Mary M. Josey

** *. **** ****** *** #: *H East Orange NJ, 07018

Home: 862-***-****

Cellular: 516-***-****

Email: acgmm1@r.postjobfree.com

OBJECTIVE:

To utilize my administrative assistant skills with a strong interpersonal and organizational skills with a keen ability to multitask a

variety of challenges and responsibilities.

SUMMARY OF QUALIFICATION:

• Handled various work processes with efficiency.

• Introduce new work process methods to increase work productivity and received appreciation for improved results.

• Remarkable ability to communicate effectively, both orally and in writing

SKILLS:

* Proficient Microsoft Offices. *Experience Customers Service.

* New York State Driver License. *Effective in promoting a positive productive work environment.

* Telephone Reception * Strong organization and planning skills.

EMPLOYMENT:

Priority Care Coordinator 04/12 - Present

Health Care Partners IPA MSO, Garden City, NY 11530

• Review provider schedules and individual patient charts and assist the care team

in coordinating care for visits and for future healthcare needs.

• Handle non-appointment related calls from patients. Resolve the reason for the

call or route to the appropriate party.

• Provide an effective communication link between patient and medical staff,

including relaying messages from providers, gathering information from patients

for providers, etc.

• Support patients and providers in the medication refill process

• Use registry and other information to inform care team members of preventive

care required for each patient seen each day.

• Ensure that all patients are tracked and data entered into systems for follow-up

and reporting.

• Regularly review registry information for assigned panel of patients and arrange

• for care needed to proactively coordinate healthcare needs.

Customer Service Rep/Collections 05/08 – 04/12

Tritium Card Services Westbury, NY 11590

• Assist customers with payments with major credit cards and answer questions they might have in regards to their bill.

• Contact by telephone and collect from members whose accounts are more than 15 days delinquent.

• Investigate reasons given for failure to pay and evaluate the situations to determine borrower’s ability to meet their

future obligation.

• Provide necessary research in resolving problems with a member’s account, correct discrepancies and advise member

of outcome on regular basis.

Sales Associate 10/07-05/08

Delia’s Roosevelt Field Garden City, NY 11530

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting

and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

• Aid customers in locating merchandise.

• Assist in completing price changes within the department.

• Participate in year-end inventory and cycle counts.

Telemarketing/Sales 08/07-10/07

E.M. & E.M. Chimney Inc. Hicksville, NY 11801

• Provided necessary direction to staff and twelve clerical assistants.

• Took necessary development strategies and promotional strategies with planned shift meetings.

• Created classified advertising and document ad replies.

• Managed relations among sponsors and various controls and payroll preparations.

• Selling chimney-cleaning services to customers throughout long island and the five boroughs.

EDUCATION:

• Associate of Liberal Arts/Social Work Completed Degree AAS.

Nassau Community College 9/2008-6/2009 Garden City, NY

• General Psychology Completed 2 Semesters

Hofstra University 9/2007-6/2008 Garden City, NY

• Veterinary Science Completed 2 Years

University Of Canton 9/2005-6/2007 Canton NY, NY

Contact this candidate