Navaneetha Krishnan, CBAP
(C) + *** 050-******* acgkpr@r.postjobfree.com
Summary
. Experienced in business requirement elicitation and gathering techniques
like Brainstorming sessions, and focus groups; conducting Joint
Application Discussions (JAD), project meetings and coordinating various
technical and managerial teams at all levels including clients, business
users and Subject Matter Experts (SME's).
. Experience having a good client relationship focus to ensure full
awareness of client business workflow, strategy, issues, requirement, and
tools. Also experienced in ACM and ACL.
. Extensive experience in Rational Unified Process (RUP) and Software
Development Life Cycle (SDLC).
. Experienced in functional specs which describe a software product in
detail from a user perspective.
. Strong Software development experience in the design, development,
implementation and integration strategies within a team oriented
environment, utilizing quantitative and qualitative analytical skills.
. Business writing skills in writing Business requirements document (BRD),
Use-Case Specifications, Functional Specifications, Systems Design
Specification (SDS), and Systems Requirements Specification (SRS).
. Developed "use case" models in MS Word and Microsoft Visio.
. Effective communicator with excellent skills in making business
presentation, Documentation, writing Business Reports and Technical
Specifications.
. Proven ability to bridge technology and business goals to provide
productive and operational solutions.
. Excellent analytical skills for understanding business requirements,
business rules & processes.
. Skilled in cultivating positive relationship with the clients.
. Experienced in positioning technology solutions to address customer's
business and IT initiatives.
. Other experiences include methodology development, process re-
engineering, facilitated sessions, and proposal development.
Skills Profile
Primary Skills: Business Analysis, Client Management, Project and
Program Management
Operating Systems: Windows 98-2003, Windows XP, Windows 7
Documentation: MS Office
Content Management: MS SharePoint, MS Groove, Alfresco Share
Methodologies / Keane's READ Process of requirement gathering,
Techniques: Knowledge of RUP and Agile
Business Analysis MS Visio
Tools:
Professional Experience
TASC Consulting - Client Emirates Airlines MAY 2013 - PRESENT
CONSULTANT BUSINESS ANALYST
CONDUCTED FEASIBILITY STUDY FOR A RISK BASED INTELLIGENT SECURITY SYSTEM
Currently developing the requirements engineering methodologies for the
BA practice at Emirates Airlines
Performed the role of a mentor and guide for BA team. Produced BA
artifacts such as Use case modeling, Use cases, BRD, Traceability Matrix
and Test cases using EA.
Building business intelligence for identifying root causes to help
improve process and policy efficiency improvements.
Helped in developing and maturing the Requirements Management Plan - A
key deliverable that helps in laying out the road map for requirements
management.
MAY 2010- MAY 2013
Keane, Inc.
SR. BUSINESS ANALYST
FORMULATED THE BUSINESS VISION FOR A STRATEGIC INITIATIVE FOR CLIENT
HONDA AMERICA. WAS INVOLVED IN BUILDING THE PLAN AND HELPED IN EXECUTION
OF THE CHANGE.
Worked with client ANZ banking in the domain of ACL and ACM
technologies.
Developed complete business processes documentation for the current and
future state of systems for client Honda of America.
Actively involved in heading the Knowledge Management office for the ADM
group in Keane.
Involved in Solutioning and Estimation for customer requirements during
sales pursuits (RFPs/RFIs).
Developed Keane's understanding of client's requirements by preparing
context diagrams, business process flows, domain models and use case
models to be included in Keane's proposals to customers.
Involved in developing Mentor Connect - An initiative for Keane's BA
Practice, to help leverage the vast Knowledge pool available within the
company.
Minacs IT (Former PSI Data Systems) Aditya Dec 2009-May 2010
Birla Group
Sr. Business Analyst
Aditya Birla Minacs IT Services helps clients derive tangible and
superior business value, by focusing on the BFSI (banking, financial
services and insurance), TIME (telecom, infrastructure, media, and
entertainment) and manufacturing industries.
Helped gather and document Requirements gathering, Software
Documentation, Functional Specifications, and Use Case Modeling.
Writing detailed System specifications, Use case Diagrams, Business
Scenario, Traceability Matrix, Screen flow, Wire frames, Requirements
gathering.
