ANGELA L. HILLIE

Greater Atlanta Area

678-***-**** ? acgl49@r.postjobfree.com

PROFESSIONAL SUMMARY

. More than 16 years of experience as a Lead/Senior Quality Assurance

Engineer, with experience performing manual and automated testing web

based and client-server applications involving SDLC process.

. Lead Onshore and Offshore Manual and Automated QA teams.

. Experienced in all phases of Software Testing Lifecycle with expertise in

the Integration and Functional, Automation, User Interface, Regression

testing and Smoke Testing.

. Review User Stories, functional, design specs and identify test

conditions, ambiguities, dependencies, risks.

. Write, review, approve, execute and manage test strategy, test plans,

test cases/scripts, test plans, test data, test reports; manage test

environment and test process.

. Test estimations, resource planning, risk analysis, determine skills,

training, deliverables, schedules, plans, procedures; trained QA testers

on tools and process by providing priority, technique and planning

direction.

. Deliver efficient testing solutions by meeting key project milestones and

overall project deliverables on time and quality standards using

agile/scrum/Kanban methodology.

. Manage sprint planning, estimations, daily scrum calls, monitoring and

tracking defects, establish communication plans, perform application

demos, retrospective meetings and process improvements.

TOOLS & TECHNOLOGY

Software -HP Application Lifecycle Management (ALM), Rally, Team Foundation

Server(TFS) 2010 & 2013, Jira, Fiddler, SOAP UI, Oracle E-Business Suite

(Accounting, Payroll, Purchasing, iProcurement and Order Management

Modules), Business Objects, SAP Data Integrator, SQL, Microsoft SQL Server,

UNIX(HP, SUN & SCO), Linux, VI Editor, Informix, Oracle, Sybase, HP

Openview, HP Quick Test Professional (QTP), LoadRunner, Exceed, Putty,

TOAD, PVCS Tracker, Microsoft Project 2010/2013, Internet Explorer 6, 7, &

8, Mozilla Fire Fox, Safari, Google Chrome, AntHillPro, Healthcare ICD9 &

ICD10

Environments - Windows CE, iOS, Android, Windows 95/98/NT/2000/XP, Windows

7/8, UNIX(HP, SUN & SCO), .Net, Web Services, SOA, Client/Server, Frame/ATM

Network, Voice IP Network, Mainframe, Internet, Oracle Database Warehouse,

.Net, Enterprise Management, WebTypeB Messaging

EDUCATION

Clayton State College, Bachelor of Applied Science Technology Management,

1999

PROFESSIONAL EXPERIENCE

Ernst & Young LLP (Contractor) Atlanta, Georgia

Senior Lead Quality Assurance Engineer

3/2014 - Present

. Manage a team of 15 Automation and Manual testing resources both

Onshore and Offshore.

. Hire, train and develop team of testing professionals to support the

organizations commitment to quality

. Daily status calls to communicate and coordinate planned work with

offshore and onshore teams.

. Develop and apply standards to ensure the quality of code integration

including implementing CI (continuous integration) implementing

automation within the Sprint.

. Led the Defect Management process during the test execution phases

performing daily triage meetings.

. Technical Advisor for the Audit tool serving as the Product Owner

Proxy for the Scrum teams.

. Participate in planning, estimation, and prioritization of development

sprint activities including capacity planning, feature complexity

analysis, and business needs.

. Develop Test Plans, Test Scenarios, Test Case and Test Summary

documentation from business, technical and functional requirements

using HP ALM and TFS.

. Collaborate with other Scrum teams and the validation team to ensure

knowledge transfer and understanding across teams and when performing

defect triage.

. Present test strategies, test plans and test status to management,

business and development partners.

United Healthcare/Health Group (Contractor), Atlanta, Georgia

Senior Lead Quality Assurance Engineer

6/2013 - 3/2014

. Led a team of 9 QA resources both Onshore and Offshore acting as

primary contact/liaison with outsourced Testing partners.

. Managed team work load and provide assistance in defining and

prioritizing team members' tasks.

. Consult Test Engineers on all aspects of Functional, System

Integration, Automated and Performance.

. Ensured projects, process and control documents were compliant with

requirements and regulations.

. Developed detailed project schedules, project estimates, resource

plans, and status reports.

