Roma Balram

***-**-*** ****** ************

Queens, NY 11419

Cell: 646-***-**** E-mail: acgnlv@r.postjobfree.com

OBJECTIVE: To obtain a challenging position in a financial/ administrative organization, with emphasis on customer service and the opportunity for advancement.

EDUCATION: Long Island Business Institute Flushing, NY

6/14/10- 2/15/2012 Associate in Occupational Studies Degree in Accounting Major: Accounting

GPA 3.94

9/15/02-7/19/03 Private Learning Institute Georgetown, Guyana

Major: Computer Application/ Microsoft Office Diploma

9/15/2010 High School Diploma Equivalent (GED)

PROFESSIONAL

EXPERIENCE:

10/20/2013-10/10/2014 Resort World Casino New York City 110-00 Rockaway Blvd, NY

Cage Shift Manager

? Work with surveillance and lottery to ensure efficiency within the department are carried out on a daily basis

? Manage 100 employees daily

? Trained cashiers for front line services

? Counsel supervisors, cashiers and bankers regarding company?s rules and regulations, variances, attendance, disciplines etc.

? Prepared weekly schedules and assignment

? Tracked attendance for employees & prepared ADP payroll for staff

? Resolved customer?s disputes and complaints

? Prepared Over time report for department.

? Assisted bankers process large volume of cashes on a daily basis

? Verified deposit for banks

? Authorized check transaction for customers

? Supervised ATM transactions and contact company for disputes

? Send logs and paperwork at end of gaming date to Income Audit.

10/3/2011-10/17/2013 Resort World Casino New York City 110-00 Rockaway Blvd, NY

Count Room Supervisor/ Assistant Manager (Dural Rate)

? Prepare morning briefing so employee?s will be aware of any changes

? Manage 30 employees within the department

? Ensure that rules and regulation are being followed

? Prepare memo for new procedures

? Prepare ADP and record attendance for all employees

? Work with surveillance and lottery to ensure efficiency within the department are carried out on a daily basis

? File, faxed, scanned and email document to other department and to directors and controllers.

? Ensure that both drop and count team maintain efficiency

Department of Juvenile Justice Bronx, NY

7/17/09-10/15/10 Administrative Assistant and Clerical Associate

? Answered and forwarded incoming calls to various department

? Filed, faxed, scanned, e-mailed and scheduled meetings

? Prepared oral presentation for boardroom meetings

? Checked inventory stocks/prepared reports

? Handled incoming and outing mail

? Prepared petty cash for emergency purchased for company

? Prepared purchased ordered for various departments

? Assist with handling court request for the children

? Maintain and organized data for executive directors

J& J Air Freight Rockaway Blvd, NY

3/19/09-6/26/09 Receptionist

? Greeted clients and explained freight information

? Collection and recording of funds

? Process corresponded form to other locations

? Accept cargo freight for JFK Airport and assigned shipping dates to different destination

? Solve customer problems and answered questions patiently.

? Filed, faxed and scanned documents within the department and to other location.

Skills: Keyboarding (40) wpm

Software:

? Microsoft Office ( Words, Excel, Access, PowerPoint)

? Quick Books

Interpersonal Skills:

? Detailed oriented

? Written, verbal and oral communication skills

? Excellent soft skills and leadership skills

References: Furnished upon request.

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