Defined product requirements from start for developing UMAP an
Integrated Marketing Service Platform.
Secova Ltd. Jun 2009-Dec 2009
SR. BUSINESS ANALYST
Secova, powered by Ultra Link provides Human Resources and Benefit
Management services that enable corporations to, Reduce HR Delivery
Costs, Identify & Control Employee Benefit Costs, Expand the Depth &
Capacity of Their HR Resources. Founded in 1989, Secova is backed by a
tenured track record of helping Fortune 1000 employers realize
significant improvements and cost savings in their HR and benefit
operations.
Defined product requirements from start for developing NxG, an
integrated service platform.
Prepared Project Management documents like Risk and Mitigation plans,
Project plans in MS Project and Resource allocations documents. Also
prepared requirements specifications documents, identify gaps and
suggested solutions.
Managed the internal client with minimal supervision with a team of 5
members. Communicated requirements to the development team, reviewed
the detailed design documents and verified the implementation plans.
Handled multiple assignments simultaneously and still contribute
effectively on all of them.
Wrote Use Cases, Functional & Non Functional Requirements, Process
Flows, and UML modeling, including Use Case Design.
Conducted GAP analysis and documented system and process
inconsistencies.
Mastek Ltd
Feb 2008-Dec 2008
Business Analyst
Mastek is an international software solutions and integration services
provider that designs, develops, integrates and maintains business
applications to enable enterprises to solve complex, mission-critical
business problems. Mastek helps companies stick to their core
competence and stay competitive by taking care of their strategic IT
functions. Its core competence is business understanding combined with
technology insight.
. Managed Client interaction with Middle East client from Project start.
. Proved the bridge between technology and business goals to provide
productive and operational solutions.
. Proposed solutions to problems and considered timeliness,
effectiveness and practicality in addressing all clients' need.
Prepared the Requirements Definition Document and helped in obtaining
the sign off from the client.
. Understood the necessity of project standards and applied them
consistently through the Organization.
. In depth understanding of CRM Principles and development of customer
dashboards/ business requirements.
. Perform Business Development activities including client prospecting,
Negotiations and handhold right through Implementation.
. Assisted in enforcement of project deadlines and project schedules.
. Provided strong direction to the development team in understanding and
implementing requirements.
Oakton Consulting Inc
Oct2007-Jan 2008
Sr. Business Analyst
Oakton provides specialist end-to-end IT services to plan, deliver and
operate business systems, as well as business consulting, financial
management and assurance services. For nearly 20 years, Oakton has
consistently enabled some of Australia's largest organizations to meet
their technology and business needs with a flexible, cost-effective,
results-driven approach to service delivery.
. Managed Client interaction with Middle East client from Project start.
. Prepared requirements specifications documents, identify gaps and
suggested solutions
. Communicated requirements to the development team, reviewed the
detailed design documents and verified the implementation plans
. Proposed solutions to problems and considered timeliness,
effectiveness and practicality in addressing all client needs
. Understood the necessity of project standards and applied them
consistently through the Organization
. Assisted in enforcement of project deadlines and schedules
. Helped in the review of Test Requirement Documents & the evaluation of
the Master Test Plan.
. Provided strong direction to the development team in understanding and
implementing requirements.
Sonee Hardware Inc
May2007-Sep 2007
Sr. Business Analyst
Sonee Hardware is one of the leading dealers and distributors of
Hardware, Electrical, Plumbing, and Paints related products in the
Maldives. A product range of more than 10,000 is available from the
Sonee Hardware stores. Apart from having such a wide range, the
Maldivian society recognizes Sonee Hardware as a supplier of high
quality products.
. Managed Client interaction with Middle East client from Project start.
. Developed supply chain process controls to analyze the given client
end problems and design the respective solutions for the customer.
. Involved in Inventory profiling, Facility planning, Operational
Design, Storage & Material handling design, Technology deployment,
Facility re-engineering and Project management.
. Involved in Change Management of the entire inventory and its
processes.
. Coordinated and prioritized outstanding defects and enhancement/system
requests based on business requirements, allowing sufficient time
frame to ensure accuracy and consider deadlines.