. Track key project milestones and adjust project plans and/or resources

to meet needs of the projects.

. Reviewed, tracked and coordinated testing schedules for new

development and regression testing.

. Analyzed, diagnosed, resolved and documented all customer inquiries in

a database tracking system.

. Built test environments to support the testing for five different

applications concurrently.

. Developed, organized and implemented quality assurance test plan

scenarios.

. Wrote test plans and performed complete systems and regression

testing.

Walt Disney World Company, Orlando, Florida

Lead Quality Assurance Engineer

2/2012 - 5/2013

. Led new test requirements for functional and automation testing for

online booking applications.

. Performed System Test and Regression Test on a Client/Server

application developed in Java Script.

. Monitor test progress throughout the release cycle and communicate

test results, issues and risks to the project team members, project

managers and IT management teams.

. Executed testing on Flagship mobile application using Windows CE, iOS

and Android platforms.

. Communicated weekly status and issues to project managers, development

and user communities.

. Distributed monthly test metrics to project team members of test cases

run, test cases failed and defects.

. Develop Test Plans, Test Scenarios, Test Case and Test Summary

documentation from business, technical and functional requirements

using HP ALM

. Collaborate with other Scrum teams and the validation team to ensure

knowledge transfer and understanding across teams and when performing

defect triage.

. Effectively supported multiple assignments, activities or projects

as required

. Executing Web Application - Offline Scenarios based on Business

Requirements and Security Testing - Role Based Authentication

Control (RBAC).

. Documented, tracked and verified defects and fixes across products and

releases.

SITA (Contractor), Atlanta, Georgia

Lead Software Quality Assurance Engineer

5/2010 - 1/2013

. Focused on the business requirements and ensure that the implemented

code meets expectations of stakeholders.

. Identified and mitigated project risks that impact quality of the

project deliverables

. Handled communications regarding the overall quality assurance

program with management teams.

. Collaborated with the development team to drive all defects and

design changes from discovery to retest.

. Responsible for defect and test execution management, root cause

assessment and gap analysis.

. Executed manual and automated test cases, documented results, and

evaluate compared to expected results

. Developed and maintained test plans, test cases, and scripts to

ensure the delivery of quality applications.

. Efficiently communicated the testing issues with QA Team, Project

Management, Developers and the business users during the weekly status

and review sessions.

. Created comprehensive test cases and test sets for the different

modules in HP QC/ALM.

. Supported Test Engineers in managing software defects effectively to

meet aggressive deadlines.

Chick-fil-A (Contractor), Atlanta, Georgia

Senior Software Quality Assurance Analyst

5/2009 - 5/2010

. Instrumental in implementing HP Quality Center for the IT

Department and performed as the QC Admin.

. Developed Test plans and cases ensuring that the document met

system, business and operator requirements.

. Designed, recorded and developed manual and automated test cases

using HP Quick Test Professional.

. Developed SQL scripts in Toad and Oracle database to manipulate and

validate data.

. Responsible testing the Web Human Resources Payroll/Benefits and

the Labor Scheduling applications.

. Led QA efforts to determine the test estimates during Sprint

Planning.

. Coordinated, planned and executed the application end-to-end

testing from Web HR Payroll to Web Check Writer with primary focus

on functional, system, data and application requirements for

validation.

. Provided high-level time estimation to project manager to prepare

level of efforts on a systems test.

. Coordinated testing activities and planning between different test

teams, development, network test team and second level support test

team.

Bank of America (Contractor), Atlanta, Georgia

Senior Lead Software Quality Assurance Analyst

04/2008 - 05/2009

. Managed complex and strategic QA projects and coordinate onshore

and offshore resources.

. Created and executed test cases documenting actual results compared

to expected result using QC.

. Worked closely with Business Analysts to create test strategies,

cases, and data requirements.

. Participated in system integration and user acceptance test planning

and execution for assigned projects.

. Monitor test progress throughout release cycle communicating test

results, issues and project risks.

. Analyzed initial business requirements, plan and schedule all QA

deliverables during the projects.

. Proactively tracked, evaluated and troubleshoot defects during each

release and escalations.

. Performed application validation when new releases are deployed into

production and document issues.

