Jennifer A. Dick

***** ***** **. - ******, ** ***88 - 586-***-****

acgkky@r.postjobfree.com

Summary of Qualifications

I am a dedicated administrative professional who is dependable, reliable and adaptable to change, work independently as well

as with a team. Capable of juggling multiple tasks, prioritize workload and meeting tight deadlines without compromising the

quality of work. I have experience with: Office Management, Report and document preparation, Bookkeeping, Cashier,

Payroll, Accounts Receivable/Accounts Payable, Filing and Records Management, Event Planning and Coordination,

Administrative Support and Customer Service. I have proficient working knowledge of MS Office programs, SharePoint and

with different medical billing software.

Employment History

Administrative Assistant/Project Coordinator

September 2013 - Present CIG® Capital Advisors Southfield, MI

•Provide administrative/secretarial support for complex activities for the department and related projects, performs desktop

publishing, creates and develops visual presentations, composes correspondence, take minutes, schedules and arranges

for actual & virtual meetings/conferences, make travel arrangements for executives, type and store various confidential

materials.

•Prepare reports, memos, letters, financial statements, emails, and other documents, using MS Word, MS Excel, and Company

Database programs. Maintain all office and project records and files.

•Responsible for daily office functions including distribution and review of work assignments, resolution of problems,

implementation of business related policies and procedures, ordering office supplies and equipment as necessary. Along

with managing service of equipment as necessary.

•Provide full administrative support for Managing Directors and Vice Presidents along with some Work-stream leads.

Prepare, create, submit and track expense reports for various executives. Reconcile company credit card statements with

receipts.

•Regularly communicate with all levels of the office personnel, and various outside contacts in order to obtain, interpret or

dispense information; coordinate meetings of various scales, etc. Maintain and coordinate various outlook calendars.

•Coordinate, plan and execute special projects and events such as, annual meetings, special events, annual reports, gathering

data and prepare periodic reports, maintaining confidence when required.

•Provide backup support for Reception area, answer phone calls and direct calls to appropriate parties or take messages.

•Attend meetings, record minutes, file, scan and retrieve client documents, create and mail client statements, audits, records,

and/or reports, run errands as necessary and meter mail.

Office Manager

June 2013 – September 2013 Poly Tech Graphics & PT Promotions, LLC Madison Heights, MI

• Prepared correspondence and quotes, Maintain filing system for PT Promotions vendor catalogs

• Maintained accounts payables, accounts receivables and invoicing using accounting software QuickBooks Pro. Handled

company banking and reconciliation of monthly bank statements.

• Provided friendly customer service. Greeted visitors and answered multi-line phones.

• Responsible for customer orders and incoming faxed orders. Some light sales work done (commission only)

• Proofread correspondence and quotes as needed.

• Ordered office supplies, maintained comfortable working environment for employees.

Passport Support Associate

April 2012 – June 2013 Kelly Government Services Troy, MI (Detroit Passport Agency Detroit, MI)

• Reviewed, analyzed, and verified passport applications. Validated passport photos, and scanned photos utilizing an Image Trac

Scanner. Validated images acceptable for printing.

• Responsible for control and accountability of all passport books/cards. Reviewed new passport applications for errors,

and printing of passport books and cards.

• Removed or rejected passport applications. Verified book/card usage report. Responsible for maintaining computer

equipment including passport printers. Prioritized work effectively; and produce passports promptly to meet scheduled

deadlines.

• Conducted quality check on printed passports using optical character reader. Perform data entry and verify information

for printing endorsements on passports.

• Validated accuracy of addresses and adjusted as needed. Prepared personal documents and generated address labels

mailing. Retrieved passport information utilizing in-house computer systems to locate applications and attach necessary

paperwork. Attached correspondence to applicants as necessary.

• Assisted in training new employees and assisted with improving the training procedures. Created and maintained helpful

tracking sheet for batches. Adhering to internal control procedures at all times. Provided Customer service duties

regularly.

Payroll Coordinator/ Office Assistant

January 2009 – December 2011 Metro Mechanical Inc. Las Cruces, NM

• Responsible for company payroll requirements for 40+ employees

• Analyzed and evaluated new employee information packets, verifying employee’s employment and input their information in

Quick Books.

