LYNDREA STEEN

**** *********'s Drive South, Houston, TX. 77047 ? 832-***-**** ?

acgl56@r.postjobfree.com

PROFESSIONAL EXPERIENCE

First Convenience Bank

Houston, TX

Branch Manager 8/2013-

Present

> Establish and maintain relationships with individual or business

customers and provide assistance with collection disputes.

> Examine, evaluate and process loan applications and contracts.

> Implements, recommendations, performance appraisals, salary changes,

promotions etc.

> Oversee the flow of cash and financial instruments.

> Interview, recruit and hire staff members and oversee training

programs.

> Responsible for processing, calculating, posting and reconciling

financial data.

> Prepare budgets, departmental goals and financial reports required by

laws and regulations.

> Establish procedures for custody or control of assets, records to

ensure safekeeping.

> Creates and reviews all reports to determine the status of the branch.

> Conducts monthly audits to adhere to remain compliant.

> Prepare bank deposits for clients.

> Strong computer skills

> Work with many vendors and meet deadlines.

> Extensive knowledge of accounting and balancing principles.

> Ensure items are accurate and processed correctly.

Assistant Branch Manager

8/2012-8/2013

> Established and maintained relationships with individual or business

customers and provided assistance with problems these customers had

encountered.

> Examined, evaluated, and processed loan applications.

> Assisted Branch Manager with the plans, direction, and coordinated

the activities of workers in branches.

> Assisted in recruiting staff members and oversaw training programs.

> Networked within communities to find and attract new business.

> Conducted monthly audits to remain compliant.

> Conducted monthly teller audits.

> Prepared bank deposits for clients.

> Ensured items are accurate and processed correctly.

> Strong computer skills.

> Met monthly deadlines.

Center Supervisor 6/2012-

8/2012

> Resolved customer complaints or answer customers' questions regarding

policies and procedures.

> Supervised the work of office, administrative, or customer service

employees to ensure adherence to quality standards, deadlines, proper

procedures and correcting errors or problems.

> Provided employees with guidance in handling difficult or complex

problems or in resolving escalated complaints or disputes.

> Implemented corporate or departmental policies, procedures, and

service standards in conjunction with management.

Personal Banker III 11/2011-

6/2012

> Ensured that all tellers have properly cashed checks and paid out

money after verifying that signatures, dates and all other information

are correct, that written and numerical amounts agree, and that

accounts have sufficient funds.

> Received checks and cash for deposit, verify amounts, and check

accuracy of deposit slips.

> Entered customers' transactions into computers to record transactions

and issue computer-generated receipts.

> Balance currency, coin, and checks in cash drawers at ends of shifts,

and calculate daily transactions using computers, calculators, or

adding machine

> Cashed checks and pay out money after verifying that signatures are

correct, that written and numerical amounts agree, and that accounts

have sufficient funds.

> Entered customers' transactions into computers to record transactions

and issue computer-generated receipts.

> Examined checks for endorsements and to verify other information such

as dates, bank names, identification of the persons receiving payments

and the legality of the documents.

Goodwill Industries

Houston, TX

Employment Specialist 7/2010-9/2010

> Informed applicants of job openings and details such as duties and

responsibilities, compensation, benefits, schedules, working

conditions, and permanent opportunities.

> Interviewed job applicants to match their qualifications with

employers' needs, orientations, recording and evaluating applicant

experience, education, training, and skills.

> Selected and supervised qualified applicants or refer them to

employers, according to organization policy.

> Instructed youth in presenting a positive image by providing help with

resume writing, personal appearance, and interview techniques.

Employment & Training Center

Houston, TX

Worksite Coordinator 5/2009-

10/2009

> Assisted in the recruitment of eligible program participants.

> Served as the liaison between employees & their worksites.

> Successfully supervised 45-60 employees at 16 different worksites

EDUCATION

University Of Detroit Mercy

8/2011

Detroit, MI

Bachelor's of Science in Business Administration - Marketing

AWARDS & ACHIEVEMENTS

1/2014 Branch of the Month

7/2013 Super Seller of the Month

12/2013 Branch Excellence Award

5/2013 Employee of the Month

12/2013 Branch Mascot Award

4/2013 Employee of the Month

10/2013 Branch Mascot Award

4/2013 District Employee of Month

9/2013 Branch Mascot Award

3/2013 Employee of the Month

7/2013 Employee of the Month

3/2013 District Employee of the Month

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