Shirley Jefferson

***** ****** ****., *** #***

Cleveland, OH 44120

Residence 216-***-****

OBJECTIVE

I deserve to utilize my effective professional information management techniques with a team that actively participates in

the organization’s overall success.

EMPLOYMENT HISTORY

CITY OF CLEVELAND, Cleveland, Ohio

Principal Clerk – Finance Department – Central Payroll April 2007 Retired July 31,

2014

Input data on City employees’ voluntary deductions into a database. Generating; downloading personal data into reports,

preparing payment vouchers for employee payroll. Research employee complaints, problems; upgrading database to

increase rates. Balancing all reports before inputting into database for processing payment.

Senior Clerk – Department of Building and Housing December 2001 to April 2007

Analyzing all city contractor applications. Input contractor information onto a computerized database. Problem solving.

Production contractor permits. Generating daily, weekly and monthly data for reporting purposes. Held the position as

Public Information Officer. Supervised the operation of Building and Housings’ Complaint Center; taking incoming

citizens complaint calls on housing code violations and living conditions of properties.

Chief Clerk – Department of Public Safety December 1995 to December2001

Correspondence, word processing, operated database. Timekeeper, reporting employee time cards onto database. Drafted

monthly billing for prisoner meals for all City jails. Analyzed weekly employee benefit reports. Modified changes to

reports for efficiency. Generated reporting database on all civilian security and police personnel. Documenting account

activity in excel, access data bases.

Private Secretary – Department of Public Health July 1989 to December 1995

Word processing for grants, proposals; record keeping for budgets and purchasing activity. Reconciled payroll records on

staff members. Set-up facilitated HIV /AIDS program activities; coordinated events with other city programs. Prepared

marketing materials. Made onsite visits to City of Cleveland HIV /AIDS facilities to assure compliance and

reimbursement of Community Block Grants; schedule and monitored appointments with providers.

INDEPENDENT CONTRACTOR, Cleveland, Ohio

Customer/Account Analyst June 1987 to July 1989

Completed interim assignments for various insurance companies and hospitals in the area. Reconciled general ledger,

reviewed monthly and quarterly financial statements, gave forecasts. Created effective spreadsheets for senior

management.

HEALTHAMERICA, Cleveland, Ohio

Training Supervisor May 1981 to June 1987

Trained employees on automated claims processing system procedures for high volume medical bills.

Responsible for quality analysis. Generating progress reports, gave recommendations. Introduced procedures for

improvement.

Shirley Jefferson

12701 Shaker Blvd., Apt #407

Cleveland, OH 44120

Residence 216-***-****

EDUCATION

BA – Cleveland State University, Cleveland, Ohio

AA- Cuyahoga Community College, Cleveland, Ohio

SUMMARY: My experience in Information / and Project Management is a direct result of my 30 year track record as

well as being a highly qualified Office Management Specialist.

ADDITIONAL PROFESSIONAL EXPERIENCE

• Project Management

• Departmental Organization

• Policy Implementation and Development

• Personnel Training and Evaluation

• Effective Written and Oral Communication

• Microsoft Office Suite Tools

• Grant Proposal Writing

• Employee Supervision

REFERENCES: Available Upon Request

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