Marsida Keskin, LMT / FS **** Riomar St. Apt ***
Fort Lauderdale, FL 33304 Phone:631-***-****
acgkpa@r.postjobfree.com
Objective: To apply my knowledge, skills, and self motivation to exceed your expectations
while expanding your company's reputation.
Expertise: Licensed Massage and Facial Specialist:
Profound knowledge of professional spa services, spa management principles and
procedures.
Maintaining healthy skin from teen to maturity. Customize professional facial
treatments.
Facials: Vitamin C Facial, Anti-Aging Facial, Deep Cleanse Facial, Gentleman's
Facial, Back Facial, Aromatherapy.
Experienced in facial acupressure, body treatments and waxing services.
Product Knowledge: Decleor, Hylunia, Dr.Temp. Carita.
Western Modalities: Swedish, Deep Tissue and Lymphatic massage.
Eastern Modalities: Reflexology, Prenatal, Shiatsu, Hot Stone, Thai.
Licenses: Certificate of Massage Therapy : License # MA 61367
Esthetic License : License # FB 9740940
Experience: 2010 - Present NFC Amenity Managements
Miami, FL
High End Spa Manager/Director
Managed staff scheduling, payroll and trained over 30 employees.
Developed marketing strategies and organized over 20 customer welcoming events
to increase sales.
Promoted spa services through retail sales practices.
Trained and hired all Massage therapists and estheticians for the company.
Resourced and staffed to provide excellent spa service.
Ensured all equipment were used accurately.
Responsible for supervising the day-to-day operations of the spa.
Formulate policies and procedures for improving the operations in liaison with
the GM of the bldg. and VP spa division.
Maintain close contact with the guests, receiving feedback regarding operations.
Ensure the departments operational budget is in line and that all costs are
strictly controlled.
Ensure spa facilities are operating efficiently to achieve the highest possible
revenue and profit.
Ensure all employees adhere to the established standards of hygiene and
grooming.
Conduct daily briefing and monthly operational meetings for the entire team.
Coach, support, mediate disputes and complaints amongst employees.
Assist in the building of an efficient team of employees by striving to maintain
standards of excellence.
Conduct employee evaluations for all direct reports to review existing
performance and identify any areas for further development and improvement.
Ensure safety and security for guests as well as employees.
Monthly goal setting and actively interacting with all departments on a regular
basis as a part of the goal.
Ensure regular refresher course for the existing employees are conducted in
liaison with the training manager.
2013 - 2014 Waldorf Astoria
Orlando, FL
Massage Therapist
Providing clients with reflexology, Swedish, Hot stone, Pre-natal, Sports, and
deep tissue massage.
Provided safe and effective massage techniques. Designed specific sessions based
on client's needs.
Maintained professionalism and cleanliness of therapy rooms and common areas.
Maintained complete knowledge of and comply with all departmental policies and
procedure from guest greeting to guest check-out.
Qualificatio Ability to adapt to any working conditions, strong teamwork skills, strong
ns: communication skills. Positive, enthusiastic, and helpful attitude.
Demonstrated a pleasant and enthusiastic demeanor at all times.
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