Sahrena Katimeras

*** ******* *** • BALTIMORE, MD. 21222

PHONE 443-***-****• E-MAIL acgm27@r.postjobfree.com

Personal Statement:

I am extremely passionate about working in the hospitality business. I truly enjoy the industry because of the happiness that it brings to others. I am always looking to expand my knowledge and skills to continue to provide the best service and experience a guest may have. I am reliable, hardworking, and trustworthy. I was quickly promoted to Head Hostess because of organization of desk and friendly and professional attitude. I am also experienced in serving, inventory, banquet and Admin positions.

Key Skills:

Friendly and Professional attitude.

Excellent verbal skills and phone etiquette.

Passionate about customer service and guest satisfaction.

Works well under pressure.

Detailed and goal orientated

Self starter and strong team player.

Quick learner, strong desire to learn and expand knowledge in hospitality industry.

Ability to work quickly and effectively to ensure all guests are sat promptly.

Hard worker. Willing to stay late or come in early.

Always reliable and on time for scheduled shift’s.

Work Experience:

Bo Brooks Seafood Restaurant

2701 Boston Street Baltimore, MD

Head Hostess 2012-Present

Guest satisfaction is always top priority. Making the guest feel welcome when they choose to dine with us and ensuring their satisfaction is the most important part. Always greeting the guest with a friendly and professional demeanor and promptly seating them.

Answering incoming calls, making reservations, and organizing seating.

Proficient with POS system, OpenTable, CostGuard, and POS seating.

Taking messages and relaying to the proper person/area. Answering any questions that the guest may have about crab sizes, pricing, and availability. Informing the guest of the daily specials and happy hour menu.

Taking tables and helping servers when needed.

Working banquets and doing catering events at the Naval Academy in Annapolis, MD.

Ensuring desk and other surrounding areas are clean and stocked.

Back office duties are doing inventory for the bar and restaurant. Inputting data and pricing in for the flash report. Helping with ordering and interacting with vendors for the restaurant.

Education:

Dundalk High School Dundalk, MD Class of 2012

References:

Andree Melancon Bo Brooks Direct Manager 443-***-****

Chris Hannan Bo Brooks Owner 410-***-****

Steve Miller Bo Brooks GM 410-***-****

Diana Pennington Bo Brooks Server 443-***-****

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