Wanda Hodkiewicz

**** *** ** **

Columbia Heights, MN. 55421

763-***-****

acgmz9@r.postjobfree.com

Summary of Skills:

Document formatting: keyboarding skills, letter reports and forms.

Word 2000/2007/2010: Microsoft word processing software document and

formatting skills.

Business communications: writing skills and problem solving.

Medical Terminology I & II: Understanding medical terms.

Medical insurance coding: skills in the medical coding systems.

Medical office procedures: filing, billing and correspondence.

Insurance billing and coding.

Business Human Relations: interpersonal skills, customer's attitudes and

behaviors.

Education:

Minneapolis Community Technical College 2002-2005

Degree in Medical Secretary

Certificate in Insurance Coding

Employment Experience:

TCF Bank

4/15/13 thur current

Brooklyn Center,/ Plymouth, MN.

Contact Center/customer service/call center

Level 2 - customer service agent

Answers inbound calls in a high volume environment.

Researches and resolves customer service questions, inquires, requests and

problems in an accurate, timely and empathetic manner.

Provides a high level of customer service in accordance with policies and

guidelines.

Effectively analyzes every situation and determine an appropriate solution

and response.

TempForce Agency

Federal Reserve Bank - 10/201*-**-**-**** (contract thru temp agency)

Downtown Minneapolis, MN.

Customer Service Representative

Data Entry into Microsoft word 2007, using the SIEBEL program and Treasury

Direct (TD) program.

. Respond to and resolve general and specific inquiries from customers

by phone.

. Follow established procedures to provide answers and resolve problems

of varying complexity.

. Understand and apply guidelines and regulations, internal policies,

and procedures.

. Meet established quality measures for accuracy, timeliness, and

completeness.

. Utilize multiple software applications to retrieve and relay relevant

customer information.

. Support and assist customers with understanding of policies and

procedures.

. Set up and maintain customer records. Keep accurate records and

documents.

Activstyle Inc. -2/7/2005-7/20/2012

Minneapolis MN. 55421

Sales Assistant/Customer Service representative

Sales of DME medical supplies.

Data Entry into Microsoft Word 2007, using the TIMS program.

. Assisted sales representative with sales and work load.

. Processed order requests by telephone, fax, and e-mail from customers.

. Understand product line and how they are used by the customer.

. Respond immediately to customer questions on product line.

. Assisted in coverage of incoming telephone calls.

. Track order throughout procedure and delivery.

. Collaborated with other departments to establish new accounts and

handle requests for new products.

. Prepared credit memos for products that needed to be returned.

. Documented customer's complaints.

. Assisted in handling the needs of sales representatives to expedite or

insure timely delivery of scheduled shipments.

. Provided support to sales/customer service manager as necessary or as

requested.

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