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Customer Service Training

Location:
Dayton, OH
Posted:
November 06, 2014

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Resume:

STEPHANIE DILLON

*** ******** **. ********, ** **377

Phone: 937-***-****

E-mail: acgm2k@r.postjobfree.com

SUMMARY:

Major strengths include strong written and oral communication skills, planning and organizing, attention to

detail, and ability to work well as a part of a team. Also, the ability to plan, prioritize and execute multiple tasks

efficiently. High energy and enjoys working and communicating with the public.

- Supervision

- 1 year outside sales

- 3 years Customer Service

- Suggestive up selling

- Some American Sign Language

- CPR & First Aid

EXPERIENCE:

Gem City Marketing- Miamisburg, Ohio (2014- present)

Corporate Trainer

Meet with potential clients on site to discuss the product and put customers in the best fit

with the product. Train co-workers to help others meet their full potential. Motivate co-

workers and maintain high student mentality.

*Perform second round interviews to evaluate potential employees

*Manage self and a small team

*Excellent time management and organization.

*Motivate team to meet their full potential

Angela’s Circle of Friends- Troy, Ohio (2013-2014)

Teacher- Young Toddler

Monitor safety of children at all times. Create weekly curriculum appropriate to children’s

interests and abilities. Provide open and honest communication with parents/families.

*Document all diaper changes, meals, and nap times through individual ‘Daily

Sheets’.

*Maintain calm, warm disposition.

*Guide classroom activities to promote friendly, social behavior while learning.

Early Beginnings- Troy, Ohio (2012- 2013)

Teacher - Infant/Toddler

Monitor safety of children at all times. Maintain yearly training hours. Create a weekly

curriculum appropriate to children’s interests and abilities. Provide open communication

with parents/families.

*Document all diaper changes, meal and nap times through individual ‘Daily Sheets.’

*Maintain calm and warm disposition

*Guide classroom in activities to promote friendly, social behavior

*Create weekly lesson plan meeting Step-Up To Quality criteria

Max & Erma’s – Vandalia, Ohio (2009-2012)

Server and Local Store Marketer

Provide guests with efficient service and a relaxing dining experience by memorizing food

options, prices and being able to work as a part of a team. Market the store to the

community and local businesses/promote special events.

* Suggestive up sell to guests.

* Ability to work at a fast pace.

* Customer service skills to customize visits and earn repeat customers.

* Actively participate in special promotional activities.

* Sell and advertise the store to local businesses through weekly visits.

*Maintain friendly and positive attitude.

City of Vandalia – Vandalia, Ohio (2004 – 2009)

Lead Lifeguard

Responsible for patron safety, pool maintenance and control chemical levels of the water. Swim lesson

instruction.

* Supervise other lifeguards and plan weekly training sessions.

* Ellis and Associate/Red Cross CPR and first aid training/oxygen administration

* Ability to stay calm under high stress situations.

* Maintain chemicals within safety parameters.

* Conduct/create weekly training drills

* Maintain lifeguard training accuracy through mock emergency training.

City of Kettering - Kettering, Ohio (2009-2009 seasonal)

Lifeguard

Responsible for patron safety, pool maintenance and control chemical levels of the water.

* Red Cross CPR and first aid training/oxygen administration

* Ability to stay calm under high stress situations.

* Maintain chemicals within safety parameters.

* Utilize extensive emergency action plan.

Fair Valley Swim and Tennis Club - Vandalia, Ohio (2003-2004)

Lifeguard

Responsible for patron safety, pool maintenance and control chemical levels of the water.

* Red Cross CPR and first aid training/oxygen administration

* Ability to stay calm under high stress situations.

* Maintain chemicals within safety parameters.

EDUCATION:

* Vandalia Butler High School - Vandalia, Ohio

* Sinclair Community College – Dayton, Ohio

* Step Up to Quality childcare certification



Contact this candidate