Customer Service Manager
Resume:
Barbara Hulin
Clackamas OR *****
Summary of Qualifications:
** ***** ** ******** ******* Management
* ***** **** ****** ***********
* **ars as an Instructor/Trainer/Manager of
Other areas of strength include:
. Employee recruiting, hiring and training
. Demonstrated strengths in teambuilding
. Data analysis & analytical problem solver
. Experience in planning and scheduling
. Implemented cost saving control
. US Export Control Compliance (BIS and ITAR)
. Implemented various process improvement programs
. Document management experience
. Read blue prints, understand tolerencing
. ISO 9001:2008 protocol and maintenance
. Kaizen/Lean Manufacturing/ 5-S Organization
. SOX and J-SOX (Established and monitoring of Key Controls)
. Inventory monitoring
. Bring motivation skills to bring out the best in people
. Quality/processing control
. Supervised between 3-30 employees at a time
. Union and non-union shop experience
. Computer Literate: Microsoft Outlook, Word, Excel, Power Point
"We are all faced with a series of great
opportunities brilliantly disguise as impossible
situations" Unknown
Employers:
Toyo Tanso USA, Inc. Troutdale, OR 1998-
current
Customer Service/Export Control Manager
Kaiser Permanente NW Region, Portland, OR 1996-1998
Member Services Rep
Reason for leaving; Found management position
Lazar Industries East, Inc. Siler City, NC 1992-1996
Customer Service Supervisor/Production
Reason for leaving: Moved back to Oregon
Windrift Furniture Gallery. Greensboro, NC 1990-1992
Customer Service/Warehouse Manager
Reason for leaving: Company went Bankrupt
American Pipe and Plastics Inc. Fountain Inn, SC 1987-1990
Traffic Manager/Customer Service Manager
Reason for leaving: Family moved to North Carolina
AT&T Information Systems/Pacific NW Bell 1984-1987
Manager of Instructors
Reason for leaving: Family moved to South Carolina
Job Responsibilities (current)
* Assign and coordinate and supervised the daily activities of 5 csr's.
* Ensuring the timely and accurate processing of all orders, customer
specifications and quotes. * Develop departmental goals and objectives.
* Functioned as the liaison between the Sales/Marketing team and all other
departments within
the organization. (Scheduling, Engineering, Production, Shipping and
Accounting)
* Established and maintained all documentation and processes necessary to
preserve ISO- 9001:2008 Certification.
*Generated report summarizing statistics.
* Responsible for ensuring the integrity and timely disposition of all
Return Material
Authorization (RMA) process and Credit Memos.
* Prepared monthly summaries of these activities.
* Provided initial training to all new employees in the department.
* Responsible for On Time Delivery, company objective.
* Initiated disciplinary action and corrective action plans with
subordinates.
* Evaluated performance levels of employee.
* Develop necessary training materials to insure up to date handling of
products.
* Monitor departments schedule towards staffing and hours.
* Communicate with other departments to pro-actively raise levels of
interaction.
Barbara Hulin
14030 SE 132nd
Clackamas OR 97015
Summary of Qualifications:
25 years in Customer Service Management
20 years in Manufacturing
5 years call center environment
3 years as an Instructor/Trainer/Manager of
Other areas of strength include:
. Employee recruiting, hiring and training
. Demonstrated strengths in teambuilding
. Data analysis & analytical problem solver
. Experience in planning and scheduling
. Implemented cost saving control
. US Export Control Compliance (BIS and ITAR)
. Implemented various process improvement programs
. Document management experience
. Read blue prints, understand tolerencing
. ISO 9001:2008 protocol and maintenance
. Kaizen/Lean Manufacturing/ 5-S Organization
. SOX and J-SOX (Established and monitoring of Key Controls)
. Inventory monitoring
. Bring motivation skills to bring out the best in people
. Quality/processing control
. Supervised between 3-30 employees at a time
. Union and non-union shop experience
. Computer Literate: Microsoft Outlook, Word, Excel, Power Point
"We are all faced with a series of great
opportunities brilliantly disguise as impossible
situations" Unknown
Employers:
Toyo Tanso USA, Inc. Troutdale, OR 1998-
current
Customer Service/Export Control Manager
Kaiser Permanente NW Region, Portland, OR 1996-1998
Member Services Rep
Reason for leaving; Found management position
Lazar Industries East, Inc. Siler City, NC 1992-1996
Customer Service Supervisor/Production
Reason for leaving: Moved back to Oregon
Windrift Furniture Gallery. Greensboro, NC 1990-1992
Customer Service/Warehouse Manager
Reason for leaving: Company went Bankrupt
American Pipe and Plastics Inc. Fountain Inn, SC 1987-1990
Traffic Manager/Customer Service Manager
Reason for leaving: Family moved to North Carolina
AT&T Information Systems/Pacific NW Bell 1984-1987
Manager of Instructors
Reason for leaving: Family moved to South Carolina
Job Responsibilities (current)
* Assign and coordinate and supervised the daily activities of 5 csr's.
