Sesha T. Narayanan

Certified Scrum Master/Agile Coach

**** ********* *****, 214-***-****

Irving, TX 75063 acgmk5@r.postjobfree.com

Short Bio

Experienced Scrum Master Servant Leader, expert at evangelizing Scrum principles and

rules, accurate and timely delivery of IT solutions. A Professional that drives efficiency,

collaborates with teams throughout the SDLC, and facilitates production of software

solutions. Support adoption of Agile methodology, focusing on end user value.

Areas of Expertise

Project Management Change Management Agile / Scrum coaching and Management

Requirement Analysis Risk Mitigation Strategic Planning Product Management

Conflict Resolution Communication

Career Progression

Cyberknowledge Inc. Fremont CA. Agile Consultant 04/2012 to current

Client: Major International carrier.

Project: Build an Airline Departure Management System, to meet enhanced passenger

traffic. The project scope involves building an auto document check system to minimize

customer delays with nation and international travel. The system allows passengers to

scan documents at a kiosk to validate travel documents required for international travel by

accessing a customer database that contains documents collected during previous

travels, validates them and issues the passenger a boarding pass.

Managed multiple scrum teams consisting of: Scrum Masters, Product Owners,

Functional analysts, QAs and Developers

Developed and maintained key project documentation (Project Plan, Schedule,

Risk and Issue logs, and implementation plans etc

Created and defined scrum process for the department and team

Coached, mentored and evangelized scrum principles to team and provided

constructive performance feedback

Managed geographically distributed teams, off shore development teams and third

party vendors.

Tackled team challenges, conflict, and issues slowed down delivery of value to

customer.

Conducted training workshops and one on one mentoring for new members of

Agile team, and evangelized best practices and iterative improvement.

Cyberknowledge Inc. Fremont, CA, Agile Consultant 04/2011 – 02/2012

Client: OptiFreight Logistics

Project: Total rebuild of Vendor Portal to improve the look and feel, enhanced features and

improved functionalities, with a view to increase revenue generation.

Transitioned development teams from traditional Waterfall /Semi Agile hybrid

methodology to pure Scrum frameworks.

Evangelized Scrum principles, mentored and trained team with the values and

practice of Scrum.

Assisted team with breaking down large epics into usable user stories.

Assisted team with story selection, sizing and best practices

Assisted Product Owner in prioritizing product backlog.

Facilitated Scrum Ceremonies – (Sprint planning, Stand up, retrospectives, etc.)

Assisted product owner and team with internal and external communication,

i mproving t ransparency.

Maximized resource utilization resulting in 30% increase in productivity.

Managed group capacity, scheduled sprint stories by velocity, and helped

remove impediments facing scrum teams.

Cyberknowledge Inc. Fremont, CA, Scrum Master 08/2010 to 04/2011

Client: Wachovia Bank, Charlotte NC. Agile Project Manager (Consultant)

Project: Enhancement to Wachovia Bank’s online banking & cash management

Application. This program sought to enhance the site and get a competitive edge in the

market. The scope included a new UI, Dashboard, Widgets, Foreign Exchange,

Enhanced Reporting,, Alerts Framework, Billing and Payment Wizards,, and enhanced

Customer Support Functionality.

Managed two Scrum teams made up of Product Owners, Functional analysts,

QAs and Developers

Defined Project Scope, timeline for the project, conducted sprint planning,

grooming sessions and Release Planning meetings, in coordination with

product owner and development team.

Developed and implemented Agile Quality Group principles(an enterprise

Agile Center of Excellence group)

Created and defined scrum process for the team, coached mentored and

evangelized scrum principles among the team.

Utilized agile project management tools to monitor team velocity, product/sprint

backlogs, and release and sprint progress

Managed geographically distributed teams, and managed/implemented the

used of project management methodology and tools as needed.

KS Tech Systems, Ajax, Canada Business Analyst 11/2007 08/2010

Client: Shaw Group, Mississauga/Calgary

Project Domains: Telecom, Media and Call Center Operations

Worked closely with SME’s identified and analyzed core requirements and

key features of the ongoing project.

Facilitated user interviews and workshops to gather & analyze requirements.

Developed functional requirement specifications, created Use Cases and

process flow diagrams to support functional specifications

Conducted GAP analysis and re engineered business processes to

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increase operational efficiency and alignment of business unit

objectives.

• Provided support to end users and stakeholders through training and

documentation.

• Prepared cost benefit analysis to support system and process changes.

• Analyzed data, staffing plans and variances to recommend solutions to

improve revenue per call, and customer satisfaction and retention.

• Collaborated with management and external stakeholders to identify and

implement changes to systems and processes to increase call center

efficiency.

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Bell Canada Toronto, Canada Business Analyst 03/2006 11/2007

Project Domains: Telecom, media & Call center Operations

Conducted requirement gathering and analysis for projects based on Waterfall

methodology.

Assessed business change needs and assessed impact on existing processes

and systems. Worked closely with end business users, and IT resources during

the SDLC to ensure implementation adhered to regulatory requirements

Gathered user and business requirements through interviews, and surveys to

identify gaps and defects.

Conducted JAD sessions to allow different stakeholders to communicate

perspectives, resolve issues, and reach agreements.

Teleperformance, Inc., Toronto, Jr. Business Analyst 1/2005 03/2006

Project domains: Telecom & Call center Technology/Operations

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Assisted Senior Business analyst in gathering requirements to find solutions

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to bridge the gap between business and IT.

• Identified, managed and prioritized operational issues and key deliverables.

• Collaborated with Senior Business Analyst in planning, designing, and

implementing changes in business process.

• Conducted presentations to key stake holders in the organization.

• Designed Key Performance Indicators for Call center operations to increase

customer satisfaction and ROI for the call center.

Education

MBA Marketing, Pondicherry University, Pondicherry, India

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B. A Accounting & Commerce, Madurai University, Madurai, India

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Technical Skills

Methodologies : Waterfall & Agile (Scrum)

Document Management: Rally and Version One

Office Tools: MS word, MS Excel, and MS PowerPoint

Documentation tool: MS Visio.

Project Management Tools: MS Project, SnagIt

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Certification

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Certified Scrum Master – Scrum Alliance.

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Scrum Fundamentals Certification – Scrum Study

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Scrum Basics Certification – Scrum Study.

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Work Authorization

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Green Card

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