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Sales Customer Service

Location:
Texas
Posted:
November 05, 2014

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Resume:

Taha Salih

**** ******* *** *******, ** *****

Cell: 832-***-**** email: acgmle@r.postjobfree.com

Education

B.A degree Management and administration collage / Economics.

Baghdad University for economics sciences 2001-2005 Baghdad

Work history :

• 2013-2014 working for Huawei at Iraq office.

• 2011-2013 working for Asbray Auto Group at Nissan dealership.

• 2010-2011 working for Merchant Service Direct (MSD) for Galleria Marketing.

• 2006-2010 working for USAID / RTI in Iraq mission.

• 2004-2006 working for Al Aftan Group CO.

Work duties and responsibilities:

HUAWEI

Account Manger / Iraq Office (July 2013 – Sep. 2014)

Build and maintain strong customer relationships.

Ensure the timely and successful delivery of our solutions according to customer needs.

Assist with high severity requests or issue escalations as needed

Meets assigned targets for profitable sales volume and strategic objectives in assigned

accounts.

Works closely with Customer Service Representatives to ensure customer satisfaction and

problem resolution.

Introducing new products and promoting through regular visits and frequent

communication.

Increasing profitability of existing product lines by encouraging clients to use added value

services wherever possible.

Meets accounting financial objectives by forecasting requirements; preparing an annual

budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Confirms financial status by monitoring revenue and expenses; coordinating the collection,

consolidation, and evaluation of financial data; preparing special reports

Asbry Auto Group in McDavid Honda and Fred Haas Nissan

Sales Consulate (June 2011 – May 2013)

Supervised established client accounts – contacted clients on a constant basis to establish

effective working relationship, Maintained relationships with the company customers.

Described the product’s features/benefits and demonstrated the usage/operation of products

Provide information about specifications, warranties, financing available, maintenance of

merchandise and delivery options.

Prepared sales contracts, proposals, presentations and, if required, obtain the necessary

information for completing a credit application

Handled and resolved any complaints or concerns from customers

Worked with company staff to effectively close sales – Worked in coordination with sales

management, logistics, marketing, and tech-service.

Worked on training new company employees

Merchant Service Direct for Galleria Marketing

Sales executive ( Aug 2010 – Apr 2011 )

• Work with products(MSD) and services in many areas and with Mid-store and setup the

machines.

• Presenting the product or service in a structured professional way face to face.

• Accomplishes marketing and sales objectives by recruiting, selecting, orienting, training

(Management and sales filed), assigning, scheduling, counseling; planning, monitoring,

appraising, and reviewing job contributions; planning and reviewing compensation actions;

enforcing policies and procedures.( Team Building)

Accomplishes marketing and sales objectives by planning, developing, implementing, and

evaluating advertising, merchandising, and trade promotion programs; developing field sales

action plans and sharing best practice with colleagues.

Relationship building with clients and customers.

Researching the market and related products.

Doing weekly reports and monitoring it and goal sheets for team.

.

U S A I D / RTI in Iraq office

Program Administration and trainer (June 2006 – Feb 2010)

Planning and designing training programs (legal and administrative training).

Delivering classroom or on-the-job.

Building a team with those who provide training in the organization.

Handling training administration details (meeting set-up, scheduling, confirmation, materials

duplication, order supplies, etc).

Keeping statistics about the events and performance for training in the organization.

Preparing and monitoring the training budget or participating in buying and budgeting

decisions.

Helping other trainers set performance standards.

Establishing criteria to measure the results of training.

• Doing Daily, monthly, Quarterly and Annually reports.

• Prepare timesheets to colleagues in department and send it to HR office.

• Filling and documentation for all activities for (trainings, conferences and meeting) for the

department.

• Assistant and prepare to the work yearly plan for the legal department.

AFTAN Group

Financial Assistant (Mar 2003 – May 2006)

Prepare the daily and monthly financial report for the company (daily bank

deposit/armored transport).

Market study for future projects/contracts.

Do all the administrative work.

Make schedule for contract services and order equipment and supplies

Help to analyze current market trends in order to design and implement new sales strategies

as well as creating alternative revenue streams for the company.

Overseeing the distribution of the goods marketed by the company to traders.

Assisting in the collection of overdue invoices and facilitating payments by providing

accurate and timely information for billing

Skills:

Very good knowledge in Microsoft Office (Outlook, Word, power point, Excel.

Very good skills in Internet navigation, website browsing.

Computer software applications and instillations.

Excellent listening, negotiation and presentation skills.

Management skills: ability to faster an effective productive team environment.

Ability to effectively plan, organize and audit. Skilled in conflict resolution and be a superior

problem solver.

Bilingual skills:

Arabic as mother tongue and English oral, reading and writing

Courses:

Training Certified in management and Development from (HUAWEI) in Shenzen,China

Training Certified from Asbury Auto Group in Sales Consultant in Texas, US.

Training Certified in Marketing Skills from (Galleria Marketing) in Texas, US

Training of Trainers (TOT Basic)certified from USAID/RTI (Research Triangle Institute

International)

TOT Certified Advance from USAID/RTI International

TOT Certified in budget (preparation & execution ) from USAID/RTI International

TOT Certified in Planning from USAID/RTI International



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