ROY R. HUGHES, MCP

*** ***** ******* ****,

MEDIA, PA, 19063

CELL: 610-***-****

EMAIL: acgkkr@r.postjobfree.com

MICROSOFT CERTIFIED TECH SUPPORT SPECIALIST WITH EXTENSIVE AND DIVERSE TECHNICAL EXPERIENCE IN THE IT FIELD EMPHASIZING LAN AND WAN

ADMINISTRATION, DESIGN AND SUPPORT. I AM A FORWARD THINKING TECH SUPPORT LEADER THAT EMBRACES CUTTING EDGE TECHNOLOGY TO GROW THE

COMPANY WHILE REDUCING COST. PROVEN SUCCESS IN PARTNERSHIP, CULTURE CHANGE AND INNOVATION. SKILLED PROBLEM IDENTIFIER AND

TROUBLESHOOTER COMFORTABLE MANAGING SYSTEMS, PROJECTS AND TEAMS IN A RANGE OF IT ENVIRONMENT.

EXPERIENCE INCLUDES:

● NETWORK PLANNING/ DESIGN WINDOWS SERVER 2008 R2 AD, DNS, DHCP

WINDOWS 7 & 8, MAC OSX • MOBILE DEVICE MANAGEMENT • VMWARE CITRIX KNOWLEDGE

●

• SYMANTEC BACKUP EXEC. • CTERA BACKUP SOLUTIONS

● SOLARWINDS, NETFLOW,

• WIN 2008 R2, SHAREPOINT • VPN, IPSEC, SSL

● VOIP DEPLOYMENT

GOOGLE MAIL, CALENDAR, APPS • IOS, DROID OS • SYMANTEC ENDPOINT PROTECTION

●

• MICROSOFT OFFICE SUPPORT

PROFESSIONAL EXPERIENCE

LEAD TECHNICAL SUPPORT SPECIALIST 2010-4/14

21 -CENTURY MEDIA –YARDLEY, PA

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● MANAGE NUMEROUS SUPPORT TEAMS IN OVER 10 STATES WITH A VOLUME OF OVER 1,400 REQUEST TICKETS PER WEEK.

● ASSIST THE MANAGER WITH THE DEVELOPMENT, IMPLEMENTATION AND ADMINISTRATION OF HELP DESK STAFF TRAINING PROCEDURES.

● DECREASE RESPONSE TIME TO HELPDESK TICKETS BY IMPLEMENTING MOBILE ACCESS TO TICKETING SOFTWARE.

● OVERSEE ALL INCIDENT REPORTS, SERVICE LEVEL AGREEMENTS AND NETWORK ESCALATIONS AND REPORT TO MANAGER

● CREATE AND IMPLEMENT THE MOBILE DEVICE POLICY THAT ALSO INCLUDES BYOD FOR EMPLOYEES.

● MANAGE 2000 MOBILE DEVICES WITH MOBILE IRON, MDM, THEN AIRWATCH A MOBILE DEVICE MANAGEMENT (MDM) SOLUTION

● IMPLEMENTED A MOBILE ACCOUNT MANAGEMENT STRATEGY THAT GENERATED OVER 900K IN SAVINGS IN 12 MONTHS.

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● CREATE AND IMPLEMENT THE COMPANY’S WORK FROM ANYWHERE POLICY

● WORK CLOSELY WITH THE NETWORK INFRASTRUCTURE TEAM TO DEPLOY CISCO 1142N WIRELESS AP.

● CONFIGURE DHCP AND DNS ON WINDOWS SERVER 2008R2

● INSTALL AND CONFIGURE AND DEPLOY WINDOWS 7 AND MAC OS COMPUTERS AND MANAGE REMOTE USERS IN PA, CT, MI, OH, NY.

● CONFIGURE ACTIVE DIRECTORY WITH OU, GROUPS, USERS, SET PERMISSIONS WITH GPO AND RESET PASSWORDS.

