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Customer Service Manager

Location:
San Francisco, CA
Posted:
November 06, 2014

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Resume:

Brian A. Coopman, MPA

**** *. ***** ****** *********, IA 52804

acgm1k@r.postjobfree.com

563-***-****

Summary

Infrastructure & asset manager with progressive leadership experience consulting, analyzing,

studying, developing, and implementing innovative new solutions, programming, and

technologies in infrastructure and asset management.

Proven leadership qualities in the areas of customer service; operations management; asset

management; labor relations; departmental programming; and operating and capital

improvements budgeting and planning

Career History & Accomplishments

Subject Matter Expert/Implementation Consultant

Cartegraph Systems - Dubuque, IA/Abu Dhabi, UAE (September 2013 – present)

Deliver on-site consultation to senior-level asset management maintenance personnel, engineers,

consultants, contractors, and managing directors in the public and private sector, domestically

and abroad, on operations and asset management, infrastructure maintenance, capital planning

and budgeting, and organizational development.

Primary project:

Abu Dhabi Road Asset Management and Information System (ADRAMIS), Emirate of Abu Dhabi

Department of Municipal Affairs; Abu Dhabi Municipality; Western Region Municipality; Al Ain

Municipality; United Arab Emirates:

-Developing business rules, policies, and procedures that align with the Emirate's Vision,

Mission Statement, and Strategic Objectives

-Assisting in the planning, programming, selection, and supervision of all road asset

maintenance & rehabilitation requirements.

-Optimizing the use of public funds and resources including personnel, contractors,

materials, and equipment.

-Developing methodology that allows preservation of the road network asset at

acceptable levels of service.

Public Works Operations Analyst/Capital Improvement Projects Manager

Brian A. Coopman, MPA

1116 N. Stark Street Davenport, IA 52804

acgm1k@r.postjobfree.com

563-***-****

City of Davenport Public Works (July 2011-September 2013)

Provided strategic consultation to city council and city administrator via the department director

on all aspects of strategic planning/programming, capital improvements, performance

measurement, budget & finance, new technologies, and department administration of over 350

employees, servicing a population of approximately 100,000, and funded by a $43.3 million

operating budget. Oversaw engineering, RFP solicitation, design, construction, and payment

aspects of a $200 million, 6-year Capital Improvement Budget

Provided managerial-level visioning, business planning, goal-setting, development of key

performance indicators, performance management goals, and financial management activities to

an in-house team of engineers, project technicians, and construction foremen & laborers for

capital improvement infrastructure construction and rehabilitation projects.

Environmental Inspector, City of Davenport Public Works (May 2007-July 2011)

Program lead in the consistently highest-rated service organization in the City of Davenport

Public Works; developed comprehensive operating and capital budget plans, ordinance revisions,

and program improvements to outline and enforce municipal ordinances in an effort to produce

sustainable communities, engage citizen and business owner stakeholders, improve service

delivery, and promote waste minimization.

Community Service Specialist, City of Davenport Police Department (June 2006-May 2007)

Serve as advisor to coordinate and expedite legal procedures in conjunction with the District

Attorney's office, Sr. Staff Police Department personnel, Legal staff, and District Court

Magistrates as they relate to municipal code enforcement, service delivery, and revenue

generation.

Parking Enforcement Officer, City of Davenport Parking Department (April 2004-June

2006)

Collaboration with Davenport Chamber of Commerce, Senior Parking Managers, Public Works,

Community and Economic Development personnel, and elected officials to develop

communication plans and strategies as related to parking enforcement, service delivery, revenue

generation, community development and code enforcement.

United States Marine Corps, Basic Marine, Private First Class (2003-2004)

Brian A. Coopman, MPA

1116 N. Stark Street Davenport, IA 52804

acgm1k@r.postjobfree.com

563-***-****

Platoon leadership position for mandatory drug testing program; tested and processed

disciplinary procedures on more than 700 Marines each week at School of Infantry, Camp

Pendleton, CA.

Education

Master of Public Administration, December 2012

Drake University - Des Moines, IA

Bachelor of Business Administration, August 2010

St. Ambrose University - Davenport, IA

Government Finance Officer Association (GFOA) - Chicago, IL

Budget Analyst Academy, August 2012

American Public Works Association (APWA) Kansas City, MO

Donald C. Stone Public Works Executive program, 2012-present

Emerging Leaders Academy V-VII, graduate/mentor 2012-present



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