Wael Said

***** ***** ***** **.

Gainesville Virginia, 20155

(H) 571-***-****

(C) 703-***-****

acgnus@r.postjobfree.com

Objective

I am currently looking for a full time position in an environment that

offers a greater challenge, increased benefits for my family, and the

opportunity to help the company advance efficiently and productively in an

IT Service Management role.

Education

. BSc degree, Electrical Engineering (Electronics & Communications) May

1993

University of Ain Shams, Cairo, Egypt

Projects and courses of interest:

Digital Signal Processing Digital Communication

Power Systems Electromagnetic

Fields

Transistor Logic Digital

Control System

Analysis Design and Implementation of High Frequency Digital

synthesizer.

. Currently study MBA in Virginia International University Expected 2016

Courses

. The Selling Process - AUC (American University in Cairo)

. Setting of Sales Plan - AUC

. Implementing the Sales Plan - AUC

. Sales & Marketing Research - AUC

Experience

Al-Ahly Computer Equipment - ACE

Third Party Maintenance Company in the Egyptian market that maintains

medium and large IT systems.

Sales Manager

Dec. 2007 to Aug. 2014

. Achieving annual sales of more than five million dollars even with the

most challenging market conditions during the instability that

accompanied the Egyptian revolution.

. Providing specialized consulting services to organizations within

Government, Telecommunications, Banking and Finance, Healthcare, and

Petroleum.

. Designing sales territories and their sizing.

. Offering technical leadership and consulting support for sales teams.

. Initiating technical visions for clients, planning development and

implementation of new technical projects.

. Building quality assurance tests, ensuring results are within specified

guidelines.

. Negotiating with potential clients, identifying needs and developing

solutions to meet their highest expectations and acting as a trusted

advisor.

. Preparing proposals, tender with associated documentation.

. Developing short and long term plans and budgets, based on broad

corporate goals and growth objectives.

. Creating strategic sales and marketing plans to achieve corporate

objectives, developing and executing programs to improve market share.

Sales Account Manager -ACE

Dec. 2002 to Nov. 2007

. Responsible for banking sector

. Managing a team of 3 Sales staff, providing specialist advice and

leadership resulting in increased performance

. Coordinating activities including technical support, administration,

staff, and sales.

. Researching and analysed competitor activity, pricing, and market

conditions, providing reports and recommendations to management.

Sales Engineer -ACE

Oct. 2000 to Nov. 2002

. Selling maintenance contract of IBM equipment in the Egyptian market

. Selling SEDCO products (all range of line printers & Matrix printers)

. Achieving company assigned targets and quota in assigned market segments

and accounts

. Establishing direct customer relations to promote company products

. Acquiring new customers from competitors

. Achieving and increase customer loyalty to company's products

. Managing all customer requirements through all sales and after sales

cycles

. Evaluating customers needs and potential opportunities.

. Evaluating competition and preparing necessary preventive and pro-active

actions.

. Supporting partners in their sales activity and help them achieve their

sales goals

. Co-ordinating with assigned partners in assigned accounts to achieve

both company's and partners goals and targets

. Preparing all quarter and annual forecast for all the assigned areas and

accounts

. Recommending necessary marketing activities for product promotion.

Customer Services Engineer - ACE

Jan.1998 to Sep. 2000

. Technical support and responsible for onsite hardware repair of various

equipment.

. Hands on knowledge with all IBM equipment including: Servers, PC's,

Scanners, Printers, AS/400, RS/6000, Modems, ATM, Tape Drivers and CD

ROM's.

IBM Cairo, Egypt

Customer Engineer

Sep.1995 to Oct. 1997

. Technical support and responsible for onsite hardware repair of various

equipment.

. Hands on knowledge with all IBM equipment including: Servers, PC's,

Scanners, Printers, AS/400, RS/6000, Modems, ATM, Tape Drivers and CD

ROM's.

Modern Telecom System - MTS

Technical Support Engineer

Aug.1994 to Aug. 1995

. Designing and implementing a program to monitor and locate malfunctioning

telecommunication equipment in Cairo and Alexandria.

. Training employees as well as members of ARENTO (Arabic Republic Of

Egypt National Telecommunications Organization) how to use as well as

maintain this system.

. Designing interface cards to match the specifications of various

Telecommunications corporations such as AT&T, Alcatel, Siemens and NEC.

. Installing and maintaining telecommunication interfaces and

switchboards.

. Responsible for maintenance and repair of all corporate hardware and

software.

. Technical support and responsible for onsite hardware repair of various

equipment.

Personal Interests & Achievements

Interests: Diving, Travelling, Chess & Reading

Honours / Activities: Named to school of engineering Dean's List.

Physics and Mathematics Lab instructor and teaching assistant.

References

Available upon request.

Contact this candidate