* Ensuring the timely and accurate processing of all orders, customer
specifications and quotes. * Develop departmental goals and objectives.
* Functioned as the liaison between the Sales/Marketing team and all other
departments within
the organization. (Scheduling, Engineering, Production, Shipping and
Accounting)
* Established and maintained all documentation and processes necessary to
preserve ISO- 9001:2008 Certification.
*Generated report summarizing statistics.
* Responsible for ensuring the integrity and timely disposition of all
Return Material
Authorization (RMA) process and Credit Memos.
* Prepared monthly summaries of these activities.
* Provided initial training to all new employees in the department.
* Responsible for On Time Delivery, company objective.
* Initiated disciplinary action and corrective action plans with
subordinates.
* Evaluated performance levels of employee.
* Develop necessary training materials to insure up to date handling of
products.
* Monitor departments schedule towards staffing and hours.
* Communicate with other departments to pro-actively raise levels of
interaction.
Barbara Hulin
14030 SE 132nd
Clackamas OR 97015
Summary of Qualifications:
25 years in Customer Service Management
20 years in Manufacturing
5 years call center environment
3 years as an Instructor/Trainer/Manager of
Other areas of strength include:
. Employee recruiting, hiring and training
. Demonstrated strengths in teambuilding
. Data analysis & analytical problem solver
. Experience in planning and scheduling
. Implemented cost saving control
. US Export Control Compliance (BIS and ITAR)
. Implemented various process improvement programs
. Document management experience
. Read blue prints, understand tolerencing
. ISO 9001:2008 protocol and maintenance
. Kaizen/Lean Manufacturing/ 5-S Organization
. SOX and J-SOX (Established and monitoring of Key Controls)
. Inventory monitoring
. Bring motivation skills to bring out the best in people
. Quality/processing control
. Supervised between 3-30 employees at a time
. Union and non-union shop experience
. Computer Literate: Microsoft Outlook, Word, Excel, Power Point
"We are all faced with a series of great
opportunities brilliantly disguise as impossible
situations" Unknown
Employers:
Toyo Tanso USA, Inc. Troutdale, OR 1998-
current
Customer Service/Export Control Manager
Kaiser Permanente NW Region, Portland, OR 1996-1998
Member Services Rep
Reason for leaving; Found management position
Lazar Industries East, Inc. Siler City, NC 1992-1996
Customer Service Supervisor/Production
Reason for leaving: Moved back to Oregon
Windrift Furniture Gallery. Greensboro, NC 1990-1992
Customer Service/Warehouse Manager
Reason for leaving: Company went Bankrupt
American Pipe and Plastics Inc. Fountain Inn, SC 1987-1990
Traffic Manager/Customer Service Manager
Reason for leaving: Family moved to North Carolina
AT&T Information Systems/Pacific NW Bell 1984-1987
Manager of Instructors
Reason for leaving: Family moved to South Carolina
Job Responsibilities (current)
* Assign and coordinate and supervised the daily activities of 5 csr's.
* Ensuring the timely and accurate processing of all orders, customer
specifications and quotes. * Develop departmental goals and objectives.
* Functioned as the liaison between the Sales/Marketing team and all other
departments within
the organization. (Scheduling, Engineering, Production, Shipping and
Accounting)
* Established and maintained all documentation and processes necessary to
preserve ISO- 9001:2008 Certification.