• Create and prepare bidding proposals for new projects and pursued all possible job leads for new bidding opportunities. Obtained

a Notary Public to notarize bids, certified payroll reports and other documents as required.

• Utilized Quick Books software to maintain Accounts Receivable and Accounts Payable. Regularly generated reports detailing

project costs to avoid overpayment to vendors.

• Answered multi-line phones, screened phone calls, created purchase orders, handed out and tracked company credit cards

expenditures. Utilized MS Word to type correspondence. Ran errands, copied, scanned and faxed required documents for

projects. Tracked and ordered all office supplies, maintained all office computers anti-virus software and fixed computer issues as

needed. Daily interaction with customers and contractors.

Medical Biller / Certified Medical Coder

April 2007 - September 2008 Southwest Sport & Spine Ctr. Las Cruces, NM

• Input patient charges for three facilities and coded diagnosis for new patients and reading evaluations to ensure prompt payment

from insurance companies. During the process complied with all HIPAA regulations and requirements.

• Created, printed and mailed paper claims for all insurance companies or worker's compensation companies that do not except

electronic claims. Input into computer system all patient payments and secondary / tertiary insurance claims from Explanation of

Benefits (EOB’s).

• Maintained accounts receivables including contacting patient and insurance by phone. Answered a multi-line phone system,

screened all calls and greeted visitors. Sent out monthly statements, took payments in person and over the phone. Re-filed and

appealed insurance claims along with working any rejections.

• Generated reports detailing outstanding accounts, including all claim activity for paper claims to research and ensure that

appealed claims are resubmitted in a timely manner for payment. Tracked all statistics for registration errors, unauthorized visits,

amount of claims filed and re-filed, along with tracking the amount of money received.

Account Representative

September 2006 - April 2007 Premiere Healthcare Mgmt. Las Cruces, NM

• Handled working all issues, rejections and denied claims from various insurance companies (i.e. Blue Cross Blue Shield,

Medicare, Aetna etc.) for various types of providers (i.e. OB/GYN, Family Practice, Pediatrics, Surgical etc.)

• Answered multi-line phone system for patient, physician and insurance calls. Explaining charges and insurance to patients when

concerned about bills.

• Verified insurance eligibility for various insurance companies. Received patient payments by phone. Entered patient charges in to

system for various providers.

Account Representative

February 2006 - September 2006 Axis Healthcare Financial Group Las Cruces, NM

• Billed all medical procedures for various physicians (i.e. Radiology, surgical, OB/GYN etc.)

• Created data entry user/training guidelines for accurate entry of information. Performed daily audits on completed work for

accuracy.

• Worked closely with and handled all data entry problems. Trained new employees on procedures and codes. Answered patient

phone calls, took patient payments and verified insurance information.

• Verified status claims with insurance companies, worked rejections. Ran A/R reports and sent claims electronically. Open and

Closed facility as required.

Scanner Position

June 2004 - February 2006 Anesthesia Revenue Management (Formerly South Oakland Services) Warren, MI

• Created employee training and user guidelines for the Aquarius Imaging Software. Responsible for scanning and managing of all

medical records for a paperless office. (I.e. payment vouchers, patient demographics, anesthesia graphs etc.)

• Maintained Aquarius Network system for entire company

• Setup all scanning hardware and software related equipment for company users and remote locations.

• Input in patient demographics into computer system and verified insurance information for patients.

• Data entry and verification of insurances as needed.

Office Manager/Administrative Assistant

January 2000 - December 2003 Poly Tech Graphics & PT Promotions, LLC Madison Heights, MI

• Created a filing system for PT Promotions organized vendor catalogs. Prepared correspondence and quotes utilizing MS Word.

• Maintained accounts payables, accounts receivables and invoicing using accounting software QuickBooks Pro. Handled

company banking and reconciliation of monthly bank statements. Prepared monthly sales tax requirements and filed year-end tax

reports.

• Provided friendly customer service. Greeted visitors and answered multi-line phones.

• Responsible for customer orders and incoming faxed orders. Some sale work done (commission only)

• Utilized One Write Plus & QuickBooks Pro for billing and invoicing.

• Proofread correspondence and quotes. Utilized computer, phone, fax machine and postage meter.

Education/Certifications

Undergrad courses in General Business at MCC – Warren, MI and NMSU, NM

Diploma: Roseville High School - Roseville, MI

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