Maurice Joseph Mendoza

Simi Valley, CA 805-***-**** acgklp@r.postjobfree.com

Computer Support Technician

Currently pursuing an Associate Degree for Networking Systems and CompTIA

Network + Certification Growing information technology specialist with an

increasing knowledge of computer hardware and software Experience

providing customer technical support for Dell Computers

Configures/Installs pc-printer hardware and software Diagnostics,

troubleshooting and problem solving.

CompTIA A+ Certificate Information Technology Certificate

Installing-Upgrading Hardware Data Backup-Recovery Basic Network

Troubleshooting

(TCP/IP, DHCP, DNS) Router Configuration Diagnostics

Windows XP, Vista and 7 Software Installation - Configuration

Upgrades Selection

Organized Diplomatic Efficient Detailed Fast Learner

Professional Experience

Customer Service, Shuttle Services, Philippines

05/2010 - 10/2012

School Bus Service Operator

. Oversaw marketing building significant clientele

. Maintained professional rapport with students

. Built trusting relationships with parents

Manager-Operator, Raine Marketing, Philippines

02/2005 - 03/2010

Sea Food Distribution

. Handled marketing and account set up

. Budgeted, Sourced and Shipped Product

. Bargained for best pricing minimizing overhead costs

Computer Help Desk Support, Sitel, Philippines

08/2004 - 01/2005

Dell Computer Call Center

. Established easy rapport with customers in a high call volume

environment

. Computer diagnostics and trouble shooting

. Assisted customers in resolving specific hardware issues

Branch Trader, Intra-Invest Securities Inc, Philippines

09/1995 - 10/1997

Securities Investment Firm

. Worked on team to set up four branches all over the Philippines

. Involved with research, planning, administration and customer

relations

. Provided crisis management

Education

Associate Degree in IT and Networking Systems, Laurus College, Oxnard, CA

2014 - present

Information Technology and Service Professional Certificate, Laurus

College, Oxnard, CA, (GPA 4.0) 2013 - 2014

Honors Diploma - Computer Programming, NIIT, Alabang, Philippines

2000 - 2002

A.B. - International Studies, Xavier University, Cagayan de Oro,

Philippines 1991 - 1997

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