*Generated report summarizing statistics.
* Responsible for ensuring the integrity and timely disposition of all
Return Material
Authorization (RMA) process and Credit Memos.
* Prepared monthly summaries of these activities.
* Provided initial training to all new employees in the department.
* Responsible for On Time Delivery, company objective.
* Initiated disciplinary action and corrective action plans with
subordinates.
* Evaluated performance levels of employee.
* Develop necessary training materials to insure up to date handling of
products.
* Monitor departments schedule towards staffing and hours.
* Communicate with other departments to pro-actively raise levels of
interaction.
Barbara Hulin
14030 SE 132nd
Clackamas OR 97015
Summary of Qualifications:
25 years in Customer Service Management
20 years in Manufacturing
5 years call center environment
3 years as an Instructor/Trainer/Manager of
Other areas of strength include:
. Employee recruiting, hiring and training
. Demonstrated strengths in teambuilding
. Data analysis & analytical problem solver
. Experience in planning and scheduling
. Implemented cost saving control
. US Export Control Compliance (BIS and ITAR)
. Implemented various process improvement programs
. Document management experience
. Read blue prints, understand tolerencing
. ISO 9001:2008 protocol and maintenance
. Kaizen/Lean Manufacturing/ 5-S Organization
. SOX and J-SOX (Established and monitoring of Key Controls)
. Inventory monitoring
. Bring motivation skills to bring out the best in people
. Quality/processing control
. Supervised between 3-30 employees at a time
. Union and non-union shop experience
. Computer Literate: Microsoft Outlook, Word, Excel, Power Point
"We are all faced with a series of great
opportunities brilliantly disguise as impossible
situations" Unknown
Employers:
Toyo Tanso USA, Inc. Troutdale, OR 1998-
current
Customer Service/Export Control Manager
Kaiser Permanente NW Region, Portland, OR 1996-1998
Member Services Rep
Reason for leaving; Found management position
Lazar Industries East, Inc. Siler City, NC 1992-1996
Customer Service Supervisor/Production
Reason for leaving: Moved back to Oregon
Windrift Furniture Gallery. Greensboro, NC 1990-1992
Customer Service/Warehouse Manager
Reason for leaving: Company went Bankrupt
American Pipe and Plastics Inc. Fountain Inn, SC 1987-1990
Traffic Manager/Customer Service Manager
Reason for leaving: Family moved to North Carolina
AT&T Information Systems/Pacific NW Bell 1984-1987
Manager of Instructors
Reason for leaving: Family moved to South Carolina
Job Responsibilities (current)
* Assign and coordinate and supervised the daily activities of 5 csr's.
* Ensuring the timely and accurate processing of all orders, customer
specifications and quotes. * Develop departmental goals and objectives.
* Functioned as the liaison between the Sales/Marketing team and all other
departments within
the organization. (Scheduling, Engineering, Production, Shipping and
Accounting)
* Established and maintained all documentation and processes necessary to
preserve ISO- 9001:2008 Certification.
*Generated report summarizing statistics.
* Responsible for ensuring the integrity and timely disposition of all
Return Material
Authorization (RMA) process and Credit Memos.
* Prepared monthly summaries of these activities.
* Provided initial training to all new employees in the department.
* Responsible for On Time Delivery, company objective.
* Initiated disciplinary action and corrective action plans with
subordinates.
* Evaluated performance levels of employee.
* Develop necessary training materials to insure up to date handling of
products.
* Monitor departments schedule towards staffing and hours.
* Communicate with other departments to pro-actively raise levels of
interaction.