● CREATE AND MODIFY MICROSOFT EXCHANGE MAILBOXES, DISTRIBUTION GROUPS AND SECURITY GROUPS.

● CREATE AND MAINTAIN A LIBRARY OF STANDARDS IMAGES FOR COMPANY COMPUTERS.

● MANAGE ALL MONITORING TOOLS FOR SERVERS, ROUTERS, SWITCHES AND REMOTE CONNECTIVITY.

● USE SOLARWINDS, NETFLOW ANALYZER, CISCOWORKS TO MONITOR CISCO DEVICES, TCPDUMP AND WIRESHARK FOR NETWORK ANALYSIS.

● ENSURE THAT ALL WORKSTATION ARE PROTECTED WITH SYMANTEC (SEP12) ANTI-VIRUS AND MALWAREBYTES.

● ASSIST TO UPGRADE WINDOWS SECURITY UPDATES AT REMOTE SITES AND DATACENTER.

● CTERA BACK UP SOLUTION, LOCAL, AND CLOUD BACKUP

● SYMANTEC BACKUP EXEC LOCAL BACKUP TO TAPE.

● IMPLEMENT A MANAGED PRINT SOLUTION TO REDUCE THE COMPANY FLEET OF PRINTERS BY 30% GENERATING A 350K SAVINGS.

PRODUCTION DIRECTOR/ NETWORK ADMINISTRATOR 09/2001- 09/2010

MAIN LINE TIMES / JOURNAL REGISTER CO. - ARDMORE, PA

● MANAGED 13-PERSON PRODUCTION TEAM, DEVELOPING “TEAM” TO CROSS TRAIN, SHARE SOLUTIONS .

● DEVELOPED STANDARDIZED “WORKFLOW” FOR ADVERTISING TEAM THROUGH PRODUCTION REDUCING ERRORS IN FINAL PRINT.

● ENSURE ALL MAC AND PC WORKSTATIONS WERE SECURITY COMPLIANT, MATCHING SOFTWARE, FONTS

● MANAGED DOMAIN, NETWORK FILE SERVERS, PHONE SYSTEMS, SECURITY SYSTEMS FOR OVER 100 USER FACILITY

● DURING BANKRUPTCY OF COMPANY, SERVED AS POINT OF CONTACT FOR VENDORS, SEEKING PAYMENTS, RENEGOTIATED CONTRACTS, KEPT

RELATIONSHIPS IN TACT, WHILE CUTTING UNNECESSARY ACCOUNTS REDUCING COSTS BY $4000.00 PER MONTH

● MANAGED BUILDING IN ABSENCE GENERAL MANGER, PUBLISHER FOR 3 MONTHS,

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● MANAGED VENDOR CONTRACTS, REPAIR CONTRACTORS, BUILDING FIRE CODES,

CERTIFICATIONS

MICROSOFT CERTIFIED PROFESSIONAL-MCP, WORKING TOWARDS MICROSOFT MCSA

● DELAWARE COUNTY COMMUNITY COLLEGE - MICRO COMPUTERS

● NEW HORIZON COMPUTER LEARNING CENTER – MICROSOFT APPROVED NETWOKING ESENTIALS

● AMERITRAIN - COMPLETED MICROSOFT MCSE TRAINING,

● MICROSOFT CERTIFIED PROFESSIONAL

REFERENCES

SHELDON SCOTT – DIRECTOR OF TECHNICAL SUPPORT – 215-***-****,

MOBILE-215-***-****

GARY COPPOLA – GENERAL MANAGER, JOURNAL REGISTER OFFSET- OFFICE-610-***-****,

MOBILE – 609-***-****

JAMES MITCHELL – SR. NETWORK ENGINEER – OFFICE 215-***-****,

MOBILE- 609-***-****

EDWARD CONDRA – PA CLUSTER SR. PUBLISHER 21 CENTURY MEDIA

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MOBILE – 609-***-****

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