. Conducted formal test case review sessions with project team and

incorporate feedback to ensure that the project requirements are being

captured correctly prior to test execution.

New Homes & Loans, Conyers, Georgia

Lead Quality Assurance Engineer

06/2005 - 04/2008

. Established and developed a detailed test plan, listing the activities

for testing, design and execution.

. Reviewed new or modified loan origination system, including

documentation, diagram and flow chart, to determine if program will

perform according to guidelines.

. Evaluated proposed off the shelf software or enhancements for

feasibility and compatibility with the loan origination system.

. Developed test approach detailing testing techniques for conducting

functional and regression testing.

. Performed requirement analysis of required system and functional

testing efforts for all test cases.

. Prepared Test Plan specifying an overview of testing approach,

requirements, responsibilities and scope for a client server

application that test the functionality and system validation.

. Developed, reviewed and documented test scripts to ensure they are

fully and accurately aligned with business requirements to ensure a

quality production system or enhancement.

. Tracked and recommended process improvements throughout to improve

productivity and quality.

CSC/BT Global Networks, Atlanta, Georgia

Lead System Test Engineer

06/2000 - 06/2005

. Participated in design and requirements capture with business to

determine data sets needed for testing.

. Performed application integration and functionality testing for

performance on CISCO networks.

. Generated test scripts for regression tests in WinRunner for Web Front

End Applications.

. Defined test environments and verify availability ensuring that system

configurations coincide with those stated in the high level and low-

level design.

. Created and Updated Microsoft Project Plans for testing phase of the

lifecycle through completion.

. Performed System Test and Regression Test on a Client/Server

application developed in Java Script using WinRunner and Test

Director for defect tracking.

. Communicated weekly status and issues to project managers, development

and user communities.

. Distributed monthly test metrics to project team members of test cases

ran and defects found.

. Maintained quarterly budgets and provide level of estimates for Alarm

Management system releases.

. Performed manual and automation testing for integration, system,

functional and performance testing of applications.

MCI WorldCom, Atlanta, Georgia

Lead Quality Assurance Analyst

9/1998 - 6/2000

. Managed daily testing activities for five Senior Systems Test

Engineers utilizing Microsoft Project to manage project schedules and

milestones.

. Coordinated systems and integration testing efforts with development,

business analysts and end users.

. Developed test plans and tests cases by utilizing the requirement

specifications and design documents.

. Tested new application and enhancements throughout entire Software

Delivery Life Cycle (SDLC).

. Performed System Test and Regression Test on a Client/Server

application developed in Java Script.

. Developed SQL queries on the database level to validate testing

results.

. Assisted in developing and testing the user manual for Local Number

Portability.

. Communicated testing status and issues to application development

project manager and management.

. Consult with business to identify competencies for specific

contractor testing roles.

. Assist with the phone prescreen evaluating the contractor's

compatibilities and face-to-face interviews.

K-RAM Corporation, Atlanta, Georgia

Senior System Test Engineer

7/1995 - 9/1998

. Ensured projects, process and control documents were compliant with

requirements

. Developed, organized and implemented quality assurance test plan

scenarios.

. Wrote test plans and performed complete systems and regression

testing.

. Reviewed, tracked and coordinated testing schedules for new

development.

. Maintained source control and created databases using Informix SQL.

. Analyzed, diagnosed, resolved and documented all customer inquiries in

a database tracking system.

. Documented, tracked and verified defects and fixes across products and

releases.

. Built test environments to support the testing for five different

applications concurrently.

. Provided UNIX systems administrative and Informix DBA responsibilities

as part of on call support for external customers.

Legent Corporation, Atlanta, Georgia

Systems Engineer Administrator

12/1993 - 6/1995

. Handled incoming trouble-shooting calls for the Local Area Network and

for the Mainframe Network.

. Conducted research on software and systems products to justify

recommendations to support purchasing

. Verified accuracy of expenditures for cost analysis reports and

created customized forms for tracking.

. Created and maintained documentation for system configuration,

mapping, processes, and records.

. Ensured system connectivity of all servers, shared software,

groupware, and other applications

. Provided technical direction, consultation, and lead in system

implementation with clients.

. Defined solutions for defined business problems that are in line with

the enterprise architecture.

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