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Customer Service Administrative Assistant

Location:
Trenton, NJ
Posted:
October 31, 2014

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Resume:

Shanté L. Waters

** ****** ****** 609-***-****

Trenton, NJ 08638 acgkmn@r.postjobfree.com

OBJECTIVE

To obtain a challenging management position where my knowledge and skills can be extracted for a shared

purpose to achieve the overall company’s goals while adding to the organization’s success

EDUCATION

Berkeley College, New York, NY - Bachelor of Business Administrative Degree

Major: Marketing and Management

Achievements/Awards

*Berkeley College’s Dean’s List

*S.O.R.A License

PROFESSIONAL EXPERIENCE

Better Community Housing of Trenton, Inc., Trenton, NJ 2014 - Present

Front Desk Administrative Assistant Volunteer

• Provide ongoing office administrative support

• Answer, screen, and transfer inbound phone calls, taking messages when necessary

• Direct visitors and clients to their destination

• Verify and document payments received from homeowners

• Maintain hard copy filing systems as well as creating Excel spreadsheets

• Prepare written or typed responses, memos, and flyers to routine enquiries

• Fax and or copy confidential documents

• Sort and distribute mail

Aramark Inc., Trenton, NJ 2013 - 2013

Finance Administrative Assistant

• Processed and completed all invoices using Invoice Tracker Checklist in MTK

• Communicated with Production Supervisors for missing invoices via email or in person

• Assembled and recorded daily cash deposits from site in designated log

• Prepared cash packets e.g. deposit slips, P.O.S reports for each public school

• Assisted with and tracked cash audits for all school buildings

• Followed up daily with site managers and lead cashiers on missing or inaccurate cash deposits

• Print and distribute student rosters to schools, also received and refilled school binders

• Prepared paychecks for distribution every other week in binders/ collected paycheck tracking sheets

Wells Fargo, Hamilton, NJ 2010 - 2012

Bank Teller

• Responsible for completing financial transactions for banking customers

• Received checks and cash for deposits, performed withdrawals, verified amounts, and checked accuracy

of counter slips

• Examined checks for endorsements, verified other information such as dates, bank names, identification

of the persons receiving payments and the legality of the documents

• Performed daily duties which includes balancing cash drawer, coin vault, and ATM

• Performed clerical tasks such as typing and filing

• Maintained great customer service while working as a team member, also trained new employees

• Sold products or services such as gift cards, savings bonds, money orders, and cashier's checks

• Processed mortgage, loan, or bill payments, verifying payment dates and amounts due

• Helped make financial services more convenient for customers, like setting them up with online services

Cosmo- Prof, Mercerville, NJ 2009 - 2010

Inside Sales Representative

• Oversaw two staff members while manager was on vacation- duties included reconciliation of funds,

signing and completing daily paperwork, print e-mails, and make bank deposits

• Assisted customers by directing them to products and explaining product features and benefits

• Exceeded weekly sales goals and Promotional Sales Objectives

• Recorded all purchases in the Point-of- Sale system and handle all monetary transactions such as sales,

returns and exchanges accurately and effectively

• Priced merchandise and stocked shelves

• Pulled merchandise from shelves or stockroom to fill customer’s orders

• Performed store housekeeping duties to maintain good store appearance

• Assisted with visual merchandising in accordance with store standard guidelines

• Opened and closed store as required

Rebecca Taylor Inc., New York, NY 2009 - 2009

Product Development Intern

• Designed departmental charts and tracking materials – produced line sheet updates, lab dip reports,

allocations charts and prototype development charts

• Development Support- assisted in photocopying and scanning reference details to send to suppliers for

development of techniques or sourcing support

• Constructed and maintained presentation and color boards, as well as trim and fabric research boards

• Cut, dyed and labeled all materials for distribution to local and offshore factories

• Assisted with garment hand work- sewing on buttons, labels, tags, unpicked seams and steamed garments

• Assisted models backstage at runway shows during New York’s Fashion Week

• Performed Internet Research- Researched garments from competitor brands for price point and fit analysis

• Coordinated material request sheets and assisted in pulling fabrics for tailoring samples, off shore

samples, and duplicates

• Shipped and invoiced merchandise, managed inventory, delivered and picked up packages from local

vendors



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