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Sales Customer Service

Location:
Toms River, NJ
Posted:
November 08, 2014

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Resume:

Douglas D. Campbell

*** ******** ** . **** *****, NJ . 08753

HOME PHONE 732-***-**** . MOBILE PHONE 848-***-****

E-MAIL acgnoi@r.postjobfree.com

Summary of qualifications

Self-confident, organized, and motivated individual that brings an

entrepreneurial spirit to all business endeavors.

Experienced entrepreneur, leader, manager, motivator, educator, and mentor.

Learns work quickly and accurately under pressure.

Skilled and knowledgeable of all types of construction projects and services,

repairs, tools, blueprints, warranties, snow removal, building and grounds

maintenance and cleanliness.

Achievement oriented sales professional with 33 years of experience emphasizing

home remodeling, sales, marketing, and business development.

Expert in the art of closing sales with a proven track record in cold calling,

canvassing, and new business development as well as maintaining existing key

accounts and providing outstanding customer support.

Excellent organizational, written, oral, interpersonal communication, and

computer skills, with extensive knowledge of Microsoft Word, Outlook, and Excel

spreadsheets, including formal technical presentations, workshops, and trade

show presentations and their coordination.

Detail oriented and goal driven with hands on approach with exceptional math

skills and problem solving ability and a strong initiative to follow through.

Professional experience

1998 to Present Campbell's Carpentry Toms River, NJ

General Manager / Principal

Conducting a personal entrepreneurial Carpentry / Handyman Construction and

Maintenance business. Project total cost of jobs, prepared written estimate for

clients using Microsoft Word and Excel spreadsheets. Duties include, select and

order lumber or other required materials and tools required for finishing the

given work on schedule. Publish advertisements, schedule work on Microsoft

Outlook, acquire and complete jobs. Arrange for subcontractors to deal with

special areas beyond our expertise. Sound knowledge of residential construction

practices and procedures, preventative building maintenance and cleanliness,

troubleshooting problems, techniques, tools and equipment, materials,

specifications, quality control, cost control, safety, able to read blueprints,

and outstanding math skills. Own and operate all types of woodworking equipment

to include: table saw, radical saw, planer, jointer, drill, etc. Great

interpersonal and communications skills to provide exceptional customer

service.

Performed all types of building repairs such as:

Kitchen and Bath remodels, interior and exterior custom painting, window and

door removal and installation, garage to family room conversion, transformed

screened deck to 3 season porch, rough and finish carpentry, building and

property maintenance and cleanliness, snow removal, plumbing, electrical, tile,

drywall, roofing work, siding, caulking bathrooms, furniture assembly, shed

construction, stair removal and installation, hand rail replacement,

installation of pull down attic stairs, deck repair and replacement, railings,

demolition, cleanouts, gutter maintenance, fencing, air conditioner

replacement, ceiling fan installation, screen door installation, screen repair,

moldings, trim work, installation of patio pavers, landscaping, etc. ?

2013 to Present Nisivoccia Enterprises East Hanover, NJ

Construction Project Manager

The current project undertaken consists of remodeling an existing commercial

warehouse and new home construction to meet specific customer needs. Providing

decisive and results-oriented leadership and crisis management skills that has

controlled project from conceptual planning stage to final certificate of

ownership. Responsible for reviewing contract documents using Microsoft Word

and Excel spreadsheets (drawings and specifications) for technical completeness

and code adherence, preparation of bid packages, bid evaluation and awards,

contract preparation and administration, acquiring permits, construction

scheduling, cost estimating, purchasing, cost and quality control,

troubleshooting, snow removal, building and jobsite maintenance and

cleanliness, landscaping, and supervise all field operations.

Coordinate activities concerned with logistics, detailed job scheduling,

installation and resolving field conditions and problems by personally

supervising the day-to-day operations of job site.

Promptly report fabrication errors, shortages, delays or other problems to

subcontractors and coordinate all building inspections as well as following up

with subcontractors to ensure corrections and or deficiencies in construction

are corrected and then approved by the local building official.

Maintain daily safety and progress reports, and conduct weekly project and

safety meetings.

Work directly with building ownership, architect, engineers, sub-contractors,

and end consumer to ensure change orders were kept to a minimum and the project

is kept on schedule and on budget thus exceeding our client's expectations.

Track project expenditures and cost accounting, including accuracy, and

reviewing all subcontractor payment applications for comparison of work to be

completed against billing.

