KASANITA FUAHALA

**** * **** **** ** APT ****

IRVING, TX 75038

808-***-****

SUMMARY

Energetic CUSTOMER SERVICE PROFESSIONAL with extensive experience fulfilling internal/external

customer requests across various industries..Adapts to changing demands and ensures compliance with

company standards/industry. Training,mentoring, and coaching customer service and collection

associates in customer services. Ensures customer satisfaction and supervisory experienced in strong

organizational skill.

Work History

ANGELS OF CARE PEDIATRIC HOME HEALTH, Sherman, TX 2011 - 2012

ATTENDANT

Provides in-home services for special needs children clients through angels of care of dallas.services

include meal prep, light housekeeping, bathing and transportation to doctor appointments&stores as well

as ages appropriate activities and paperwork.

HOMEINSTEAD SENIOR CARES, NORTH RICHLAND HILLS, TX 2010 - 2011

CAREGIVER

Provides in-home services for homebound elderly clients through homeinstead senior cares of

fortworth.services include meals prep,light housekeeping,bathing and transportation to doctors

appointments&stores.

S&L CONTRACTORS, IRVING, Texas 2001 - 2010

PARTNER/RECEPTIONST

Manages the business for this landscape,fencing and driveways contacking business.make door to door

sales,schedules crews,handles accounts recievable and payable,inbound and outbound calls,paperworks

and ensure customer satisfaction.

AMERICAN AIRLINES, IRVING, Texas

CUSTOMER SERVICES/TICKETS&GATES AGENT. 2001

Successfully completed training for ticketing and gates agent responsibillities that included itinerary

preparation,check in and out,checking packages as well as collecting excess fees,preparing tickets as

well as travels documents,making announcements,driving the skybridges,open and closed aircrafts door

and paperworks.

Education

QUEEN SALOTE COLLEGE, NUKUALOFA/SOUTH PACIFIC, Tonga.

Associates Degree

Major:SOCIAL SCIENCE

Minor:HOME ECONOMICS

GPA:8.75

NORTHLAKE COLLEGE, IRVING, Texas

2 years college, technical or vocational school

Major:BUSINESS MANAGEMENT

Minor:TRAVEL AVIATION

GPA:4.75

Training

CUSTOMER SERVICE IN TICKETS AND GATES AGENT.

FLAGSTAFF UNIVERSITY

AMERICAN AIRLINES/SABRE SCHOOL FOR CUSTOMER SERVICE IN TICKETS AND GATES AGENT

TRAINING.

Cmputer Skills

Typing Speed 25 Words Per Minute

Additional Skills

Graduated from american airlines flagstaff university,irving,tx/sabre school for customer service in

tickets/gates agent training.

microsoft word,excel,powerpoint,10-key,multiline switchboard.also graduated at the age'15 from college

private weslyian school call queen-salote college location;nukualofa,tonga-island-southpacific.

References

BRENDA YARRINGTON

FRIEND

817-***-****

RICK ROBERTS

FRIEND

UNLIMITED STAFFING SOLUTION

972-***-****

LETTIE MINEAR

FRIEND

940-***-****.

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