Mureeze Durrant

*** * **** ******, ********, NY *1226

E: acgknk@r.postjobfree.com P: 917-***-****

Qualifications:

Executive Receptionist with over 10 years of experience supporting senior

executives. Areas of expertise include guest assistance, call screening,

service coordination, meeting room scheduling, and expense tracking.

Responsible, detail oriented with strong organizational, analytical,

problem solving, communication, and relationship management skills.

Proficient in Microsoft Office applications

Employment:

Quirky.com 6/2014 -

6/2014

Receptionist/Administrative Assistant (Contract)

. Opened the office, sign for packages, sort the mail

. Welcomed all guests, making them feel comfortable

. Assisted with light bookkeeping projects and general admin support:

travel arrangements, calendar management, setting up meetings, filing,

and answering phones.

. Ensured knowledge of staff movements throughout the day

. Maintained the appearance of the reception area

. Maintained accurate inventory for the Quirky showroom

Infinia Group, LLC

10/2011 - 10/2013

Administrative Assistant/Receptionist

. Responsible for answering and directing phone calls to appropriate

parties as well as greeted and assisted all visitors and employees.

. Provided administrative support to the office and back up to Office

Manager when needed.

. Prepared and edited correspondence, communications, presentations and

other documents

. Scheduled and maintained conference room bookings.

. Opened, sorted and prioritized mail. Arrange pick up and delivery of

materials as required.

. Office Management - ordering office supplies, budgeting, deal with

building management, etc.

. Managed executives' schedules, appointments, and travel arrangements.

. Prepared expense reports for all employees

. Maintained databases.

. Arranged and coordinate meetings and events

. Handled sensitive and/or confidential documents and information.

. Maintained records through filing, retrieval, retention, storage,

coding, updating and destruction.

. Typed and proofread routine correspondence and documents.

Apple Bank for Savings

5/2007 - 9/2011

Executive Receptionist

. Managed the company's main reception area for our Headquarters /

Executive Offices.

. Greeted and directed all visitors, including vendors, high profile

clients, job candidates and customers.

. Coordinated complex meetings and conference room scheduling.

. Managed catering for all meetings and main events.

. Accepted and directed incoming/outgoing mail.

. Ensured completion of paperwork, sign-in and security procedures.

. Handled incoming calls and special administrative projects

. Assisted Executive Assistants with ad hoc projects, including word-

processing, data entry and Internet research tasks.

. When Chairman's personal Executive Assistant is out of the office,

provided full coverage for his desk.

Universal Online Promotions

2006

Account Executive

. Achieved 20% growth in assigned account responsibility.

. Responsible for high customer retention.

. Worked closely and provided sales and support to Quill office supplies

customers.

. Acted as primary liaison with customer throughout sales process,

maintaining contact to resolve concerns and ensure satisfaction.

. Assisted manager with overall duties, including training new hires and

management trainee.

New York City Transit, New York, NY

1998 - 2006

Customer Service Specialist II

. Given responsibility of training all new hires on appropriate phone

etiquette along with proper procedures on handling customers.

. Reviewed and responded to customer service commendations and

complaints.

. Quickly and effectively solved customer challenges.

. Maintained quality control/satisfaction records, constantly seeking

new ways to improve customer service.

. Processed and replaced lost and malfunctioned Metro cards.

. Provided customers with subway and bus schedules.

. Assisted customers with their itinerary requests and travel concerns

within an inbound call center and also at the Grand Central Satellite.

. Processed reduced fare applications.

. Planned outreach efforts for consumer forums, conventions and street

fairs.

Education

State University at Albany, Albany, NY 1994-

1996

Fordham University, New York, NY (still

pursuing)

Major: English/Communications

Contact this candidate