OUSTON, TX ***** EMAIL:

H DORAVERA@ICLOUD COM PHONE: 713-***-****

.

DORA VERA

UMMARY

S

MBITIOUS AND ENTHUSIASTIC BUSINESS PROFESSIONAL DEDICATED TO PROVIDING OUTSTANDING CUSTOMER

A

SERVICE. DETAIL ORIENTED, PROCESSES A HIGH VOLUME OF PURCHASE ORDERS WITH A COMMITMENT TO

ACCURACY. EXCELS IN MULTI TASKING AND PRIORITIZING WORK ASSIGNMENTS. ABLE TO READ, WRITE, AND

SPEAK ENGLISH AND SPANISH .

KILLS

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NOWLEDGEABLE IN MICROSOFT OFFICE SUITE, WORD, EXCEL, POWERPOINT, OUTLOOK, RECORD KEEPING

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ANAGEMENT, PROOFREADING, PROFICIENT IN EXPEDITING ORDERS, FACTS, SALES FORCE, CITRIX MOVER

M

SAP, QUICKBOOKS / PEACHTREE BOOKKEEPING SOFTWARE, DATA ENTRY AND FILING IN

AND

LPHA/NUMERIC ORDER

A .

XPERIENCE

E

02/2013 0

9/2014 LLOY & STAINLESS FASTENERS OUSTON, TX

A H

ALES ASSISTANT/CUSTOMER SERVICE

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ANAGE PRODUCTS SALES AND INQUIRIES FROM ASSIGNED INTERNATIONAL SALES TERRITORIES

M .

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ONTACT SUPPLIERS AND DEPARTMENTS TO RESOLVE MISSED DELIVERIES, SHORT SHIPMENTS AND PRICING

C

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DISCREPANCIES

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ANAGE MULTIPLE LINE PHONE SYSTEM AND HANDLE MULTIPLE INCOMING CALLS

M

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EGOTIATE SHIPPING AND RECEIVING CONTRACTS ENSURING ON TIME DELIVERY FOR CRITICAL INVENTORY

N .

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EVIEW PURCHASING AND SALES AGREEMENTS TO FIND ERRORS, DETECT COMMISSIONS, IDENTIFY PRICE

R

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CHANGES AND ELIMINATE DUPLICATION

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ERVE AS LAST LINE OF SUPPORT TO HANDLE ESCALATED CUSTOMER ISSUES

S .

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OORDINATE AND ORGANIZE DAILY ADMINISTRATIVE OPERATIONS

C

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UCCESSFULLY TRAINED NEW EMPLOYEES ON SYSTEMS SOFTWARE AND CONDUCTED CONTINUING

S

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EDUCATION TO EXISTING EMPLOYEES

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ROACTIVELY CONDUCTED ADMINISTRATIVE DUTIES INCLUDING BUT NOT LIMITED TO BASIC HR FILING

P,

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EMPLOYEE ON BOARDING AND REVIEWING EXITING DOCUMENTS

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ROSS TRAINED TO PRODUCE PURCHASE ORDERS AND SALES ORDERS, SHIPPING, RECEIVING, AND

C

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OGISTICS

L .

05/2012 01/2013 EXCESS ELECTRICAL OUSTON, TX

H

ECEPTIONIST

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REETED, ASSISTED AND DIRECTED GUESTS, WORKERS, VISITORS AND THE GENERAL PUBLIC

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REPARED AND ENTERED SALES ORDER TICKETS FOR INVOICING AND PROCESSING EACHTREE

P ON P

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SOFTWARE

.

ROVIDED WORD PROCESSING AND CLERICAL SUPPORT DAILY

P .

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12/2011 0

5/2012 CMC REBAR (TEMP) OUSTON, TX

H

ALES ADMINISTRATIVE ASSISTANT / RECEPTIONIST

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ECEIVED, SORTED, DATED STAMP, AND DISTRIBUTED ALL MAIL INTO APPROPRIATE MAILBOXES

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OORDINATED AND ORGANIZED DAILY ADMINISTRATIVE OPERATIONS

C

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XPANDED SALES TO INCLUDE MASS MARKET ACCOUNTS USED SALESFORCE DAILY TO ENTER BIDS

E & .

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03/2006 10/2011 CHASE/ WASHINGTON MUTUAL OUSTON, TX

H

EAD TELLER

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EMAINED CURRENT ON ALL AND ANY STATE LAWS REGARDING THE PRODUCTS AND SERVICES TO

R

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PROVIDE REFERRALS FOR THE FINANCIAL CENTER STAFF

RDERED DAILY SUPPLY OF CASH AND COUNTED INCOMING CASH TO VERIFY ACCURACY

O .

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HECKED AND BALANCED TRANSACTIONS WITHIN THE BANK STANDARDS ON A DAILY BASIS

C .

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ROVIDED EXCELLENT MEMBER SERVICES AND MAINTAINED MEMBER SATISFACTION

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ANAGED THE TELLER DRAWERS, ATM, VAULTS AND HIGH DOLLAR WIRE TRANSFERS

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DUCATION

E

Y RIDGE HIGH SCHOOL HOUSTON, HOUSTON, TX

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ED

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