Barbara Hulin
14030 SE 132nd
Clackamas OR 97015
Summary of Qualifications:
25 years in Customer Service Management
20 years in Manufacturing
5 years call center environment
3 years as an Instructor/Trainer/Manager of
Other areas of strength include:
. Employee recruiting, hiring and training
. Demonstrated strengths in teambuilding
. Data analysis & analytical problem solver
. Experience in planning and scheduling
. Implemented cost saving control
. US Export Control Compliance (BIS and ITAR)
. Implemented various process improvement programs
. Document management experience
. Read blue prints, understand tolerencing
. ISO 9001:2008 protocol and maintenance
. Kaizen/Lean Manufacturing/ 5-S Organization
. SOX and J-SOX (Established and monitoring of Key Controls)
. Inventory monitoring
. Bring motivation skills to bring out the best in people
. Quality/processing control
. Supervised between 3-30 employees at a time
. Union and non-union shop experience
. Computer Literate: Microsoft Outlook, Word, Excel, Power Point
"We are all faced with a series of great
opportunities brilliantly disguise as impossible
situations" Unknown
Employers:
Toyo Tanso USA, Inc. Troutdale, OR 1998-
current
Customer Service/Export Control Manager
Kaiser Permanente NW Region, Portland, OR 1996-1998
Member Services Rep
Reason for leaving; Found management position
Lazar Industries East, Inc. Siler City, NC 1992-1996
Customer Service Supervisor/Production
Reason for leaving: Moved back to Oregon
Windrift Furniture Gallery. Greensboro, NC 1990-1992
Customer Service/Warehouse Manager
Reason for leaving: Company went Bankrupt
American Pipe and Plastics Inc. Fountain Inn, SC 1987-1990
Traffic Manager/Customer Service Manager
Reason for leaving: Family moved to North Carolina
AT&T Information Systems/Pacific NW Bell 1984-1987
Manager of Instructors
Reason for leaving: Family moved to South Carolina
Job Responsibilities (current)
* Assign and coordinate and supervised the daily activities of 5 csr's.
* Ensuring the timely and accurate processing of all orders, customer
specifications and quotes. * Develop departmental goals and objectives.
* Functioned as the liaison between the Sales/Marketing team and all other
departments within
the organization. (Scheduling, Engineering, Production, Shipping and
Accounting)
* Established and maintained all documentation and processes necessary to
preserve ISO- 9001:2008 Certification.
*Generated report summarizing statistics.
* Responsible for ensuring the integrity and timely disposition of all
Return Material
Authorization (RMA) process and Credit Memos.
* Prepared monthly summaries of these activities.
* Provided initial training to all new employees in the department.
* Responsible for On Time Delivery, company objective.
* Initiated disciplinary action and corrective action plans with
subordinates.
* Evaluated performance levels of employee.
* Develop necessary training materials to insure up to date handling of
products.
* Monitor departments schedule towards staffing and hours.
* Communicate with other departments to pro-actively raise levels of
interaction.
Barbara Hulin
14030 SE 132nd
Clackamas OR 97015
Summary of Qualifications:
25 years in Customer Service Management
20 years in Manufacturing
5 years call center environment
3 years as an Instructor/Trainer/Manager of
Other areas of strength include:
. Employee recruiting, hiring and training
. Demonstrated strengths in teambuilding
. Data analysis & analytical problem solver
. Experience in planning and scheduling
. Implemented cost saving control
. US Export Control Compliance (BIS and ITAR)
. Implemented various process improvement programs
. Document management experience
. Read blue prints, understand tolerencing
. ISO 9001:2008 protocol and maintenance
. Kaizen/Lean Manufacturing/ 5-S Organization
. SOX and J-SOX (Established and monitoring of Key Controls)
. Inventory monitoring
. Bring motivation skills to bring out the best in people
. Quality/processing control
. Supervised between 3-30 employees at a time
. Union and non-union shop experience
. Computer Literate: Microsoft Outlook, Word, Excel, Power Point
"We are all faced with a series of great
opportunities brilliantly disguise as impossible
situations" Unknown
Employers:
Toyo Tanso USA, Inc. Troutdale, OR 1998-
current
Customer Service/Export Control Manager
Kaiser Permanente NW Region, Portland, OR 1996-1998
Member Services Rep
Reason for leaving; Found management position
Lazar Industries East, Inc. Siler City, NC 1992-1996
Customer Service Supervisor/Production
Reason for leaving: Moved back to Oregon
Windrift Furniture Gallery. Greensboro, NC 1990-1992
Customer Service/Warehouse Manager
Reason for leaving: Company went Bankrupt
American Pipe and Plastics Inc. Fountain Inn, SC 1987-1990
Traffic Manager/Customer Service Manager
Reason for leaving: Family moved to North Carolina
AT&T Information Systems/Pacific NW Bell 1984-1987
Manager of Instructors
Reason for leaving: Family moved to South Carolina
Job Responsibilities (current)
* Assign and coordinate and supervised the daily activities of 5 csr's.