Godrej & Boyce Mfg. Co
Sep2006-Apr 2007
Dy. Mgr Logistics Engineering Consulting Group
GODREJ & BOYCE MFG. CO IS A WELL-ESTABLISHED INDUSTRIAL STORAGE
SOLUTIONS GROUP BASED IN CHENNAI, INDIA. WCG (WAREHOUSE CONSULTING
GROUP) FORMS A PART OF THIS FIRM. WCG IS PRIMARILY INTO LOGISTICS
CONSULTING AND WARE HOUSE CONSULTING. IT'S A PIONEER IN THE FIELD OF
WAREHOUSE AND INDUSTRIAL STORAGE AND SYSTEMS CONSULTING.
. Introducing and developing Business Process Engineering for the
warehouse-consulting group.
. Involved in Inventory profiling, Facility planning, Operational
Design, Storage & Material handling design, Technology deployment,
Facility re-engineering and Project management.
. Perform Business Development activities including client prospecting,
Negotiations and handhold right through Implementation.
. Develop Performance Management tools for effective consulting
exercise, including training and developing Junior Level executives.
. Introduce Logistics and Warehousing concepts that form the basis of
requirement generation and development of the Functional analysis.
Out of the Box Services Inc
Feb2003-Mar 2006
Upsher - Smith Laboratories
Jan2005-Mar 2006
BUSINESS ANALYST
UPSHER-SMITH LABORATORIES, INC IS A PHARMACEUTICAL COMPANY WHICH
DEVELOPS, MANUFACTURES, & MARKETS AN ARRAY OF PRODUCTS THAT ADVANCE
HUMAN HEALTH. IT INCLUDES RESEARCH-ORIENTED HEALTHCARE GROUPS WITH
CORE BUSINESS IN PHARMACEUTICAL AND DIAGNOSIS. BASED ON EXISTING FORMS
AND NEW REQUIREMENT IDENTIFICATION, SYSTEMS WERE DEFINED & DEVELOPED
TO RETRIEVE EXISTING CUSTOMER DATA FROM LEGACY SYSTEMS, CAPTURE NEW
DATA RELATED TO SALES & MEETING THE BUSINESS REQUIREMENT OF THE
COMPANY.
. Conducted meetings with client to gather user requirements.
. Utilized Rational Unified Process (RUP) to configure and develop
processes, standards, and procedures.
. Responsible for business requirements gathering, creation of Use
Cases/Activity Diagrams, Functional Specifications and getting sign
off from business users.
. Involved in conducting JAD sessions with Business and Developer units.
. Communicated with Business Partners on status of issues, action plans,
and timeframe for resolution throughout development cycle.
. Implemented a structured system development methodology with emphasis
on Rational Unified Process.
. Facilitated User Acceptance Testing.
. Gathered and documented detailed functional specifications and system
documentation.
. Interviewed Subject Matter Experts (SME's), asking detailed questions
and carefully recording the requirements in a format that can be
reviewed and understood by both business people and technical people.
. Followed a structured approach (Traceability Matrix) to organize
requirements into logical groupings of essential business processes,
business rules, information needs, and ensure that critical
requirements are not missed.
Wachovia Bank
July2004-Dec 2004
BUSINESS ANALYST
WACHOVIA IS THE FOURTH LARGEST BANK HOLDING COMPANY IN THE UNITED
STATES BASED ON ASSETS AND THE THIRD LARGEST U.S. FULL-SERVICE
BROKERAGE FIRM BASED ON CLIENT ASSETS. WACHOVIA BANK DEALS IN
INVESTMENT BANKING, WEALTH MANAGEMENT, ASSET MANAGEMENT AND CORPORATE
PRODUCT AND SERVICES. IT PROVIDES FULL FINANCIAL SERVICES THROUGH
OFFICES ALONG THE EAST COAST IN 15 STATES.
. Interacted with the SME's (Subject Matter Experts) and stakeholders to
get a better understanding of client business processes and gather
business requirements.
. Identified Use Cases from the requirements and wrote Use Case
Specifications.
. Created business process workflow diagrams (Activity diagrams) in
Visio.
. Integrated Requisite Pro with Clear Quest and Rose to provide all
teams visibility and maintain tractability among requirements, use
cases and change requests.