2013 to 2013 EZNERGY / Kitchen King Toms River, NJ

Solar Sales Executive / Kitchen & Bath Designer

Experienced and knowledgeable Solar Energy Sales professional and Kitchen &

Bath Cabinet Designer. Accountable for developing new, maintaining existing

accounts, and providing customer field support to multi-unit developers, custom

homebuilders, and homeowners in tough economic climate. Accountable for

assessing commercial, municipal, and residential client qualification for Solar

Electricity, Solar Hot Water, and or Wind Turbines. Responsibilities included

taking actual field dimensions, research satellite photos of buildings,

approval of contracts, and problem solving mistakes. Strong understanding of

all Kitchen and Bath design elements to develop a customer-centric interior and

exterior design and provide sound recommendations on product size, wood and

other design features.

Sought out new and prospective Solar Electric, Solar Hot Water and Wind

Turbines for residential, commercial, and municipal clients through

non-traditional marketing activities such as: cold calling, direct canvassing,

door knocking, and asking for referrals.

Conducted site visits to assess a roof's solar capacity by using satellite

photos, and physical measurements to determine roof size for solar array,

compass headings / physical orientation and shading to determine if home or

business qualified for a Solar program.

Analyzed customer's electricity usage by assembling documentation, and provided

overview of all solar energy programs available.

Provided superior customer service focused on customer requirements to choose

the correct Kitchen & Bath cabinets and countertops by answering all customer

inquiries to ensure complete customer satisfaction.

Responsible for designing and creating specifications for Kitchen & Bath custom

cabinetry jobs with hands on experience in space planning, solid understanding

of kitchen equipment, electrical, plumbing, and mechanical design to produce

working kitchen drawings.

Verified the final design, materials list, cost of products, and installation

by reviewing 20/20 drawings and cross checking purchase orders for accuracy and

completeness with the aid of Microsoft Word, Excel spreadsheets, and Outlook.

2006 to 2013 Legacy Stairs LLC. Lakewood, NJ

Director of Sales

Supervised, and managed the day-to-day activities of the Sales Department.

Developed sales forecasts, Profit and Loss statements, and marketing strategy

procedures employing Microsoft Word, Excel, and Outlook. Established product

pricing and markup on Excel spreadsheets, oversaw the launching of new products

into the marketplace. Managed key accounts and large-scale new home

construction projects. Hired, trained, and mentored new sales personnel.

Developed sales training and prospecting programs. Approved, and reviewed all

incoming and outgoing contracts. Negotiated credit terms with vendors,

sub-contactors, and educated customers of the proper use and installation of

new and existing products. Researched new vendors, suppliers, as well as

sub-contactors. Designed trade show booth and attended trade shows.

Re-Built sales department from ground zero, conceptualizing and implementing a

strategic plan that generated revenue gains in excess of $1.5 million within

first year despite a fiercely competitive and declining market.

Personally closed $343,000.00 in the first 90 days of employment, which was 83%

of the total sales volume for the previous year.

Found new source of products that saved 8.3% on cost of goods sold, while

increasing the quality of products sold.

Top revenue and profit producing employee from 2006 thru 2013.

Organized Atlantic Builders Convention trade shows in Atlantic City, which

generated numerous sales and new accounts.

2008 to 2012 Construction Site Sales Leads of New Jersey Toms River, NJ

General Manager / Principal

Experienced entrepreneurial General Manager that organized the everyday

activities and all aspects of a small business. Which supplied construction

site sales leads to sub-contractors in the construction industry throughout New

Jersey. Built company from conceptual idea into the only construction site

sales leads business that focused primarily on remodeling and new home

construction. Invented the "Distribute Your Business Card Program" which

exponentially increased the client's exposure to prospective customers. The

program also doubled the company's sales by simply stapling clients business

cards, and or brochures to the wood framing as well as removing any

competitor's information at the construction job sites.

Created and maintained company's website.

Researched various sources to find clients by networking, asking for referrals,

and cold calling.

Designed and maintained master sales lead lists on Microsoft Excel spreadsheets

that were emailed to customers using Microsoft Outlook.

Gathered sales lead by personally canvassing the state and continually

monitored the progress and updated field conditions of each job site.

2000 to 2006 AJ Stairs Inc. Lakewood, NJ

Account Supervisor / Salesman

Supervised and illustrated the design, construction, and installation of custom

& straight stairs and railings for multi-unit developers, custom homebuilders,

and homeowners in the Mid-Atlantic states area. Worked directly with

architects, contactors, and homeowners from pre-construction bidding thru final

homeowner selections. Project sizes range from several hundred single-family

home developments, to single $1 to $10 Million dollar residences, and up to $10

Billion dollar commercial projects. Responsible for developing new and

maintaining existing accounts and providing customer field support and service.

Accountable for taking actual field dimensions, wholesale and retail pricing,

approval of contracts, and master ordering done via Microsoft Word and Excel

spreadsheets. Problem solved framing mistakes by providing new Architectural

drawings to the Builders and or Architects by reconfiguring stair and or

framing to conform to IRC and BOCA Building Codes.

