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Sales Manager

Location:
United States
Posted:
November 01, 2014

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Resume:

Marsida Keskin, LMT / FS **** Riomar St. Apt ***

Fort Lauderdale, FL 33304 Phone:631-***-****

acgkpa@r.postjobfree.com

Objective: To apply my knowledge, skills, and self motivation to exceed your expectations

while expanding your company's reputation.

Expertise: Licensed Massage and Facial Specialist:

Profound knowledge of professional spa services, spa management principles and

procedures.

Maintaining healthy skin from teen to maturity. Customize professional facial

treatments.

Facials: Vitamin C Facial, Anti-Aging Facial, Deep Cleanse Facial, Gentleman's

Facial, Back Facial, Aromatherapy.

Experienced in facial acupressure, body treatments and waxing services.

Product Knowledge: Decleor, Hylunia, Dr.Temp. Carita.

Western Modalities: Swedish, Deep Tissue and Lymphatic massage.

Eastern Modalities: Reflexology, Prenatal, Shiatsu, Hot Stone, Thai.

Licenses: Certificate of Massage Therapy : License # MA 61367

Esthetic License : License # FB 9740940

Experience: 2010 - Present NFC Amenity Managements

Miami, FL

High End Spa Manager/Director

Managed staff scheduling, payroll and trained over 30 employees.

Developed marketing strategies and organized over 20 customer welcoming events

to increase sales.

Promoted spa services through retail sales practices.

Trained and hired all Massage therapists and estheticians for the company.

Resourced and staffed to provide excellent spa service.

Ensured all equipment were used accurately.

Responsible for supervising the day-to-day operations of the spa.

Formulate policies and procedures for improving the operations in liaison with

the GM of the bldg. and VP spa division.

Maintain close contact with the guests, receiving feedback regarding operations.

Ensure the departments operational budget is in line and that all costs are

strictly controlled.

Ensure spa facilities are operating efficiently to achieve the highest possible

revenue and profit.

Ensure all employees adhere to the established standards of hygiene and

grooming.

Conduct daily briefing and monthly operational meetings for the entire team.

Coach, support, mediate disputes and complaints amongst employees.

Assist in the building of an efficient team of employees by striving to maintain

standards of excellence.

Conduct employee evaluations for all direct reports to review existing

performance and identify any areas for further development and improvement.

Ensure safety and security for guests as well as employees.

Monthly goal setting and actively interacting with all departments on a regular

basis as a part of the goal.

Ensure regular refresher course for the existing employees are conducted in

liaison with the training manager.

2013 - 2014 Waldorf Astoria

Orlando, FL

Massage Therapist

Providing clients with reflexology, Swedish, Hot stone, Pre-natal, Sports, and

deep tissue massage.

Provided safe and effective massage techniques. Designed specific sessions based

on client's needs.

Maintained professionalism and cleanliness of therapy rooms and common areas.

Maintained complete knowledge of and comply with all departmental policies and

procedure from guest greeting to guest check-out.

Qualificatio Ability to adapt to any working conditions, strong teamwork skills, strong

ns: communication skills. Positive, enthusiastic, and helpful attitude.

Demonstrated a pleasant and enthusiastic demeanor at all times.

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