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David Mora

Objective Seeking to obtain a position in a dynamic

organization that offers growth potential and will

allow me the opportunity to utilize my knowledge and

experience. I have great communication skills and

customer service.

Experience

08/2012-Present Fastech US

Buena Park, CA

Dispatcher/CSR

Received and enter daily service request via email

and over the phone.

Dispatch technicians all over South and North Los

Angeles, Ventura County, Inland Empire, San Diego

County.

Manage my own daily duties with little supervision.

Respond accordantly to emergency calls and dispatch

appropriate technicians to specific call level.

Run daily reports and update accordantly is needed.

Follow up with emails on a daily basis, check for

parts availability.

Responsible of pulling parts for night technicians

if needed, check-in work orders, request NTE

increases if needed for repairs.

Properly fill out paperwork for parts transfers and

send to warehouse/parts department manager.

Great positive attitude towards new changes.

On call emergency after hour's dispatcher 5 days a

week.

Make quick and accurate decisions on emergency

calls.

Collect C.O.D. payment from technicians and give to

appropriate personal in accounting.

Fax Weights and Measures to appropriate agencies.

Bilingual (English and Spanish).

Self-started.

Excellent customer service by phone and emails.

08/2010-01/2012 Raymond Handling Solutions

SFS,CA

Service Delivery Driver

Load daily route, coordinate with technicians to

confirm all their parts they need are available.

Deliver parts to field technicians all over Los

Angeles County

Manage my own daily duties with little supervision.

Flexible for any unexpected emergency parts

delivery.

Keep box truck organized: keep track of my parts

consignment daily.

Bring all trash, hosed, empty spray cans, used oil

and filters back to the shop and properly dispose of

said items

Keep track of all cores, warranty parts and returns.

Properly fill out paperwork associated with cores,

warranty parts and returns.

Great customer service. My number one customer is

all the technicians I see daily.

Keep all daily logs current.

Have contact with all the technicians by two way

radio and text messaging.

Keep track of my truck parts consignment.

Great knowledge of Los Angeles and Orange County

surroundings.

Forklift Certified Driver.

Self-started.

Bilingual English and Spanish, verbally and written.

Excellent customer service with internal and

external customers.

Great positive attitude towards new changes.

02/2007-08/2010 Raymond Handling Solutions

SFS, CA

Dispatcher/Coordinator

Dispatch over 70 technicians, in Southern

California, the San Gabriel Valley, San Fernando

Valley, Inland Empire, San Diego County, and Las

Vegas Nevada.

Excellent customer service, Receive incoming service

calls and assigned them to proper technician.

Follow up with technicians on service calls taken.

Follow up with customers on service calls received.

Time card entry for all technicians.

Monitor the technicians WIP (work in process) daily.

Coordinate with the technicians on their schedule

maintenance for the month.

Work with Microsoft Excel, word, and EBS software.

Process work orders.

Collect purchase order numbers from customers.

Multi-task, great communication skills. Make fast

decisions.

Self-started.

Great data entry, 10 keystrokes per minute, type

over 65 words per minute.

Bilingual Spanish/English, verbally and written.

08/2006-01/2007 Pacific Logistics Co. Buena Park, CA

3PL Assistant

Shipping and Receiving

Track and traced containers from the port using

e-modal system.

Data entry using Transoff software.

Dispatching vendor p/u.

Work well under pressure, with little supervision.

3PL warehouse

Excellent Customer Service attending various

customers from different vendors such as Triboro

Quilt (Toys R Us, JC Penny), Prevue ( Wall-mart, Rue

21), Fleet Street (Sears, Burlington)

Customers come first.

05/2006-08/2009 Primerica Financial Services Garden

Grove, CA

Life Insurance Agent

KT(kitchen Table) Presentations

Follow up with clients applications

Cold Calls

Saliva swap

Recruit potential team associates

Persistent and good people skills

Give our clients information on how to become debt

free using different methods.

Free seminars

Bilingual in English and Spanish.

Excellent customer service skills, customers are my

number one priority.

12/2001-08/2006 National Retail Transportation

Compton, CA

Lead Person/Data Entry/Clerk

Started as a data entry operator and got promoted to

Swing shift lead man.

Managed 7 employees in the computer room.

Type 65 words and 10,000 keystrokes, work with over

20 accounts,

Some billing experience work with Wolf AS400

Network, some Microsoft word, and excel and E-modal

software.

I done interviews to several applicants and chose

the best qualified of them for my team.

Managed more then 20 major distribution accounts for

major customers such as (Macy's, Bloomingdales, TJ

Max, Marshall's, Loehmanns, and other several

accounts).

Have some import experience working with containers

from the port and the rail, processing its

paperwork.

Work with EDI.

Run daily reports; coordinate with warehouse

supervisors and operations manager.

Bilingual English and Spanish.

Work well under pressure, with little supervison.

07/2001-12/2001 $.99 Cent Store Only Hollywood, CA

Ass. Manager

In charged of overseeing cash balances of each

registers.

Responsible for creating reports for theft of store

merchandise and any other incidents.

Other responsibilities were such as opening and

closing the store and counting the money of prior's

day's sales.

Excellent customer service, great team player.

Work well under pressure and accurate on my daily

task performed.

Positive thinking.

Education 1997-2000 Theodore Roosevelt High Los Angeles, CA

General Education.

Perfect attendance

Great math skills

2012-2012 Los Angeles City College Los Angeles, CA

18 hour Customer Service Workplace Training

Skills

Bilingual English and Spanish

Fast learner/quick thinker

Resolve problems in a fast matter

Forklift Driver Certification

Reach Forklift Familiarization

Order Picker Forklift Familiarization

Electric Pallet Jack Familiarization

Dynamics Customer Focus Certificate

Class "C" Safety Driving Course

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