Robert Pickney

***-** ******** *** *** *S

Jamaica, NY 11432

acgku7@r.postjobfree.com Cell (718)

***-**** 347-***-****

Objective:

Seeking a position in Information Technology that will allow me to

demonstrate my technical skills.

CERTIFICATIONS A+ Certified Technician, Microsoft Exchange 5.5, 2000

Professional, 2000 Server.

TECHNICAL SKILLS

Installed, configured Windows 7,XP, 2003 Server Windows 2008, MS

Exchange Server 5.5, NT Operating Systems. Type 45 WPM.

Installed and configured local, network printers, workstations

with dual display Video Cards. Utilized SCCM, Active Directory.

Configured Lexmark HP Canon, Konica Minolta Printers,Plotters.Familiar

with MS Word 2010, Excel Access, Outlook, iManage.

Troubleshot DNS POP3 WINS DHCP SNMP, TCP/IP Protocol suite. Used PXE

Boot to load images onto multiple computers.

Used Remedy and Magic Ticketing Systems. Worked with Panasonic Mobile

Data Terminals, Lenovo, Dell, HP Laptops, workstations.

Installed and configured NetMotion on MDT's. Installed and configured

BOMGAR. Used Netcool/HP OpenView for Network Management.

EDUCATION

Alliance Computing Solutions.

Flushing, NY.

Jan 2006 - July 2006

Major: Networking Specialist Intensive hands-on program integrating and

optimizing PCs.

Major: Computer Networking. Flushing High School. High School

Diploma. Flushing, NY.

Work History

Helpdesk Analyst. Staff IT/Yeshiva University. (Short Term Project)

NY, NY Nov 2013- Mar 2014

Responsibilities included: Answered 25-50 Calls from Faculty and Staff for

password resets, help with configuring Web Browsers. Utilized Active

Directory to perform password resets, account lockouts. Used Remedy

ticketing system to log all reported issues into the helpdesk. Assisted

users with configuring outlook, 2013 to retrieve emails. Used BOMGAR to

remotely connect to clients workstations. Assisted clients with connecting

via Terminal services.

Desktop Support/LAN Administrator. Donnelly & Moore/ Consolidated

Edison. NY, NY. Feb 2012- July 2013

Responsibilities included: Managed 2 of ConEd's Workout locations, managed

2 Generating Stations. Diagnosed, troubleshoot, and resolved hardware,

software, or other network and system problems, and replace defective

components when necessary. Re-imaged desktops, Mobile Data Terminals,

Lenovo laptops. Added computers to the Domain, assigned permission,

configured group policy permissions using Active Directory. Identified the

causes of networking problems, using diagnostic testing software and

equipment. Used Magic ticketing system for client case tracking. Performed

in person desktop support to diagnose local printers, network peripherals.

Inspected server room, LAN cabinets to insure all networking equipment such

as UPS, Switches, Routers, and Servers were at optimal performance.

Performed weekly server tape backups. Used BOMGAR to remotely connect to

clients computers. Installed and configured Outlook 2010. Used MS LYNC 2010

to conduct group chats, web meetings. Managed, supported over 1000 users.

Worked on call for all technical emergencies being reported by Manhattan

Region that was caused by Hurricanes or bad weather. Met or exceeded

company KPI's and Service Level Agreements. Used Struxure ware to view

networking equipment. Rack mounted Cisco Catalyst 3750 switches into LAN

cabinets insured that they operated in correct room temperature. Re wrote

technical procedures for hardware, software break fix issues. Provided

technical support to the Present/Vice President, Managers, Section Managers

Directors, CEO, Comptroller, all upper Management, Executives. Deployed,

configured NetMotion software to set and enforce data policies while

optimizing the efficiency of data transfer over wireless networks.

Installed Kiosks so field workers can have computer access during lunch

breaks.

Desktop Support Rep. Trans Tech/ New York Mercantile Exchange.

NY, NY. Aug 2010- June 2011

Responsibilities included: Performed Moves Adds, Changes of workstations,

networking peripherals, added them, back on the network, Used Red Beam

Software for Inventory Asset tracking of all computer equipment. Used ITSM

Software for client case tracking. Utilized windows XP Professional,

Microsoft 2003 Office Suite. Utilized Tandberg for AV meetings.

Helpdesk/Desktop Support Level 2. Randstad/National Securities.

NY, NY. June 2009- June 2010

Responsibilities included: Providing Telephone and Desktop Support for in

house, global stock brokers that needed assistance with installing and

configuring Thomson Reuters onto their workstation for live stock quotes.

Technical Support Operator Analyst. Rotator/MTA Metro North.

NY, NY. Jan 2009-May 2009

Used People Soft to locate and run batch jobs, to monitor payroll

processes. Used IBM Mainframe to process jobs, check status of pending

jobs. Used proprietary user manager integrated with active directory to

reset LAN passwords.

Helpdesk Analyst/ Asst Team Leader. TCML/ NYC Dept of Education.

Brooklyn, NY. Aug 2004-Dec 2008

Served as a central point of contact for 20.000 users calling from all

District Regional and NYC, public schools.

Troubleshot Apple PC's to insure they had internet access. Performed 100%

telephone support. Achieved an 80% call resolution rate. Used Magic version

7.5 to record, store, and track all client requests. Performed password

resets for TSO CAP, ATS databases. Used an IBM mainframe emulator that

allows access to mainframe applications. Used an output management system

to control print jobs requested by a user for school or district,

administrative Offices.

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