ANTHONY BUI

El Monte CA• acgkon@r.postjobfree.com • 626-***-****

Career-focused and skilled in providing exemplary technical support within the Information

Technology and Networking field.

TECHNICAL SKILLS

(1)

• VoIP • STP • McAfee EPO 4 & 5

• Cisco Unified CM • Frame Relay • Footprint Ticketing

• PPP • Android Mobile

Console

• Cisco Jabber • VTP Devices

• Cisco VPN • iPhone 4 & 5

• Windows Imaging

• VM Ware Fusion • iPad Air & Mini

• Active Directory

• VLAN • MAC Imaging

• Office 2010/2013

• EIGRP • MAC OSX 10.8/10.9

• Windows XP/7/8

• OSPF • Lotus Notes

• Exchange Server

• RIPv2 • WiFi

2010

PROFESSIONAL EXPERIENCE

IT SERVICE DESK March 2014 -

Present

NATIONAL FOOTBALL LEAGUE / RANDSTAD Culver City,

CA

• Patching and replacing client Ethernet equipment

• Assisted Network Engineers by patching and labeling cables on switches

• Setup, managed, and configured Cisco IP Phones and voicemail

• Backing up and installing hardware/software

• Configured MAC OSX and Windows environment separately and simultaneously via VM Ware

• Imaged and configured MAC and Windows operating systems

• Create user and email profiles via active directory and Exchange Server 2010

• Troubleshoot and deployed PCs, MACs, printers, Android phones, Surface Tablets, iPhones, and iPads

• Remotely Pushed EPO 4 & 5 Policies via web based management console

• Consistent support of Windows Office 2013 and Outlook 2010/2013

• Create IT referencing knowledge documentation and articles

• Remote IT support during live on the field games via WebEx

• Wireless Support for PC and Mobile devices

IT SUPPORT TECHNICAN I May 2013 – March

2014

FARMERS INSURANCE / COMPUTER SCIENCE CORPORATION Chino,

CA

• Windows 7 Refresh Project; building and installation of desktops and laptops

• Provide basic troubleshooting assistance and ticket resolution for personal computer users.

• Support computer users with installation of basic hardware/software and networking components to

meet personal computer needs.

• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to

maintain proper functioning; resolves issues including contacting and assisting vendors.

• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify

and correct any problems.

• Assisted in building and deployment of 9,000 user computers around the U.S.

PC PHONE TECHNICIAN I August 2010 – May

2013

RAIDEN TECH City of Industry,

CA

• Windows server 2008 active directory, file folder security, and group policy management

• Microsoft environment support and troubleshooting of desktops, laptops, printers

• Effectively maintain organizational computers, to include the installation of hardware and software,

and ensure that all computers received their required updates.

• Extend troubleshooting on MS Word, Excel, Outlook, and PowerPoint.

• Applications and OS support (Windows, MS Office, Windows XP, 7)

• Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while

ensuring optimal workstation performance

EDUCATION AND CERTIFICATIONS

PROFESSIONAL TRAINING AND CERTIFICATIONS

• CCNA Routing and Switching (CSCO12680704) October

2014

• CCNA Security (In Progress)

• A+ Certified

BACHELOR OF ARTS – POLITICAL SCIENCE January

2012

California State University, Los Angeles

TECHNICAL REFERENCES

Michael Coddington

661-***-****

Andy Nguyen

626-***-****

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