MARK LABELL

**** * ***** ** **** 623-***-****

Phoenix, AZ 85083

acgkm1@r.postjobfree.com

Technical SKILLS

Windows 7,8 & XP, Macintosh OS, VMware, Microsoft Office, Microsoft

Access, MSFT SQL Server, Active Directory, Citrix, MSFT Exchange, AS 400,

Project Mgmt & CRIT (Computer Remote Information Tool), Voip, Kronos,

Service desk, HP Service Mgr & Business Administration.

PROFESSIONAL EXPERIENCE

Information Technology Analyst III 2012-

Present

State of Arizona Department of Economic Security

. Assisted with data security issues including active directory issues

. Ran Service desk and trained users in remote access

. Provide Quality Assurance & Prepared statistical reports

. Increased productivity by 70%

. Provide Technical Support for all users for both internal and external

users including vendors

. Technical Project management (SDLC)

. Tests new production releases, Research complex Data issues

. Application integration and regression testing

. Go to person for various Projects

. 2nd/3rd Tier desktop lan support Monitor and resolve desktop issues

. Installation, migration and configuration of standard software

. Handled escalated calls with various issues

Operations/ Financial Analyst III 2007 -

2012

Charles Schwab & Company, Phoenix, AZ

. Managed/ Supervised retail offshore team 120 operation

representatives

. Responsible for the accuracy of the gain/loss page on Schwab.com

. Responsible for Compliance Audits that were being updated by offshore

team

. Updated weekly accounting method changes

. Quality Assurance on Rebill reports to ensure the trades were properly

being reflected

. Assisted in training all new hires.

2nd Level Senior Technical Support III 1999 - 2007

Charles Schwab & Company, Phoenix, AZ

. Managed and supervised the daily operations and support of the IT Help

Desk

Manage and supervise Help Desk staff and ensure adequate coverage for

all shifts

Key member in the Identity theft/ Fraud detection team ( FDS team) As

well as trained new hires in the FDS system

. Provide Technical support internal and external for all customers.

. Responsibilities include troubleshoot, diagnosed, and repaired complex

hardware and software, peripheral devices, and network problems.

. Provide Troubling shooting and solutions for all Windows OS, Macintosh

& PDA systems

. 2nd/3rd Tier desktop LAN\WAN support Monitor and resolve desktop

issues

. Primary point of contact and manager for all security related

operation, maintenance & support

. Provided remote service for all technical issues

. Bitlocker Administration and Monitoring

. Earned EIS Award (excellence in service) Highest award from company

2002

EDUCATION

BAchELOR of Science DEGREE Computer Information Systems Arizona State

University 1991

Associates Degree Computer Information Systems Collins College

1989

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