Solomon I. Campbell JR.

Summary:

Certified Professional in Project Management (PMP) with 8+ years of combined experience in the

telecommunications industry as a project manager and customer service specialist. Currently responsible for

development of scope control, schedule control, and budget control, for multimedia startup enterprise. Also

responsible for developing process improvements utilizing Six-Sigma Green Belt Certification.

Core Competencies:

Project management Technical proficiency Customer service

Team leadership Training & development Program development

Relationship management Reliable & adaptive Root Cause Analysis

Program administration Data analysis Change Management

Professional Experience and Accomplishments:

Epic Horizons LLC, Atlanta, GA [Enterprise Development Multimedia] 2013-2014

Sr. Project Manager

• Initiate, plan, execute, and control project efforts focusing on enterprise strategy, scope, timelines,

budget, and plans for all phases.

• Develop detailed project schedules, project estimates, resource plans, and status reports

• Report on project progress, risks, and issues throughout the project lifecycle or specific phases including

functional and technical context, business impacts, and mitigation actions.

• Manage complex and strategic projects by conducting regular status meetings to review project

activities.

•

AT&T, Atlanta, GA [DSL & U-Verse back office support] 2010-2013

Project Manager & Billing Operations Support

• Provided leadership, direction, and integrated activities with other departments to ensure projects were

successfully implemented and supported to closure

• Created project schedules for each project utilizing Microsoft Project: project timeline, project

milestones, tasks, resources, dependencies and critical paths.

• Controlled and tracked project performance, cost, and quality by utilizing earned value management

techniques, coupled with Six-Sigma quality control activities.

• Utilized strong Microsoft Excel analytical skills to track and update multiple projects

AT&T, Atlanta, GA [DSL billing support] 2005-2010

Billing Support & Customer Service

• 5 years direct customer contact related to analyzing customer complaints, recommending resolution of

billing discrepancies and resolving order interruption.

• Assisted in the rapid assessment of both the nature and severity of customer problems and initiated calls

to various support organizations as needed.

• Anticipated and identified risks and issues that impacted customer service and implemented corrective

actions on a daily basis.

Teletech LLC, Duluth, GA [technical support Nextel/Sprint] 2002-2003

Technical Support & Customer Service

• Tested, analyzed, and recommended technical solutions to resolve issues with customer devices.

• Provided assistance and support to tier 2 and tier 3 technicians by providing initial fault isolation support

for internal and external customers.

• Provided technical and functional support to product support teams, and technicians to ensure restoration

of customer services.

SITA INC., Smyrna, GA [sales operations analysis] 2000-2002

Project Management & Sales Analysis

• Planned, executed, controlled, and administered development of sales database for a team of 6 account

executives. Utilized MS Access and Excel to create application. Collaborated with a team of 3 to ensure

database accurately met requirements.

• Planned, executed, controlled, and administered development of contract database. Developed

reporting standards for senior management, completed project 3 months ahead of schedule.

• Responsible for oversight and administration of both sales and contract database once complete.

• Responsible for monthly rolling forecast analysis of multiple sales channels.

• Reported directly to Vice President of Sales. Responsibility included analysis of competitor offerings,

and analysis of account executives compensation.

Education:

BA, Marketing - Delaware State University, Dover, DE – 1996

MBA, Business Administration- Georgia Southern University, Statesboro, GA – 1998

MA, Real Estate – University of Florida, Gainesville, FL – 1999

MS, Decision Information Science – University of Florida, Gainesville, FL – 2000

PMP - PMI, Newtown Square, PA – 2013

Achieving Excellence in Project Management (AEPM) – AT&T, Atlanta, GA 2013

Six Sigma Green Belt – AT&T QMS, Atlanta, GA – 2013

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