Dwyer Hospitality ? Ocean City, NJ; Hotel Operations Trainer/Manager on Duty June 1999-October 2001

Tropicana Casino Hotel ? Atlantic City, NJ; Hotel Manager February 1995 -October 1997

Housekeeping Manager October 1991-February 1995

Front Office Assistant Manager May 1989 ?October 1991

Convention Services Manager November 1988 ? May 1989

Atlantic Palace Resorts? Atlantic City, NJ; Hotel Sales Manager August 1988-

November 1988

Showboat Hotel Casino ? Atlantic City, NJ; Guest Services Manager August 1986-August 1988

Telecommunications Coordinator December 1985-August 1986

EDUCATION

Fairleigh Dickinson University

? Hospitality Management

Atlantic Community College

? Hospitality Management

South Jersey Professional School of Business

? Certified, New Jersey State Real Estate Agent, 1985

American Institute for Paralegal Studies

? Associates Degree, Paralegal Studies, 1984

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