Michelle Myra

**** *********** *******, ********,**

K7P 2E5

613-***-****

acgkm0@r.postjobfree.com

Please accept this letter as an application for a position within your company, I have enclosed a

resume for your consideration and review and would like to draw your attention to the following

points:

* I have 20 years of sales experience including owning and managing businesses

* I'm assertive, competitive, hardworking and independently motivated. I pay attention to detail

and have proven sales and customer service excellence

* Sales are my passion as well as helping others. I am inspiring, communicate clearly and I am a

good listener.

* I'm outgoing, honest and real. I'm committed to health and wellness as well as surpassing any

expectations handed to me.

Previous employers will support my claim of being a resourceful and gifted in sales/ customer

service. Thank you for your consideration; you may reach me to arrange an interview or to

discuss my qualifications any time.

Work Experience

CLV Group, Bellville/Trenton ON

Role: Rental Agent, 2011 - 2014

As a Rental Agent I serviced their client base and promoted their service, amenities and new

lifestyle options. My duties included:

•Provided information to current and future clients using exceptional customer care skills.

•Provided necessary and proactive administrative support to ensure efficient processing of

applications and correspondence.

•Professionally and proactively handled all inquiries and maintained regular contact with the

resident community to ensure complete follow up and resolution.

•Organized and participated in “Resident Community Events”.

•Showed suites and focused on closing the sale.

•Prepared and posted advertisements on Kijiji on a daily basis.

•Accepted rental applications for review and approval.

•Inspected suites to ensure CLV’s quality standards are met.

•Used internal systems to collect, record and track activities and items of benefit or concern

to our clients.

•Maintained client records by updating account information.

•Prepared reports with the objective of improving and tailoring services for our clients.

•Contributed to a positive team environment by supporting team members.

LA Weight Loss, Calgary AB

Role: Program Director, 2008 - 2010

As program director I was responsible for enrolling new clients, which meant motivating them to

make that first step in changing their life. Through my constant coaching and follow up I kept

clients focused and happy. My duties included:

•Conversed with clients who have lost their way and potential clients who didn't get started.

•Lead sales training through conference calls which included six different centres in Western

Canada.

•Conducted marketing events and open houses which always increased revenue.

•Handled customer service issues, both good and bad I had no trouble calming any situation

down and coming up with a suitable resolution.

•Followed up with potential clients who didn't buy from other staff and conduct a customer

service survey in order to get that person back in centre as well as to know where staff

needed more training.

•Achieved highest sales numbers monthly for the two years straight.

•Achieved a 93% closing rate not just on consultations but RTA 's and no sales.

Herbal Magic, Calgary,AB

Role: Centre Director, 2003 - 2008

As Centre Director I was responsible for making sure all aspects of the business were ran

effectively and on budget. I empowered staff to be confident in everything they did by holding

weekly one on one focus meetings and keeping notes on each staff in order to prepare "feedback"

on their previous weeks' performance and to let them express any questions or concerns. My

duties included:

•Managed two locations in Calgary. (Both locations grew considerably while I was there).

•Traveled to attend corporate seminars, trained on new policies and procedures then brought

back in centre to train staff.

•Scheduled staff.

•Prepared monthly sales reports as well as any incident, communication and disciplinary

reports.

•Coached, motivated and communicated with the team in order for them to be successful.

•Set up daily, weekly sales goals and targets and tried to always be positive by turning little

achievements into a “big deal" which only bettered the team as a whole.

Education

Grade 12 Regiopolis Notre Dame

St Lawrence College General Arts and Science in Nutrition

References from past employers are available on request.

Contact this candidate