Malika A. McDuffie ***

** *** ****** *********** *******, N.Y. 11413 347-***-****

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Email: acgkld@r.postjobfree.com

Objective: To obtain a position within a company where I can utilize my prior computer

experience and communication skills.

Experience:

Baker, Sanders, Barshay Garden city, N.Y

Mass Tort Retention Specialist 4/12-9/13

• screen incoming calls, faxes, and emails from clients

• follow up on retainer packets and other case information

• brief attorneys on potential cases

• send out retainers via electronic signature

• work with a team to set daily goals

• collect medical information for litigations

San-Dees Day Care Brooklyn, NY

Office Manager 8/09-02/12

• Scheduled and register students

• Maintained accounts payables and receivables

• Responsible for billing statements and invoices

• Handled monetary transactions

Bank of America Kennesaw, GA

Account Manager II 10/06-07/09

• Skilled in account services call center

• Managed phone calls from credit card customers

• Analyzed and solved account errors

• worked with a team to meet deadlines

• Responsible for providing quality customer service

• Solicit balance transfers from competitors

• Transferred cash deposits into checking accounts

• Upheld Core values and offered supporting Credit card products and services

Education

Strayer University –Graduation spring 2015

Associates in Business Administration

SKILLS : MS Office Suite, Outlook, Echo sign, customer service, ACH transactions, Lexus

nexus, collections, HIS, balance transfers, retail banking, knowledge of bank procedures and

practices, retention, proficient in Lotus Notes, and strong communication skills.

References are available on request.