Shannon McCormick

**** ********* *******

Brooklyn Park, MN

651-***-****

acgko8@r.postjobfree.com

Summary: Over 10 years experience in administrative and customer service

positions as well as property management experience. I have solid working

knowledge of Microsoft programs including: Excel, Word, Power Point, and

Outlook, and Yardi software. Recognized as "Team Player".

Experience:

Melrose Gates Apartments

Brooklyn Park, MN

Property Manager

12/2013 to Present

Managed a staff of four maintenance people, five caretakers and one

leasing agent.

Executed daily operations of the leasing office.

Maintained records of rentals, upcoming rentals, renewals, maintenance, and

property availability.

Investigated complaints, disturbances and violations, and resolved

problems, following management rules and regulations.

Directed collection of monthly rental fees, and deposits.

Directed and coordinated the activities of the maintenance staff and

contract personnel.

Marketed vacant space to prospective tenants through showings, advertising,

and other methods.

Conferred regularly with residents to ensure their needs are being met.

Negotiated the rent, lease terms, and security deposit, and completed and

reviewed appropriate documents and forms.

Successfully handled monthly rent banking.

Acted as liaisons between the owners and tenants and vendors.

Determined and certified the eligibility of prospective tenants,

following government regulations and company policy.

Responsible for community flyers and notifications.

Reviewed rents to ensure that they are in line with rental markets.

Planned, scheduled, and coordinated general maintenance, major repairs, and

remodeling projects for residential properties.

Met with prospective tenants to show properties, explained terms of

occupancy, and provided information about local areas.

East Village Apartments via Vision Staffing

Minneapolis, MN

Leasing Agent

10/2013 to 12/2013

Met with prospective tenants to show properties, explained terms of

occupancy, and provided information about local areas.

Executed daily operations of the leasing office.

Maintained records of rentals, upcoming rentals, renewals, maintenance, and

property availability.

Investigated complaints, disturbances and violations, and resolved

problems, following management rules and regulations.

Directed collection of monthly rental fees, and deposits.

Directed and coordinated the activities of the maintenance staff and

contract personnel.

Marketed vacant space to prospective tenants through showings, advertising,

and other methods.

Conferred regularly with residents to ensure their needs are being met.

Acted as liaisons between on-site managers and tenants and owners.

Determined and certified the eligibility of prospective tenants, following

government regulations and company policy.

Proccessed rental applications and background checks.

Was responsible for community flyers, newsletters and notifications.

Responded to written and telephone requests for rentals.

Reviewed rents to ensure that they are in line with rental markets.

Planned, scheduled, and coordinated general maintenance, major repairs, and

remodeling projects for residential properties.

"Shopped" the competition.

Roanne Richardson, Counselor Realty

Brooklyn Park, MN

Administrative Assistant

06/2004 to 04/2013

Aided Roanne in the daily operations of buying and selling homes for

clients.

Office services included faxing, filing, answering phones, response to

email and voicemail.

Studied management methods in order to improve workflow, simplify reporting

procedures and implement cost reductions.

Was instrumental in organizing the office and the filing system.

Analyzed filing systems, forms control, office layout, budgetary

requirements and performance standards to create new systems and revise

established procedures.

Coordinated the collection and preparation of home listings and purchase

agreements.

Met with clients to establish their requirements and wants/needs.

Hosted open houses and showings.

Prepared reports including comparison summaries, market analysis, and

property brochures.

Directed services, such as maintenance, painting, carpet, inspections,

staging, repair, supplies, mail and files.

Compiled, stored and retrieved management data, using computer.

Shadow Hills Estates

Plymouth, MN

Leasing Agent, Administrative Assistant

10/2006 to 10/2007

Executed daily operations of the leasing office.

Maintained records of rentals, upcoming rentals, renewals, maintenance, and

property availability.

Investigated complaints, disturbances and violations, and resolved

problems, following management rules and regulations.

Directed collection of monthly rental fees, and deposits.

Directed and coordinated the activities of the maintenance staff and

contract personnel.

Marketed vacant space to prospective tenants through showings, advertising,

and other methods.

Conferred regularly with residents to ensure their needs are being met.

Negotiated the rent, lease terms, and security deposit, and completed and

reviewed appropriate documents and forms.

Successfully handled monthly rent banking.

Acted as liaisons between on-site managers and tenants and owners.

Determined and certified the eligibility of prospective tenants, following

government regulations and company policy.

Responsible for community flyers and notifications.

Responded to written and telephone requests for rentals.

Reviewed rents to ensure that they are in line with rental markets.

Planned, scheduled, and coordinated general maintenance, major repairs, and

remodeling projects for residential properties.

Met with prospective tenants to show properties, explained terms of

occupancy, and provided information about local areas.

Minikahda Court Apartments

St. Louis Park, MN

Leasing Agent/ Caretaker

10/2003 to 1/2005

Executed daily operations of building and grounds up-keep.

Inspected grounds and facilities routinely to determine necessity of

maintenance and cleaning.

Conferred regularly with residents to ensure their needs are being met.

Successfully handled planning, coordination and execution of monthly turn-

overs and quick-turns.

Cleaned common areas, changed light bulbs, and made minor property repairs.

Responsible for cleaning vacant apartments in coordination with the

maintenance staff.

Purchased building and maintenance supplies, equipment, and furniture.

Met with prospective tenants to show apartments, explained terms of the

lease, and provided information about the local area.

Successfully planned the National Night Out Party.

Education:

North Hennepin Community College

Brooklyn Park,

MN

2007-2009

References: Available upon request

Contact this candidate