Brittany S. Smith

Perth Amboy, NJ *****

732-***-****

acglwa@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

* Over 7 years’ experience in customer service

* Over 4 years’ experience in administration

* Outstanding work ethic in administration/clerical assistance

* Able to grasps concepts and problem solve/ multi-tasking

* Profound knowledge of data entry and filing records manually and electronically

* Experienced in data entry activities and associated software

* Highly skilled in performing customer services duties via telephone and in-person

* Computer –MS Word, PowerPoint, Excel, Access, internet

* Able to interact socially and succeed in leadership

PROFESSIONAL EXPERIENCE

InVentiv Health Patient Access Solutions

Somerset, NJ Oct 2011 – Present

Patient Specialist/Sr. Administrator

* Pulling applications of patients and faxes to be processed for new medications

* Ensuring that patient information is properly handled (HIPAA)

* Labeling and addressing forms to go out to applicants. Auditing patient information using PowerPoint presentation

* Creating spreadsheets in excel for multiple client purposes

* Filing away patients documents/ Creating Annual Reports for program

* Providing medication being supplied and keeping records of order

* Assuring work is distributed evenly among specialists

* Updating Reports for multiple programs daily

* Patient Data Entry

* Faxing hundreds of letters to Health care providers for patient verification/ status

* Meeting with Specialists, Direct Managers, & supervisors to brainstorm various solutions to company policies and work flow solutions/ asking appropriate questions to solve problems

Major Achievements

* Promotion within 1 year from patient specialist to Sr. Administrator, assisting multiple programs.

Snapple Distributors

Avenel, NJ Aug 2011 – Oct 2011

Customer Service Representative (temporary)

* Taking orders through telephone/ fax

* Data entering orders and customer information of product

* Multi-tasking incoming and outgoing calls

* Handling complaints

AVENUE Retail Stores

Linden, NJ Sep 2008 – May 2009

Cashier/ Sales associate/ Inventory Clerk

* Welcomes customers by greeting them; offering them assistance.

* Directs customers by escorting them to racks and counters; suggesting items.

* Advises customers by providing information on products.

* Helps customer make selections by building customer confidence; offering suggestions and opinions.

* Documents sale by creating or updating customer profile records.

* Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.

* Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

ADESA Auto Auction

Manville, NJ April 2007- Mar 2008

Receptionist/ Vehicle Inventory Clerk

* Handling customer complaints & inquiries; applied customer service

* Supported office manager with data entry, updating driver/ vehicle

information for customers/ cars.

* Assuring VIN numbers & titles were provided and located before car sale

* Assuring vehicle documentation was filed away appropriately

* Faxing, copying, sorting, organizing documentation

SPECIAL SKILLS

Microsoft Word, Excel, PowerPoint, Access, Internet Search and Knowledge, Customer Service excellence, HIPAA certified, Data Entry. Auditing, Organization, Communication

EDUCATION

Middlesex County College AS Business Administration Anticipated – May 2016

Edison, NJ

Kean University 2008 – 2009 (20+ Credits Obtained)

Union, NJ

Franklin High School HS Diploma – June 2008

Somerset, NJ

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