Ruben H. Ordonez

**** ***** *** ***** **. Unit *B - Greensboro, NC 27410

513-***-**** Home

513-***-**** Mobile

acgkoo@r.postjobfree.com

International Sales – Business Development Engineer

Chemical Engineer with proven success in International Sales and Technical Service. Effective account manager with cold calling and prospecting abilities. Experience managing multiple projects simultaneously. Computer literate: MS Office certified. Superior communication and presentation skills. Fluent in English, Spanish, Portuguese and French; basic knowledge of German.

PROFESSIONAL EXPERIENCE

Sales Manager for Latin America 2012 - Today

Novamelt Americas LLC, Archdale, NC: Hot melt adhesives for converting industries in the label, medical & Industrial tapes markets.

Generated new business in difficult and conflicting markets such as Venezuela and Argentina.

Rapidly took control of several accounts by proactively contacting customers and understanding their business status and needs.

Maximized agent contribution in Brazil and Mexico by improving communication and response time.

Improved management of development and customer complaint projects by utilizing Project Management techniques and coordinating multidisciplinary teams.

Sales Account Manager 2010 - 2012

Clopay Plastic Products, Mason, OH: Specialty films for the hygienic and medical markets, including breathable films.

Maintained consistent sales growth and high profit margins with large volume products.

Established efficient communication channels between multicultural groups by finding common grounds and benefits.

Improved work efficiency and business data communication by updating and cleaning forms and reports using advanced MS Office knowledge.

Reduced impact of large complaints by 50% by coordinating complex international trips with multidisciplinary groups for auditing and analyzing customer operations.

Re-activated prospecting in international markets.

Regional Sales Director USA 2010

VH Biotechnology, W . Palm Beach, FL: Enzyme base products for environmental improvement of industrial processes in the pulp and paper, civil and agricultural industries.

Started market research, prospecting and business development in the Midwest territory.

Led the process to get products approved and registered with OMRI (Organic Materials Review Institute) and the Ohio Department of Agriculture.

2005 – 2010

International Technical Service Representative

Spear Inc., Mason, OH: Spear is the world leader in pressure sensitive labels for the high volume beverage industry.

Supported sales increase of 500% in first 3 years by managing an average of 30 product development projects simultaneously with strategic customers such as Grupo Modelo, Femsa and Pepsi Americas.

Established efficient communication channels by successfully building and maintaining relationships with key Corporate and Operational Managers as well as floor personnel.

Provided superior added value to the customer by integrating full range of internal and external resources in order to develop products from initial concepts or ideas to commercial launch, including prototypes and samples.

Increased customer understanding of Technical Service objectives and procedures by creating and presenting innovative PowerPoint presentations.

2003 – 2005

Sales Director for Latin America

Atlantic Zeiser, W est Caldwell, NJ: Industrial high-security coding and personalization solutions for governments and industries such as printing, plastic card, telecom, pharmaceutical, banking, packaging, labels and cosmetics.

Significantly increased market coverage by reorganizing and training distribution channels in Brazil and Mexico.

Successfully motivated team by organizing meetings and training for the first time for Latin American agents.

Efficiently promoted new Brand Protection and Track & Trace Technologies by organizing participation for the first time in industry events in Brazil and Mexico.

2002 – 2003

Sales Manager for Southeastern USA and Latin America

Eltromat Electronics, Inc., Chesapeake, VA: Electronic print vision, print registration, color control and print quality control for flexographic CI, roto-gravure, in-line, and offset presses.

Increased prospect base by 300% in first year by bringing portfolio of contacts and networks.

Cleaned and updated customer database.

Increased Company’s exposure by speaking at international industry events.

Efficiently managed selection of two candidates for commercial representation in Brazil.

1997 – 2002

Technical Service Representative for Latin America

MacDermid Graphic Arts, Inc., Atlanta, GA: Photopolymer printing plates, plate processing equipment and offset blankets.

Successfully increased customer recognition and added value by running press fingerprint projects and implementing Color Management and SPC Support Programs.

Effectively communicated Company strengths by creating acclaimed presentations for customer training and international seminars.

Acted as a Judge in FTA packaging print awards.

Maintained high level of technical competence within the sales network by regularly organizing training sessions and meetings at headquarters.

1992 – 1997

Technical Sales Representative for Colombia, Venezuela and Ecuador

W .R. Grace & Co., Bogota, Colombia: Specialty chemicals for the graphic arts, textiles and packaging industries; coatings and sealants for the metal packaging industry and technical papers.

Increased sales from $500M to $2MM at a rate of 35%/year, penetrating monopolized markets.

Made first sales of Endura Technical Papers in the territory.

Named best salesman in Latin America.

EDUCATION

Bachelor of Science in Chemical Engineering, National University of Colombia, Bogota, 1990

Other training:

Microsoft Office 2007 Certification, 2010

Microsoft Project Manager 2007 – TechSkills, Cincinnati, 2010

Leadership, Business Development, Strategic Planning - RAC, Reading, PA. 2003.

Interpersonal Skills – AMA, 2002.

Kepner-Tregoe Problem Solving and Decision Making, Bogota, Colombia, 1992

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