Margie Reich, PMP, SCM

***** ******* ******

Apple Valley, MN 55124

952-***-**** • acgmlb@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Certified Project Manager Professional from Project Management Institute

• 20 yrs as IT Professional

• 12 yrs IT Software Project Manager in Financial Services, Non-Standard Auto Insurance and

Desktop Distribution leading projects through all software development life cycles

• 10 yrs Quality Assurance Analysis on Corporate Mission Critical Applications for Desktop,

Web, Network and Mainframe applications

• 6 yrs IT Manager of iSeries developers, Business Analysts, Quality Analysts and Technical

Support Help Desk

• 3 yrs IT Project Management Consulting

.

PROFESSIONAL EXPERIENCE

USBank Mobile Channel

Richfield, MN

Digital Channel Requirements Lead November 2013 – Current

• Lead collaborative requirements work sessions that result in detailed business requirements,

data journal, traceability matrix and use case documentation across multiple US Bank front end,

backend and vendor platforms with a focus on Wealth Management, OnLine Banking and Mobile

Banking

• Manage requirements phase deliverable completion through leading JAD sessions, chairing

working sessions and managing the requirements phase schedule

• Ensure requirements phase artifacts remain correct and auditable throughout the project

lifecycle

• Ensure documentation is compliant under defined methodologies

• Present business line with viable options to meet cost and schedule objectives

• Develop and manage PCR’s to take corrective action to keep projects on track to meet

business objectives

• Build strong relationships across US Bank business and technology areas

• Drive issue and problem resolution utilizing analysis, research and consultation techniques

• Participate in project schedule development

• Participate in test planning and test case development reviews

• Support testing and development efforts

• Identify and implement process improvements across TOS areas

• Provide leadership and coaching to junior business analysts

• Maintain a positive, can-do attitude throughout the project lifecycle

• Seek additional training to expand knowledge in needed areas

Program/Project Manager September 2012 – November 2013

Margie Reich Page 1 of 4

Margie Reich, PMP, SCM

15227 Florist Circle

Apple Valley, MN 55124

952-***-**** • acgmlb@r.postjobfree.com

• Manage large and complex projects against scope, cost, schedule and quality requirements

• Manage multiple large projects simultaneously

• Manage project risks and issues

• Perform problem analysis and resolution

• Maintain project communication vertically and horizontally

• Work with business analysts to develop quality project requirements artifacts

• Lead geographically dispersed teams

• Promote collaborative relationships

• Lead and implement process improvements

• Strong performance ratings

• Focus on driving teams to success

FIS - RFC

Woodbury, MN December 2010 – September 2012

Sr. Project Manager-IT Focus

• Manage projects using agile techniques

• Partner with business analysts to develop quality project requirements artifacts

• Partner with QC analysts to develop quality testing plans, cases and processes

• Lead geographically dispersed teams

• Implement the use of the Rally tool with project team members

• Perform successful end to end project management through each SDLC phase

• Communicate project reports horizontally and vertically to business groups

• Provide recommendations for project management process improvements

• Acting as liaison between business partners and IT resources

• Work with the QC team to mature existing processes including implementation of risk based

testing and automation testing with Quick Test Professional

• Develop and socialize PM and QC processes on the Prime platform

• Review test plans and cases to ensure traceability to requirements and application code

coverage

• Implement metrics reporting for Prime Compliance System projects

• Lead the effort develop a regression test suite for the Prime application

• Promote the use of Quick Test Professional for the QC team

• Assigned to special projects due to ability to create innovative solutions and excellent follow-

through

Mendota Insurance Company

Eagan, MN February 2006 – December 2010

PMO Manager/Project Manager-IT Focus

Mendota Insurance Company is a non-standard insurance company with a presence several 20

states. Mendota recently completed a transformation project which generated several new

strategic projects.

• Develop and implement processes for Business Analyst team and Quality Assurance team

• Implemented standards across BA and QA teams

• Primary contact for internal and external audits

Margie Reich Page 2 of 4

Margie Reich, PMP, SCM

15227 Florist Circle

Apple Valley, MN 55124

952-***-**** • acgmlb@r.postjobfree.com

• Ensure all Mendota project requests align with Enterprise Strategic Direction

• Oversee all IT projects managed by Business Analysts

• Manage the implementation of projects on the Mendota Web-based POS system and AS400

mainframe platforms as well as Third Party hosting services

• Maintain Vendor relationships

• Maintain project metrics through use of a project scorecard

• Perform successful end to end project management through each SDLC phase

• Perform end to end project management tasks IT projects

• Manage project objectives to budget with approved variances

• Maintain project communication

• Assess cost saves of implementing new technologies

• Analyze purchase and benefits of test tools

IT Resource Manager

• Managed team of business analysts, quality analysts, AS400 developers, technical support

team

• Managed resourcing issues

• Decision maker for release and change management of projects into production

• Developed and deliver user training

• Promoted project management competency within the organization

Ameriprise Financial Services

Minneapolis, MN November 2003-February 2006

Manager, Clearing Support Services Quality Assurance

• Develop the vision and mission statement for the new Brokerage Quality Assurance function

within Ameriprise Clearing Support Services for the Online Brokerage and Phase 3

applications

• Develop and implement the Clearing Support Quality Assurance program to introduce quality

and test analysts to projects beginning with the requirements definition phase and continue

active participation through design, code, test planning and implementation walkthroughs

• Document and communicate Quality Assurance processes and testing standards

• Direct and lead software testing tasks beginning with test planning during the design phase,

building a test repository, writing and executing test cases. Test suites are reviewed to ensure

requirements traceability with a minimum of a one to one relationship

• Provide training on the American Express standard testing methodologies and sharing best

practices and key learnings

• Perform quality audit reviews throughout project life cycle phases ensuring quality attributes

are built into project artifacts

• Work with both onshore and offshore quality analysts

• Manage regression testing efforts on the Online Brokerage application by:

• Participate on Process Action Teams during the development of the AQMS process models

• Perform management of quality analyst direct reports

Margie Reich Page 3 of 4

Margie Reich, PMP, SCM

15227 Florist Circle

Apple Valley, MN 55124

952-***-**** • acgmlb@r.postjobfree.com

EMPLOYMENT HISTORY

Employment Date Company

Sept ’12 - current US Bank ICTR Mobile PM

Dec ’10 – Sept ‘12 Fidelity Information Services/PM

Feb. ’06 – Dec. ‘10 Mendota Insurance Company/PM and Resource Manager

Nov. ‘03 – Feb. ‘06 American Express Brokerage/ Quality Assurance Manager

May ‘02 – Nov. ‘03 IBM Global Services/ Project Manager

Sept. ‘99 –May ‘02 American Express Financial Service/ Project Manager

Sept. ‘98 – Sept. ‘99 IntelliMark/Project Manager

Sept. ‘97 – Sept. ‘98 Keane Consulting/Project Manager

Sept. ‘96 – Sept. ‘97 Carlson Companies Technologies/ Production Control Analyst

Jan. ‘95 – Sept. ‘96 IBM Global Services Technologies/ Business Analyst

March ‘87 – Dec. ‘94 American Express Technologies/ Business Analyst

EDUCATION

Augsburg College, Minneapolis, MN

Bachelor of Arts in Computer Information Systems, 1993

Major: Management Information Systems, Minor: Economics

Certifications:

Project Management Professional (PMP), Project Management Institute (PMI)

Six Sigma Green Belt

Military Service:

US Navy 1974 – 1978, Grade E5, Communications Specialist

Margie Reich Page 4 of 4

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