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Customer Service High School

Location:
Massachusetts
Salary:
10/hr +
Posted:
November 10, 2014

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Resume:

Vania Rafaela Cerqueira Araujo

My name is Vania Araújo I am sending my resume, in hopes of a job. Before I would just like to let

you know a little about me and my background to better understand my reasoning.

Currently, I am in Portugal, however on my way back to Massachusetts in early October 2014. I am an

American citizen. Lived 18 years in Worcester, Mass. Speak both English and Portuguese fluently. Also

my Spanish is very good. I am very organized, punctual and responsible. Love working with

customers. Absolutely love anything that has to do with customer service.I am willing to work

weekends, nightshirt as well as holidays.

I am a very hard worker. I am a team player, but importantly I fight for everything to work in the best

perfection I do try to give my best in everything that I do.

Please give me a chance. You will not regret it.

Hoping to hear from you,

Vania Araujo

EDUCATION

Health Science Academy (Sept 1999 June 2003)

North High School

Obtained my high school diploma, focused on the Health Science area.

June 2003: GPA 6.31 Class rank: 33

Cosmetology Liscense (Jan 2008 July 2009),O Sabio de Lago

Obtained my Cosmetology Liscense, on hair and beauty

July 2009 GPA 18/20

WORK EXPERIENCE

August 2000- August 2003

Front door receptionist

Notre Dame du Lac

Performed general office duties and administrative tasks.

Answering phone calls

Scheduling meetings

Scheduling visits for residents and families

Transferring calls to specific departments

Scheduling breakfasts,lunches and dinners for residents

Scheduling breakfasts,lunches and dinners for administration

Sending out mail

Organizing incoming mail

Printing out lunch menus, folding and placing in resident mailboxes

Printing out, folding, stapling publicity brochures.

* Job was done in part time, due to fact that I was going to school as well as working another part time

* Reason for leaving: Leaving country for personal Family issues

July 2000- August 2003

Dining room staff/ Kitchen staff

Notre Dame du Lac

Serving residents and their families

Serving administration Serving potential residents

Setting tables

Serving breakfast, lunch and dinners

Clearing tables

Cleaning and organizing dining rooms

Organizing residential activities such as picnics or other outdoor gatherings

Organizing kitch both before and after services

Cleaning, sanitizing kitchen

* Job was done in part time, due to fact that I was going to school as well as working another part time

* Reason for leaving: Leaving country for personal Family issues

July 2005 October 2007

Front door receptionist

Riobravo SA

Performed general office duties and administrative tasks.

Answering phone calls

Scheduling meetings

Scheduling visits for customers

Transferring calls to specific departments

Scheduling breakfasts,lunches and dinners for administration

Sending out mail

Organizing incoming mail Email and fax correspondence with business partners, as well as customers and potential

customers

Printing out, folding, stapling publicity brochures.

Organizing invoices

Stock management

* Reason for leaving:Going back to school

• This job corresponds to a textile company. Company that made sport clothing for all major soccer teams. The

company work was 80 % done with other companies in the UK, Italy, Japan, Gernany as well as Austrália. We

worked making soccer equipment for Manchester United, Chelsea, Arsenal, Real Madrid, as well as teams in

Portugal such as FC Porto, SL Benfica and Sporting CP

Sept 2007 December 2007

Escritorios Dra Fatima Almeida

Front door receptionist

Performed general office duties and administrative tasks.

Answering phone calls

Scheduling meetings

Scheduling court dates

Transferring calls to specific attorneys

Scheduling breakfasts,lunches and dinners for administration

Sending out mail

Organizing incoming mail

Printing out, folding, stapling publicity brochures.

Organizing client processes

• Job was done in full time, however only for a few months until classes began

Feb 2008 July 2013

Hairstylist- Owner

Performed general office duties and administrative tasks.

Answering phone calls

Scheduling hair appointments

Shampooing and conditioning,

Capillary massages

Hair treatments

Cut

Styling

Highlight, low lights

Color

Perms

Permanent straighting

Extensions (individual, band, silicon, ring, tic-tac, glue)

Cerimonial up dos (weddings,proms, etc)

* Reason for leaving:Due to health issues, was forced to change my career

* During this period I worked in different salons, below is a list of the salons and reason for leaving

Feb 2008- Aug 2008 Bel*look Cabeleireiros - reason for leaving: owner moved out of the country

Nov 2008- June 2009 Armin Bastian- reason for leaving: opening my own salon June 2009- August 2011 My Salon-

reason for leaving: Mall was torn down Aug 2011- May 2012: Carmo- reason for leaving: Owner closed shop May

2012- July 2013: Naturelle Beaute- reason for leaving: My own health problems

July 2013 Present

Applecare Advisor

Concentrix Braga

Technical support for all Apple devices Macbook airs, Macbook pros, iMac

iPhones, iPads, iPods of all models

QUALIFICATIONS

Cosmetology Liscense on hair and beauty both male and female

Certification for advanced tecniques on cerimonial updos

Certification for advanced tecniques on hair cut

Certification for advanced tecniques on color

Certification for qualification of computering

High school diploma, focusing on health science.

REFERENCES

Mr. Gilberto Sousa

Coach for Team CPU English Tier 1

email: acgn83@r.postjobfree.com

Ms. Sonia Araújo

Coach for Team CPU English Tier 1

contact: 011-***-***-*** 805 email: acgn83@r.postjobfree.com



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