CIRRICULUM VITAE

Name: LALITHA VANGAPANDU

Contact Details:

E Mail ID: acgkzs@r.postjobfree.com

Mobile No: 987*******

D.O.B: 29March, 1987

Key Skills: fluent in English with good communication skills.

Career Objective: To be a part of a well established industry and offer my

services to the best possible extent and also to become a successful entrepreneur

in later stages. Want to work in an environment that is encouraging.

EDUCATIONAL QUALIFICATION:

COURSE/

STUDY

BOARD OF

CONDUCTING

EXAMINATIONS

Andhra

University,

Visakhapatnam.

NAME OF THE

INSTITUTE

%OF

MARKS

OBTAI

NED

65% 2008

Bachelor

of Sciences

(Botany,

Zoology,

Chemistry)

Class-xii(

intermediate

?Bi .p. c)

Class ?X C.B.S.E D.A.V.PUBLIC

T.S.R&T.B.K

Degree College,

Visakhapatnam

Board of

Intermediate

Education,

Andhra Pradesh.

J.V.S. Junior

College,

Visakhapatnam.

78% 2004

77% 2002

SCHOOL,

VISAKHAPATNM

STRENGTHS:

? Can work well as a team and an individual as well.

? Good communication skills.

? Commitment to work assigned.

Educational Qualification:

B.Sc in Life Sciences( Chemistry, Botany,Zoology) from Andhra

University .

Certifications: Qualified in IBPS -2011-12 (Institute of Banking

and Personnel selection, Mumbai.)

Work experience:

working as technical support representative in IBM India Pvt Ltd in Gurgaon.

Configuring and repairing outlook and lotus notes.Resolving user issues using

remote desktop connection and providing on-time solutions to business users

in different departments of Finance,Administration,networking,Sales for IBM's

client.Working in a group to meet the client service level agreement.working on

active directory and various other applications of client developed by IBM used

by business users.Taking calls from users located in U.S.A.(24*7) and preparing

reports and providing resolution to business users on-time using service now

and different applications.preparing reports and providing resolution to users

through emails also.Providing resolution to users facing issues with Ipad and

smartphone,laptop and desktop.

working in US shift(19:30-4:30), would like to work in a day shift.FLEXIBLE TO WORK BETWEEN 5AM AND 11PM ( ANY 9 HOURS )

JOB Location: IBM India Pvt Ltd,Gurgaon.

Personal Details:

Husband?s name: SRINIVASA RAO POLA

Occupation : Senior DBA at INDIA BULLS TECHNOLOGIES Ltd, Udyog Vihar,

GURGAON.

Hobbies: Reading Newspapers & Journals, playing Badminton and chess.

Languages Known:

Speaking, Reading, & Writing English, Hindi, and Telugu.

Declaration:

I, hereby declare that the above mentioned details are true to the best of my

Knowledge and I am personally responsible for the authenticity of the same.

Place: Dwarka, Delhi.

Date: 18-10-2014.

V.LALITHA

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