Nora Estes

acgl2q@r.postjobfree.com

702-***-****

Skills: cash handling experience, multitasking, strong organizational and

planning, strong communication skills verbally and in writing, very

detailed oriented, punctual, math skills, out standing costumer service

skills.

Volunteer: Fifth Avenue Restaurant Group, LV, NV Dec

2013-Present

File, organize and destruction of documents, Auditing and

verifying payments and customer, Answering multi phone lines

Volunteering has made a significant difference in labor costs

Randstad Professionals LV NV Feb 2014- June 2014

Contracted to Caesars Entertainment Corp.

Data Entry at a 100 percent, 40 WPM 100%, Audit non-gaming

and gaming, banks, GCA (Global Cash Access), File, Process W2

statements, print, seal, and mail, Completing all requests in

a timely manner with no supervision while making a

significant difference in labor costs

ELMTON PIZZA: STRUTHERS OHIO

JAN 2011- NOV 2013

Providing and maintaining high levels

of customer service. Increase sales by

Product knowledge...up sale practice

portion control resulting in less

Recourse waste. Strong communication

skills verbally and in writing

Cashed out costumers, performing duties

with no supervision, self starter,

Strong team player

Clarencedale Cake, Boardman, Ohio Aug 2009- Jan 2011

Back of House Manager/ Customer Service

Front of House Receptionist, answering

phones and providing outstanding customer service resulting

in customer loyalty and increase of sales, handling all cash

and credit card transactions. Excellent in communicating

verbally and in writing Back of House: Prepped and delegated

crew duties, product and inventory control, which resulted in

lowering labor costs and greater food cost control, trained

new employees which resulted in a strong Team player

atmosphere that exceeded customer expectations and increase

in the profit line.

NEOCC, Youngstown, Ohio Jan 2006- Aug 2009

Supervisor for Canteen

Attaining Federal Clearance, responsible for supervision of

120-160 inmates maintaining and monitoring food quality,

portions, food storage this accomplishment led to "Increase

in Profit Line, past management, experience was instrumental

in aiding while instructing the inmates on the value of

practicing Serve-Safe procedures

International House of Pancakes, Colorado Springs, CO

July 2000-Aug 2005

General Manager

Maintaining the highest costumer service, RESULTING MY STORE

WAS NUMBER 1 IN THE REGION AND STAYED ON THE TOP 3% THROUGH

OUT MY SUPERVISION" Trained, coached new and veteran

employees resulting in "INCREASE OF SALES" and guest

loyalty. Creating and maintaining a "Winning Team."

Controlling food cost, inventory, and labor cost resulting

in an Increase of Profit Line, balanced general ledgers, P&L

statements, Maintained building and grounds

?KNOWLEDGE AND EXPERIENCE : Hobart mixer, commercial ovens, grills, deep

fryers, slice, convention ovens, scales, printers, fax machines, multi-

line phone system, pressure sealer, MS spread sheets, Microsoft, Word

Excel, computers, transferring data to computer system, ten key experience,

scheduling, answering phones, sorting mail, document preparation,

maintaining supplies, trained in HIPPA Laws . Knowledge and training in

handling confidential and sensitive information

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