* Ensuring the timely and accurate processing of all orders, customer
specifications and quotes. * Develop departmental goals and objectives.
* Functioned as the liaison between the Sales/Marketing team and all other
departments within
the organization. (Scheduling, Engineering, Production, Shipping and
Accounting)
* Established and maintained all documentation and processes necessary to
preserve ISO- 9001:2008 Certification.
*Generated report summarizing statistics.
* Responsible for ensuring the integrity and timely disposition of all
Return Material
Authorization (RMA) process and Credit Memos.
* Prepared monthly summaries of these activities.
* Provided initial training to all new employees in the department.
* Responsible for On Time Delivery, company objective.
* Initiated disciplinary action and corrective action plans with
subordinates.
* Evaluated performance levels of employee.
* Develop necessary training materials to insure up to date handling of
products.
* Monitor departments schedule towards staffing and hours.
* Communicate with other departments to pro-actively raise levels of
interaction.
Barbara Hulin
14030 SE 132nd
Clackamas OR 97015
Summary of Qualifications:
25 years in Customer Service Management
20 years in Manufacturing
5 years call center environment
3 years as an Instructor/Trainer/Manager of
Other areas of strength include:
. Employee recruiting, hiring and training
. Demonstrated strengths in teambuilding
. Data analysis & analytical problem solver
. Experience in planning and scheduling
. Implemented cost saving control
. US Export Control Compliance (BIS and ITAR)
. Implemented various process improvement programs
. Document management experience
. Read blue prints, understand tolerencing
. ISO 9001:2008 protocol and maintenance
. Kaizen/Lean Manufacturing/ 5-S Organization
. SOX and J-SOX (Established and monitoring of Key Controls)
. Inventory monitoring
. Bring motivation skills to bring out the best in people
. Quality/processing control
. Supervised between 3-30 employees at a time
. Union and non-union shop experience
. Computer Literate: Microsoft Outlook, Word, Excel, Power Point
"We are all faced with a series of great
opportunities brilliantly disguise as impossible
situations" Unknown
Employers:
Toyo Tanso USA, Inc. Troutdale, OR 1998-
current
Customer Service/Export Control Manager
Kaiser Permanente NW Region, Portland, OR 1996-1998
Member Services Rep
Reason for leaving; Found management position
Lazar Industries East, Inc. Siler City, NC 1992-1996
Customer Service Supervisor/Production
Reason for leaving: Moved back to Oregon
Windrift Furniture Gallery. Greensboro, NC 1990-1992
Customer Service/Warehouse Manager
Reason for leaving: Company went Bankrupt
American Pipe and Plastics Inc. Fountain Inn, SC 1987-1990
Traffic Manager/Customer Service Manager
Reason for leaving: Family moved to North Carolina
AT&T Information Systems/Pacific NW Bell 1984-1987
Manager of Instructors
Reason for leaving: Family moved to South Carolina
Job Responsibilities (current)
* Assign and coordinate and supervised the daily activities of 5 csr's.
* Ensuring the timely and accurate processing of all orders, customer
specifications and quotes. * Develop departmental goals and objectives.
* Functioned as the liaison between the Sales/Marketing team and all other
departments within
the organization. (Scheduling, Engineering, Production, Shipping and
Accounting)
* Established and maintained all documentation and processes necessary to
preserve ISO- 9001:2008 Certification.
*Generated report summarizing statistics.
* Responsible for ensuring the integrity and timely disposition of all
Return Material
Authorization (RMA) process and Credit Memos.
* Prepared monthly summaries of these activities.
* Provided initial training to all new employees in the department.
* Responsible for On Time Delivery, company objective.
* Initiated disciplinary action and corrective action plans with
subordinates.
* Evaluated performance levels of employee.
* Develop necessary training materials to insure up to date handling of
products.
* Monitor departments schedule towards staffing and hours.
* Communicate with other departments to pro-actively raise levels of
interaction.
Contact this candidate