KYLE KEDROE

**** ****** ****. *******, ******* **023

Cell Phone 954-***-****, Home 954-***-****, Fax 954-***-**** acgned@r.postjobfree.com

Objectives

To obtain a position where I can utilize my superior people skills and my technical knowledge to enhance and

fulfill the goals and objectives of the company to which I am employed.

Experience

Desk Adjuster

06/2013 – 03/2014

Assurant Special Property 11222 Quail Roost Drive Miami, FL 33157

Adjudicated CAT, Vacant Properties, Smoke, Fire, Water, Flood, Theft/Burglary, General Water, Collapse and Explosion

claims as an inside desk adjuster. Reviewed and created estimates as well as approved payments for claims. Over saw

ALE advance and reimbursement requests for a wide assortment of polices ranging from H03, DP1and HO4 Policies.

Requested revisions from field adjusters when needed to ensure payments were made based on the policy provisions.

Negotiated with Attorneys, Public Adjusters, Contractors and insured’s on behalf of the Assurant Special Property

Department. Initiated detailed investigations and submitted referrals to the special Investigative unit when fraud indicators

where apparent.

Catastrophe Field Adjuster

11/2012 – 01/2013

Premier Adjusting Services Inc. 157 Stevens Avenue Oldsmar, Florida 34677

Investigated and inspected homeowner claims as a Catastrophe Field adjuster for hurricane sandy throughout the New Jersey area.

Adjudicated windstorm and flood claims inspecting a variety of commercial, residential and condominium properties for Tower

Insurance Company of New York. Conducted full investigations including recorded statements, Insurance to Value reports,

photographs, utilizing MSB and Xactimate software to write estimates of the damages associated with the losses. Met with and

negotiated with homeowners, contractors and Public Adjusters to resolve claims as well as opened supplemental claims when

necessary.

Night Manager/Dispatcher

02/2012 – 09/2012

Allied Medical Transport 4620 N State Road 7 #205, Lauderdale Lakes, Florida 33319

Created and directed the routes for Medical transporters on their daily pickups of disabled and mentally challenged patients and

insured minimal interference with scheduled operations. I operated a variety of communication equipment, including radio consoles,

telephones and computer systems which insured maximum efficiency of set routes. I made crucial problem solving decisions when

needed if issues arose jeopardizing the safety and security of clients and drivers. I also created and printed routes for 100+ drivers on

a daily basis as well as assigned vehicles daily. Created and maintained vehicle maintenance for 100+ medical transport vehicles as

well as ordered necessary parts for routine maintenance from multiple parts suppliers throughout Broward County.

Desk Adjuster

09/2011 – 12/2011

Assurant Special Property 11222 Quail Roost Drive Miami, FL 33157

Adjudicated CAT, Vacant Properties and Flood claims as an inside desk adjuster. Reviewed estimates and approved

payments for claims as an inside desk adjuster. Requested revisions from field adjusters to have files corrected and to

ensure payments were made based on the policy provisions. Negotiated with Attorneys, Public Adjusters, Contractors and

insured’s on behalf of the Assurant Special Property Department.

Field Adjuster

07/2009 – 06/2010

Bayside Adjusters Inc. 9714 NE 2nd Avenue, Miami Shores, FL, 33138

Worked as an Independent Adjuster writing estimates to address water damage, lightning damage, property damage, theft

and wind damage claims. Conducted full investigation including recorded statements, photographs, utilizing MSB and

Xactimate software to write estimates of the damages associated with the losses. Met with and negotiated with

homeowners, contractors and Public Adjusters to resolve claims.

Customer Service Representative

01/2006– 07/2009

American Express 777 American Expressway, Plantation, FL., 33311

Fortune 100 company, worked on card policies and procedures governing all aspects of American Express card products. I

worked on technical knowledge of Customer Service Disputes and Issues. Monitored and controlled multiple priorities

dealing with accounts and Reconciliations. I have strong organizational and interpersonal skills, including the ability to

effectively communicate with both internal and external colleagues. I have excellent verbal and written communication skills.

I also possess a high level of computer literacy and ability to use technology to solve accounting and internal problems. As

well as using proven problem solving, decision making, strategic thinking and analytical skills in a high paced environment.

Desk Adjuster

01/2006 – 09/2006

Universal Property & Casualty Insurance Company 1110 W. Commercial Blvd, Suite 300 Fort

Lauderdale, FL 33309

Adjudicate CAT claims as an inside desk adjuster. Reviewed estimates and approve payment of claims as an inside desk

adjuster. Sent files back to the adjuster to have files corrected and to ensure payments were made based on the policy

provisions. Negotiate with Attorneys, Public Adjusters, Contractors and insured’s on behalf of the insurance companies.

Claims Adjuster/ Private Investigator 04/2003 – 09/2005

Claims Support & Investigative Services, Inc 3261 Crystal Way Miramar, FL. 33025

I worked as a Claims Adjuster and Private Investigator, assisting in surveillance, obtaining recorded statements, conducting

scene investigations, witness canvass and neighborhood investigation. As well as inspected homeowner’s properties after

they had suffered a loss. Attended Mediation on behalf of the insurance companies at the mediation centers set up to deal

with disputes resulting from hurricane claims.

Skills

Extensive experience in Microsoft Works, Microsoft Word, Outlook, Excel, WordPad, Adobe Illustrator

and JAVA programming, Xactimate 27.5

Education

Miramar High School

2001 High School Diploma

William Penn University

2003 Some College Courses

Miami Dade Community College

2005 Accredited Independent All lines Claims Adjuster

Florida License Number P005590. I also held licenses in all states while employed at Assurant

References

Available upon request

Contact this candidate