Closed a stair and railing contract for a $10 Billion rehab development of

existing and new residential and commercial properties in Jersey City, NJ,

which netted in excess of $825,000.00 in annual sales forecasted to end in

2020.

Developed the 4 & 5th largest company accounts with combined annual revenue of

$575,000.00 for 2005.

First employee in company history to surpass individual sales of $1.0 Million

in 2001 and $1.5 Million in 2005. Exceeded yearly sales quotas for a combined

total of $1,041,000.00 over a five-year period.

Procured new accounts thru personal contacts, referrals, and cold calling,

canvassing, and attended monthly Monmouth and Ocean County Building Inspectors

meetings, and builders' shows and conferences.

Responsible for training and mentoring all new sales personnel from 2001 to

2006.

1989 to 2000 Nisivoccia Enterprises East Hanover, NJ

Construction Project Manager

Managed and supervised in house employees of a general contracting firm that

specialized in residential remodels, new home, commercial, and Municipal

construction projects. Secured and approved bids from all subcontractors:

demolition, electrical, HVAC, mechanicals, plumbing, carpentry, and many

others. Supervised and coordinated all phases of construction from demo to

final acceptance from customer. Projects ranged in size to $5 Million.

Organized and managed the winter maintenance of several large office complexes,

which included snow and ice removal and parking lot, sidewalk, and building

maintenance to insure occupant, employee, and public safety.

Personally supervised the daily operations of multiple job sites and

coordinated all trades. Established and implemented detailed job schedules for

all trade subcontractors from site preparation thru final CO.

Coordinated all building inspections and followed up with subcontractors to

ensure corrections and or deficiencies in construction or building codes were

corrected and approved by the local building official.

Work directly with building ownership, architect, engineers, sub-contractors,

and end consumer to ensure change orders were kept to a minimum and the project

is kept on schedule and on budget thus exceeding our client's expectations.

Maintained daily safety and progress reports, conducted weekly project and

safety meetings.

Worked closely with Architects, structural engineers, sub-contractors, and end

consumer to ensure change orders were kept to a minimum and the project was

kept on schedule and budget.

1981 to 1989 Einstein Moomjy Inc. North Plainfield, NJ

Carpet & Flooring Salesman / Assistant Store Manager

Greeted customers and ascertained what each customer wants or needs. Opened and

closed cash registers, performed tasks such as counting money, separating

charge slips, coupons, and vouchers, balancing cash drawers, and making

deposits. Maintained knowledge of sales and promotions, policies regarding

payment and exchanges, and security practices. Computed sales prices, total

purchases and receive and process cash or credit payment. Maintained records

related to sales. Watched for and recognize security risks and thefts, and know

how to prevent or handle these situations. Responsible for preventative

maintenance and cleanliness of building and parking lot. Recommended, selected,

and helped locate or obtain merchandise based on customer needs and desires.

Answered questions regarding the store and its merchandise. Described

merchandise and explain use, operation, and care of merchandise to customers.

Ticketed, arranged and displayed merchandise to promote sales. Set up in store

measure agent's appointments or measured homes myself to obtain exact

measurements. ?After in home measure was complete, contacted customer with

updated information and pricing to reflex exact measure. Verified all

selections with the customer, collected payment and set up installation of

flooring. ?Contacted customer after installation with phone calls and mailed

thank you note for their business.

Sold high end broadloom, machine made rugs, hand woven oriental rugs, wood

flooring to homeowners, commercial accounts, designers and interior decorators.

One of top 2 producing salespersons for store location from 1983 to 2000.

Closed largest store sale of $256,279.00 to a homeowner the wall-to-wall

broadloom for master bedroom was $168,800.00.

One of top 5 producing salespersons for bi-yearly warehouse sales from 1983 to

2000.

First salesperson to break $100,000.00 sales mark in 4-day warehouse sale in

1985.

Worked intimately with homeowners, commercial account buyers, decorators, and

interior designers to ensure products selected meet consumers needs, desires,

and budgetary concerns.

Education

Salisbury State University Salisbury, MD

BS Marketing

Dean of Business Advisory Council

PROFESSIONAL References

Rocco Nisivoccia - Principal of Nisivoccia Enterprises

5 Tremont Dr East Hanover, NJ 07936 Mobile 973-***-**** Home / Office 973-***-****

Email: acgnoi@r.postjobfree.com

Rebecca Penn - Principal of Ovation Staircase & Millwork

1214 Bay Ave. Pt. Pleasant, NJ 08742 Mobile 732-***-**** Home / Office 732-***-****

Email: acgnoi@r.postjobfree.com

Susan Defortuna - Retired United Water

57 Deer Run Dr. South Barnegat, NJ 08005 Home 609-***-****

Email: acgnoi@r.postjobfree.com



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