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Customer Service Manager

Location:
Sea Isle City, NJ
Posted:
November 04, 2014

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Resume:

Nathaniel Lofland

*** ******** ******-**** **

Long Branch, NJ 07740

732-***-**** ©

acglyi@r.postjobfree.com

Objective

To obtain a position with a reputable insurance company in which my 20+ years of

experience in both Management and Insurance will be well utilized an I am afforded the

opportunity to add value to an organization

Professional Experience

United Insurance Company of America 2008- 2013.

Clifton New Jersey.

American General Life and Accident Insurance Company

2008

Marlton New Jersey

United Insurance Company of America- Clifton NJ

2008

Monumental Life Insurance Company- Freehold NJ

2001-present

Agent

-Manage life insurance agency to ensure policy benefits.

-Responsible for a $260,000 book of business in a given territory

-Maintain a debit book of business

-Ensure quality customer service while maintaining profitability of book of business

-Create selling opportunities as territory was expanded; as well salvage existing customer

relationships

-Provide mentorship to new sales agents

Meridian Health System- Bricktown, NJ

1997-2001

Environmental Service Manager for Medical Center of Ocean County-

1999-2001

-Supervise 65-100 employees in two locations in Environmental Services activities

-Communicate all Enviromental Services issues to head management on a daily basis

-Conduct employee counseling sessions, performance reviews, and staff assignments

-Negotiate with vendors for hospital supplies and equipment, which resulted in 20%

savings

-Conduct time studies for employee productivity

-Responsible for the development and management of a 2 million dollar budget

-Mobilize and prepare entire facility for JCAHO survey

Enviromental Service Manager for Meridian Nursing and Rehab

1997-1999

-Develop system for distribution of patient personal laundry

-Guide department through health surveys resulting in deficiency-free rating

-Successfully prepare and lead department through Meridian's first JCAHO survey for

nursing homes

Shifa Management Systems- Ramsey, NJ

1991-1997

Account Manager for Walson Air Force Hospital - Fort Dix, NJ

1995-1997

-Specialization in healthcare and government Enviromental maintenance services

-Supervise and manage Enviromental and laundry services

-Implement a medical waste program for hospital facility, which resulted in 35% cost

savings

-Maintain labor and supply budgets at reasonable levels

-Responsible for overall staffing operations including hiring, training and supervision

-Negotiate renewal of service contracts resulting in additional facility responsibilities

-Allocate supplies to all off-site buildings while maintaining proper inventory levels

-Submit bias on government contracts

Management Consultant for Forensic Psychiatric Hospital- Trenton, NJ

1991-1995

-Assist the Supervisor of Enviromental Services for the State of NJ, providing analysis

on operational issues

-Perform budget analysis and recommend changed to me made

-Monitor productivity and labor expenses provide feedback

-Guide JCAHO inspections to ensure facility compliance

Confident Management Systems- Brooklyn, NY

1988-1991

Manager

-Specialization in housekeeping, janitorial and laundry services for nursing homes and

hospitals

-Manage Enviromental operations at 3 nursing home facilities in Monmouth County

-Oversee staffing, training, budgeting and implementation of job duties

Healthcare Corporation- Wall Township, NJ

1984-1988

Manager

-Specialization in housekeeping and laundry services for nursing homes

-Manage Enviromental services at 2 facilities as Assistant Manager

-Supervise staffing, training, budgeting and facility development

Education

Brookdale Community College, Lincroft, NJ

-Associates Degree, Business Management

-The American College, LUTCF Designation

-Licensed NJ Insurance Producer with Life/Health authority



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