. Conducted JAD Sessions to develop an architectural solution that the
application meets the business requirements, resolve open issues, and
change requests.
. Monitored client expectations through client involvement and
communication throughout the lifecycle of the project; educated
clients and stakeholders on the benefits and risks associated with the
project.
Matria Healthcare
Dec2002-June 2004
JR. BUSINESS ANALYST
MATRIA HEALTHCARE IS A LEADING PROVIDER OF COMPREHENSIVE DISEASE
MANAGEMENT SERVICES FOR CHRONIC DISEASE, HIGH-COST EPISODIC CONDITIONS
AND CLINICAL HOMECARE SERVICES FOR HIGH-RISK PREGNANCIES. THE PROJECT
INVOLVED BUILDING A WEB BASED APPLICATION, AND WAS CREATED TO PROVIDE
ONLINE ACCESS TO THE COMPONENTS OF DISEASE MANAGEMENT PROGRAMS AND
STAGING PROCESS. THIS SYSTEM RECOMMENDED A TREATMENT BASED ON PATIENTS
STAGING INFORMATION AND THEN MATCHED THE PATIENT WITH APPROPRIATE
CLINICAL TRIAL AS RECOMMENDED BY PRACTICE GUIDELINES.
. Created questionnaire to gather user specific needs out of the
intranet System.
. Conducted user requirement analysis for the web-based application
using Rational Requisite Pro.
. Analyzed, documented, & managed all project requirements and changes
to requirements throughout the software development lifecycle using
Rational Requisite Pro.
. Reviewed and assessed the information gathered, defined key facts and
issues, identified potential problems and facilitated problem
resolution.
. Using detailed knowledge of application features and functions
assessed the scope and impact of business needs throughout analysis.
. Submitted status reports to the higher management on the progress of
the project on a regular basis.
. Conducted User Acceptance Testing.
. Played a key role in the planning, testing, and implementation of
system enhancements and conversions.
. Documented process flows, policies and procedures.
Total Bank
May2002-Oct 2002
JR. BUSINESS ANALYST
TOTAL BANK IS AN INDEPENDENT FINANCIAL INSTITUTION IN SOUTH FLORIDA
OFFERING A COMPREHENSIVE RANGE OF BUSINESS LIKE PERSONAL BANKING AND
FINANCIAL PRODUCTS AND SERVICES. THE PROJECT INVOLVED DEVELOPING AN
ONLINE BANKING SYSTEM WHERE THE CUSTOMERS CAN ACCESS THEIR ACCOUNTS,
VIEW PORTFOLIOS AND TRADE STOCKS-OPTIONS/MUTUAL FUNDS, BONDS. THE
APPLICATION ALSO PROVIDES DETAILED FINANCIAL ANALYSIS AND RESEARCH FOR
SECURITIES AND FIXED INCOME PRODUCTS TO INVESTORS.
. Responsible for collecting and classifying business requirements,
functional specifications, project schedules, documentation and test
plans, investigated user expectations.
. Worked with production staff to investigated and mapped detailed
current processes, examined gaps and failure points, performed root
cause analysis and develop functional requirements that supported
overall strategy, goals and objectives.
. Functioned as a liaison between the technical staff and the users
(staff and management). Also was responsible for communications
between Project Team and other related departments.
. Scheduled and conducted user interviews at both in-house and client
locations, gathering and analyzing requirements using Requisite Pro.
. Launched client facilitation meetings to gather requirements
(Inception phase), there after assisted tech leads in Analysis &
Design of architecture using OOAD approach using UML & Rational
Unified Process .
. Documented meeting minutes and archived it using Clear Case.
. Designed and developed project document templates based on SDLC
methodology.
. Analyze and design Use Case diagrams, Class diagrams, sequence
diagrams, used Visio to depict process flows and PowerPoint
presentations.
. Specified business structure to collaborated change control process
using Rational Clear Quest.
. Was involved in conducting User Acceptance Test (UAT)
Education
University of Southern California
MASTERS IN ENGINEERING MANAGEMENT - 2001
Manipal Institute of Technology
BACHELORS IN INDUSTRIAL AND PRODUCTION ENGINEERING - 2000